HP D6100 Care and maintenance, Clean and maintain the printer, Clean the outside of the printer

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6 Care and maintenance

The printer requires very little maintenance. Follow the guidelines in this section to extend the life span of the printer and printing supplies, and to ensure that the photos you print are always of the highest quality.

●Clean and maintain the printer

●Update the software

●Store and transport the printer and ink cartridges

●Maintain the quality of photo paper

Clean and maintain the printer

Keep the printer and ink cartridges clean and well maintained using the simple procedures in this section.

Clean the outside of the printer

1.Turn off the printer, then disconnect the power cord from the back of the printer.

2.Wipe the outside of the printer with a soft cloth that has been lightly moistened with water.

Caution Do not use any type of cleaning solution. Household cleaners and detergents may damage the printer finish. Do not clean the interior of the printer. Keep all fluids away from the interior. Do not lubricate the metal rod on which the print head slides. Noise is normal when the print head moves back and forth.

Aligning the printer

Use the following procedure when the self test report shows streaking or white lines through any of the blocks of color.

If you still have print quality problems after aligning the printer, try cleaning the print head using the procedure described in Care and maintenance. If print quality problems persist after aligning and cleaning, contact HP Customer Support.

If you are using a Windows computer:

1.Load letter or A4 unused plain white paper into the main tray.

2.From the Windows Start menu, select HP > HP Solution Center.

3.Click Settings > Print Settings > Printer Toolbox.

4.Click Align the Printheads.

5.Follow the onscreen instructions.

If you are using a Macintosh:

1.Load letter or A4 unused plain white paper into the main tray.

2.Click HP Device Manager in the Dock.

3.From the Information and Settings pop-up menu, choose Maintain Printer.

4.Click Launch Utility.

5.In the Configuration Settings area of the HP Printer Utility window, click Align.

HP Photosmart D6100 series User Guide

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Contents HP Photosmart D6100 series 800-225-528 Trademarks Copyrights and trademarksHewlett-Packard Company notices Regulatory model identification numberContents HP Photosmart D6100 series Welcome Special featuresAccessing the onscreen HP Photosmart help Back of printer Printer partsFront of printer Main and Output trays Photo trayControl panel Optional accessoriesIndicator lights HP Bluetooth wireless printer adapter bluetooth Accessory name DescriptionHP Automatic Two-sided Printing Countries/regions Accessory Chapter Choose the right paper Get ready to printLoad paper Paper loading tipsLoad the photo tray Purchasing replacement ink cartridges Insert ink cartridgesInk cartridge Ink cartridge warranty informationInk cartridge tips Inserting or replacing the ink cartridgesChapter Printing photos Printing photos without aComputer Print photos from a digital cameraDigital camera with PictBridge technology Follow these steps Connecting to other devices Getting connectedConnecting through HP Photosmart Share Saving photos to a computerHP Photosmart Premier Windows Using creative options in the printer softwarePrinting from a computer HP Photosmart Essential WindowsHP Photosmart Share Set print preferencesHP Photosmart Studio Mac HP Real Life technologies features Open the electronic helpAccess Real Life technologies features Mac users Clean the outside of the printer Care and maintenanceClean and maintain the printer Aligning the printerClick Settings Print Settings Printer Toolbox Automatically clean the printheadManually clean the ink cartridge contacts Print a sampleTo clean the ink cartridge contacts Print a self test reportIf you are using a Windows computer Downloading the software Windows Update the softwareSelf test report Store and transport the printer Store and transport the printer and ink cartridgesMaintain the quality of photo paper Store and transport the ink cartridgesTo handle photo paper Chapter Printer is plugged in but will not turn on Solution TroubleshootingPrinter hardware problems On light is flashing but the printer is not printingPrinted pages are dropping off of the output tray Printing problemsAll the lights are flashing on the printer Colors are not printing satisfactorily Solution Print jobs using the photo tray do not printDocument printed at an angle or is off-center Solution Printout is rippled or curledPrinter ejects the paper when preparing to print Blank page came out of the printer SolutionPhoto did not print using the default print settings Print quality is poor SolutionPlugged a camera into the printer, but nothing happens Error messagesPhotos are not printing correctly Solution Error message Paper Jam Paper errorsResume Ink indicator CommentsError message Automatic paper sensor failed Error message The printer is out of paperError message Unsupported media size Error message Replace Cartridges Soon Ink cartridge errorsError message Incorrect Ink Cartridges Error message Ink Cartridges EmptyError message Original HP Ink Depleted Error message Ink Cartridges ProblemError message Non-HP Ink Cartridges To clear the print head assembly Memory card or camera errorsError message The carriage is stalled Error message Ink System FailureError message Camera selections Dpof file has error Computer and connectivity printing errorsError message Cannot print photos Error message Some camera-selected photos are not on cardChapter Placing a call HP SupportHP Support by phone Return to HP repair service North America only Specifications System requirementsCategory Specifications Video file formats Category Specifications Appendix a HP Warranty HP product Duration of limited warrantyAppendix B Index USB