HP 2100 manual Problem Solving

Page 89

4 Problem Solving

Overview

This chapter helps you troubleshoot printer problems in the following areas:

λTroubleshooting Checklist

λTroubleshooting General Printing Problems

λPrinting Special Pages

λClearing Paper Jams

λSolving Print Quality Problems

λInfrared Printing Problems

λTroubleshooting Error Messages

λSecondary Light Patterns

λNetwork Problems

λCommon Windows Problems

λCommon Macintosh Problems

λTroubleshooting PS Errors

EN

Chapter 4 Problem Solving 77

Page 88 Page 90
Image 89
Page 88 Page 90
Contents S e r J e t Page User Guide Trademark Credits WarrantyCopyright Hewlett-Packard Company Accessories or supplies HP Support Assistant HP Support Online Services for 24-hourObtaining software Utilities, drivers,HP Service Agreements HP Support HP Service InformationNorwegian GermanDanish FinnishCustomer Support Worldwide Contents Viii Printer Tips and MaintenanceService and Support Index Getting to Know the Printer Printer BasicsExcellent Print Quality Printer FeaturesAutomatic Language Printer Software For software installation Windows InstallationRegister your printer with HP Software for WindowsPrinter Drivers HP FontSmart HP LaserJet Configuration UtilityHP-UX Infrared Devices How the JetSend Communications Technology WorksNetworked Devices Macintosh Installation HP LaserJet Utility Software For Macintosh ComputersPostScript Printer Description Files PPDs DOS Remote Control Panel DOS InstallationUsing the Remote Control Panel Do not have a CD-ROM drive Software Installation TipsHow do I access printer features? How do I remove the printing software? What other software is available to me?Button Usage Job CancelControl Panel Control Panel Light Messages Light PatternsStartup ReadyManual Feed with Pause ProcessingData Paper Out requested tray Paper OutAccessory Error Continuable ErrorService Error IR Status Light IR Port Printing with the Infrared Port Wireless PrintingPrinting Instructions Interface Ports Accessories Option Description or Use Part Number Accessories and Ordering InformationCable and Interface Accessories Supplementary Documentation Printer Basics Overview Printing TasksPurchasing Paper and Other Media Preparing for PrintingTray 1 Media Sizes Media Input OptionsTray 2 and Optional Tray 3 Paper Sizes Loading Media into Tray Reloading Media into Tray 2 or Optional Tray Changing Paper Size in Tray 2 or Optional Tray Page Printing on Envelopes Printing TasksPage Print-side up, top Printing on LabelsPrinting on Transparencies Printing on Custom-Sized Media or Cardstock Printing on Both Sides of Media Manual Duplexing Long and Short Edge Manual Duplexing Letterhead or Preprinted Forms Orientation Printing on Special MediaJob Cancel Tips Canceling a Print JobSoftware Tasks Accessing the Printer DriverUsing the Printer Driver Help Watermarks Printer Driver Procedure Creating and Using WatermarksWindows 3.1/9x To use an existing watermark To create or edit a watermarkWindows NT To use an existing watermark Windows 9x PS To use an existing watermark Windows NT 4.0 PS To use an existing watermarkMacintosh LaserWriter 8.4 and higher Printing Multiple Pages on One Sheet of Paper N-up Printing Up Printing Printer Driver ProcedureWindows 3.1/9x Windows NTLaserWriter MacintoshLaserWriter 8.4 HigherCustom Paper Size Printer Driver Procedure Setting a Custom Paper SizeMacintosh LaserWriter 8.5 and higher Quick Sets Printer Driver Procedure Creating and Using Quick SetsUsing Quick Sets Windows 3.1/9x Creating Quick SetsIf you are running the printer driver from the server, you EconoMode Printer Driver Procedure Using EconoModeMacintosh LaserWriter 8.4 and higher Choosing Print Quality Settings Printer Driver Procedure Choosing Print Quality SettingsResolution Options Choosing Print Quality Settings Printer Driver Procedure Reduce/Enlarge Printer Driver Procedure Using Reduce/Enlarge OptionsWindows 9x PS To reduce or enlarge your document To fit your document to letter- or A4-size paperWindows NT 4.0 PS To reduce or enlarge your document Windows NT 4.0 PS Selecting Paper Source Printer Driver ProcedureSelecting a Paper Source REt Printer Driver Procedure Using REtFrom the Device Options tab, select the desired Restoring Defaults Printer Driver Procedure Restoring Default Printer Driver SettingsPrinting on Different Paper for the First Paper size for all pages of the print job must be the same Windows Tray Locking Printer Utility ProcedureTray Locking Printer Tips and Maintenance HP Policy on Non-HP Toner Cartridges Managing the UltraPrecise Toner CartridgeToner Cartridge Storage Toner Cartridge Life ExpectancyRedistributing the Toner Page Using the Printer Cleaning Processes Cleaning the PrinterEngine Cleaning Toner Cartridge CleaningStarting the Cleaning Process Internal Cleaning Procedure Printer Tips and Maintenance Problem Solving Troubleshooting Checklist Troubleshooting ChecklistUsing the proper printer driver and port Troubleshooting General Printing Problems Add paper to Tray 1 and press and release the Go button Not configured for the printer Toner cartridge is missing or not installed correctly Cleaning Process ConfigurationPrinting Special Pages DemoClearing Paper Jams Paper Jam Toner Cartridge Area Page Paper Jam Tray 2 or Optional Tray 3 Paper Feed Area Paper Jam Output Areas Paper Jam Removing Torn Pieces of Paper Print Quality Checklist Solving Print Quality ProblemsImage Defect Examples Dropouts Light Print or FadeToner Specks Gray Background Vertical LinesToner Smear Loose TonerMisformed Characters Vertical Repetitive DefectsSkew Curl or WaveHint Wrinkles or CreasesInfrared Printing Problems Symptom Possible Cause Solution Infrared Printing ProblemsOne of the IR ports may cause Troubleshooting Error Messages Continuable Error Service Error Secondary Light Patterns Printer off and back on again Problem Solving Problem Solving Problem Solving Network Problems Common Windows Problems Symptom Possible Cause Solution Common Windows ProblemsCommon Windows Problems Symptom Possible Cause Solution Common Macintosh Problems Printing Errors Macintosh Problems Symptom Possible Cause SolutionMacintosh Problems Symptom Possible Cause Solution Renaming the Printer Selecting an Alternate PPDSpecific Errors Troubleshooting PS ErrorsPS Errors Symptom Possible Cause Solution PS Errors Symptom Possible Cause Solution Problem Solving HP Express Exchange AvailabilityGuidelines for Repacking the Printer WHO is Returning the EQUIPMENT? Service Information FormOn-Site Service Agreements HP Maintenance AgreementsPriority On-Site Service Next-Day On-Site ServiceHewlett-Packard Limited Warranty Statement Service and Support Limited Warranty for Toner Cartridge Life Worldwide Sales and Service Offices Czech Republic ColombiaGermanyDenmark Far East RegionKorea New Zealand Japan NetherlandsNorway Latin American HeadquartersSpain SingaporeThailandSweden SwitzerlandService and Support HP LaserJet Optional Tray Printer SpecificationsHP LaserJet 2100 with WAd 6.2 belsA PrintingFCC Regulations Protecting the Environment Environmental Product Stewardship ProgramThis HP LaserJet printer eliminates This HP LaserJet printer design reducesPaper PlasticsHP Toner Cartridges Material Safety Data Sheet Declaration of Conformity Regulatory StatementsCanadian DOC Regulations Laser Safety StatementLED Safety Laserturvallisuus Luokan 1 Laserlaite Klass 1 Laser Apparat Varo Media Specifications Supported Sizes of Paper Tray Dimensionsa Weight CapacitybJIS Tray 2 or Tray Dimensionsa Weight CapacitybSymptom Problem with Paper Solution Guidelines for Using PaperCategory Specifications Paper SpecificationsPrinting and Paper Storage Environment Minimum Maximum EnvelopesEnvelopes with Adhesive Strips or Flaps Envelopes with Double Side SeamsType of Address Top Margin Left Margin Envelope MarginsEnvelope Storage Label Construction LabelsTransparencies Appendix B Media Specifications Printer Memory and Expansion Printer Memory Installing Memory Page Checking Memory Installation Installing an HP JetDirect EIO Card Printer Commands PJL Understanding PCL Printer Command SyntaxEscape character DOS Software Application Entry What Appears Combining Escape SequencesEntering Escape Characters Selecting PCL Fonts Common PCL Printer Commands Function Options #?&l #O ?&l #L Common PCL Printer Commands Function Command Options #Language Selection Primary Stroke Wt Appendix D Printer Commands Index PCL Index Index Page C4170-90901
Related manuals
Manual 126 pages 50.72 Kb Manual 188 pages 28.48 Kb Manual 5 pages 19.31 Kb Manual 64 pages 16.45 Kb Manual 10 pages 59.66 Kb
Top Page Image Contents