HP 2500CM manual Non-Recoverable Error, Troubleshooting Feature in Toolbox

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Non-Recoverable Error

If the LCD panel displays a non-recoverable error message or if the printer is in a non-recoverable error state:

1.Turn off your printer by pressing the Power button. Remove all cables and wait for about 10 seconds. Reconnect the cables and power on the printer.

2.If the printer powers on and recovers from the error state, you should see the message ÒREADYÓ on the LCD panel.

3.Make sure that the tapes covering the ink nozzles and electrical contacts on all the printheads have been removed.

For information on how to remove the tapes, see section on Replacing Printheads.

4.If the error persists we recommend that you call HP for assistance. Please have the following information ready:

¥the model

¥the printer serial number

¥the error code number

Troubleshooting Feature in Toolbox

If a printing problem occurs, you can use the online troubleshooting feature built into your HP 2500C Series Toolbox. In the Toolbox, click the Troubleshooting tab. The troubleshooting information in the HP 2500C Series Toolbox is designed to help you diagnose and solve most printing problems that can occur.

To use the troubleshooting feature in the HP 2500C Series Toolbox in Windows 95, 98 and NT 4.0:

1.Double-click the HP 2500C Series Toolbox icon on your computer desktop or click on Start, select Programs, followed by HP 2500C Series program group, followed by HP 2500C Toolbox.

2.Click on the Troubleshooting tab, then follow the instructions on your computer screen.

To use the troubleshooting feature in the HP 2500C Series Toolbox in Windows 3.1x:

1.Double-click the HP 2500C Series Toolbox icon in the HP 2500C Series Printer program group.

2.Click on the Troubleshooting tab, then follow the instructions on your computer screen.

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Contents Userõs Guide Acknowledgments Edition 2 Ð JuneContents Troubleshooting Series Toolbox in Windows 95, 98 and NTSystem Requirements Please ensure that you have the following computer setupPrinter Features and Benefits RecommendedDelivery System Mids Printer Parts and LocationsControl Panel Layout Control Panel Keys LEDsOr requires attention Based cleaning solutions Setup PosterSturdy, level surface for placement Adequate power supplyEnsure that the computer is turned off HP JetDirect internal print server¥ German ¥ Finnish ¥ French Install Ink Cartridges Make sure the printer is turned on Remove the protective tape from each printheadPush the printheads down firmly Load Paper in Tray Page 330 x 483 mm Align Printheads Install the Printer Software Customizing the Printer SoftwareInstalling the PostScript Printer Software into a PC To do thisLoading the Trays Loading Media in TrayPress the button to print Loading Media in the Rear Manual Feed Press to start printingMonitoring and Replacing Ink Cartridges Replacing Printheads Using the HP 2500C Series Printer Software PCL Printer Software ComponentsPrinting with Special Features and Options Changing Print Settings Select Your PrinterUsing the Printer on a Network Click Close and exit the Control PanelWatermark Select a Special FeatureHP ZoomSmart Scaling Technology Mirror ImageClean Printheads Maintaining the PrinterAlign Printheads When you have finished entering the values press Select Calibrate ColorPostScript Printing Memory Requirements Page PS FW VER Installing Additional Memory Page Control Panel Menus OverviewPaper Handling Menu Values Explanation PlainHP Photo Diagnostics Menu Explanation Information Menu ExplanationSelf Test Menu Explanation Print Quality Menu Values ExplanationPrinting Menu Values Explanation Resets Menu Explanation IO Menu Values ExplanationConfiguration Menu Values Explanation MIO MenuValues Explanation Understanding Printer Messages Explanation Solution Panel OUT OUTRight Back Tray 2 PaperUnexpected Wrong MediaTYPE, Action Paper SizeReinsert General Troubleshooting TipsLCD Error Type Example Function XxxxNon-Recoverable Error Troubleshooting Feature in Toolbox¥ Print a Diagnostic Printer does not Print ¥ Check the power¥ Check printer setup ¥ Check network setup¥ Clean printheads Bad or Poor Print Quality ¥ Check print quality setting¥ Check paper type setting Text or Graphics are Cut Off ¥ Check margin settingsGarbage Printed ¥ Check cable connection ¥ Check document fileClearing Paper Jams Printhead Diagnostics Tips for Avoiding Paper Jams¥ Make sure nothing is blocking the paper paths Page Understanding the Diagnostic Test Description Hong Kong 2506 India For customers in Asia-Pacific AustraliaChina Indonesia 21-352 KoreaHong Kong 800 96 India United KingdomFor Asia-Pacific Australia Indonesia 21 350 KoreaNumber Description C6043A HP Premium Transparency FilmBlack Text Letter / A4 11 x 17 / A3 Color ResolutionPrint Method Color Highlights Letter / A4 11 x 17 / A3Memory HP 2500CM HP 2500C & HP 2500C+Management Media Size, Type Maximum PrintArea HandlingMedia Size, Type Tray 3 Lower Tray Handling Sheets Up to Media WeightFeatures Rear Manual FeedWeight Power SupplyDimensions WarrantyPaper Size Or 100 x 148mm to 137Ó 117Ó 330 x 483mm 97mm 12.7mmExtent of Limited Warranty Limitations of Warranty Limitations of LiabilityLocal Law Manufacturers Name Conforms to the following Product SpecificationsSafety Product NamePower Cord Statement Safety InformationLEDs Classification Energy Consumption Install the product securely on a stable surface FCC RegulationsManual Part No. C2685-90045
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