Troubleshooting Checklist
If the printer is not responding properly, complete the following checklist in order. If the printer does not pass a step, follow the corresponding troubleshooting suggestions.
Troubleshooting Checklist
Make sure the printer | If no lights are on, check the power cord |
Ready light is on. | connections. Check the power switch. Check the |
| power source by plugging into another outlet. |
| If other lights are on, go to “Troubleshooting Error |
| Messages” on page 99. |
Press GO to print a demo page to verify that the printer is feeding paper correctly.
If a demo page does not print, check the paper supply in Tray 2 or Tray 3.
If the page jams in the printer, go to “Clearing Paper Jams” on page 85.
If the printer prints, but you get an error message, go to “Troubleshooting Error Messages” on page 99.
Check the demo page to see if it printed correctly.
If there is a print quality problem, go to “Solving Print Quality Problems” on page 91.
78 Chapter 4 Problem Solving | EN |