HP 2500CM manual Troubleshooting, Series Toolbox in Windows 95, 98 and NT

Page 4

Installing the PostScript Module

22

Installing Additional Memory

25

LCD Messages

 

Control Panel Menus

27

Overview

27

Paper Handling Menu

28

Diagnostics Menu

29

Information Menu

29

Self Test Menu

30

Print Quality Menu

30

Printing Menu

31

IO Menu

32

Resets Menu

32

Configuration Menu

33

MIO Menu

33

PostScript Menu

33

Understanding Printer Messages

34

Troubleshooting

 

General Troubleshooting Tips

37

Non-Recoverable Error

38

Troubleshooting Feature in Toolbox

38

To use the troubleshooting feature in the HP 2500C

 

Series Toolbox in Windows 95, 98 and NT 4.0

38

To use the troubleshooting feature in the

 

HP 2500C Series Toolbox in Windows 3.1x

38

Printer does not Print

39

Partial or Blank Page Printed

39

Bad or Poor Print Quality

40

Text or Graphics are Cut Off

40

Garbage Printed

41

Clearing Paper Jams

41

Tips for Avoiding Paper Jams

42

Printhead Diagnostics

42

Understanding the Diagnostic Test

44

Customer Support

45

HP Supplies and Accessories

48

Printer Specifications

50

Minimum Printing Margins

54

Hewlett-Packard Limited Warranty Statement

55

Declaration of Conformity

57

Regulatory Notices

59

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Contents Userõs Guide Acknowledgments Edition 2 Ð JuneContents Troubleshooting Series Toolbox in Windows 95, 98 and NTPlease ensure that you have the following computer setup Printer Features and BenefitsSystem Requirements RecommendedPrinter Parts and Locations Delivery System MidsControl Panel Layout LEDs Control Panel KeysOr requires attention Setup Poster Sturdy, level surface for placementBased cleaning solutions Adequate power supplyEnsure that the computer is turned off HP JetDirect internal print server¥ German ¥ Finnish ¥ French Install Ink Cartridges Remove the protective tape from each printhead Make sure the printer is turned onPush the printheads down firmly Load Paper in Tray Page 330 x 483 mm Align Printheads Install the Printer Software Customizing the Printer SoftwareInstalling the PostScript Printer Software into a PC To do thisLoading Media in Tray Loading the TraysPress the button to print Press to start printing Loading Media in the Rear Manual FeedMonitoring and Replacing Ink Cartridges Replacing Printheads Using the HP 2500C Series Printer Software PCL Printer Software ComponentsChanging Print Settings Select Your Printer Using the Printer on a NetworkPrinting with Special Features and Options Click Close and exit the Control PanelSelect a Special Feature HP ZoomSmart Scaling TechnologyWatermark Mirror ImageMaintaining the Printer Clean PrintheadsAlign Printheads Calibrate Color When you have finished entering the values press SelectPostScript Printing Memory Requirements Page PS FW VER Installing Additional Memory Page Control Panel Menus OverviewPlain Paper Handling Menu Values ExplanationHP Photo Diagnostics Menu Explanation Information Menu ExplanationSelf Test Menu Explanation Print Quality Menu Values ExplanationPrinting Menu Values Explanation Resets Menu Explanation IO Menu Values ExplanationMIO Menu Configuration Menu Values ExplanationValues Explanation Understanding Printer Messages Explanation Solution OUT Right BackPanel OUT Tray 2 PaperWrong Media TYPE, ActionUnexpected Paper SizeGeneral Troubleshooting Tips LCD Error Type Example FunctionReinsert XxxxNon-Recoverable Error Troubleshooting Feature in ToolboxPrinter does not Print ¥ Check the power ¥ Check printer setup¥ Print a Diagnostic ¥ Check network setupBad or Poor Print Quality ¥ Check print quality setting ¥ Check paper type setting¥ Clean printheads Text or Graphics are Cut Off ¥ Check margin settings¥ Check document file Garbage Printed ¥ Check cable connectionClearing Paper Jams Tips for Avoiding Paper Jams Printhead Diagnostics¥ Make sure nothing is blocking the paper paths Page Understanding the Diagnostic Test Description For customers in Asia-Pacific Australia ChinaHong Kong 2506 India Indonesia 21-352 KoreaUnited Kingdom For Asia-Pacific AustraliaHong Kong 800 96 India Indonesia 21 350 KoreaNumber Description C6043A HP Premium Transparency FilmColor Resolution Print MethodBlack Text Letter / A4 11 x 17 / A3 Color Highlights Letter / A4 11 x 17 / A3HP 2500C & HP 2500C+ Memory HP 2500CMManagement Maximum Print AreaMedia Size, Type HandlingMedia Weight FeaturesMedia Size, Type Tray 3 Lower Tray Handling Sheets Up to Rear Manual FeedPower Supply DimensionsWeight WarrantyPaper Size Or 100 x 148mm to 137Ó 117Ó 330 x 483mm 97mm 12.7mmExtent of Limited Warranty Limitations of Warranty Limitations of LiabilityLocal Law Conforms to the following Product Specifications SafetyManufacturers Name Product NameSafety Information Power Cord StatementLEDs Classification Energy Consumption Install the product securely on a stable surface FCC RegulationsManual Part No. C2685-90045
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