HP D6100 manual Return to HP repair service North America only

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Chapter 8

●Version of printer software:

–Windows PC: To see the printer software version, right-click the HP Digital Imaging Monitor icon in the Windows taskbar and select About.

–Macintosh: To see the printer software version, use the Print dialog box.

●Messages displayed on the computer monitor

●Answers to the following questions:

–Has the situation you are calling about happened before? Can you recreate the situation?

–Did you install any new hardware or software on the computer around the time that the situation occurred?

Return to HP repair service (North America only)

HP will arrange to have your product picked up and delivered to an HP Central Repair Center. We pay for the round-trip shipping and handling. This service is free for the duration of the hardware warranty period.

HP Quick Exchange Service (Japan only)

Additional warranty options

Extended service plans are available for the printer at additional costs. Go to www.hp.com/support, select your country/region and language, then explore the services and warranty area for information about the extended service plans.

44	HP Photosmart D6100 series

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Contents HP Photosmart D6100 series 800-225-528 Regulatory model identification number Copyrights and trademarksHewlett-Packard Company notices TrademarksContents HP Photosmart D6100 series Welcome Special featuresAccessing the onscreen HP Photosmart help Back of printer Printer partsFront of printer Photo tray Main and Output traysControl panel Optional accessoriesIndicator lights HP Bluetooth wireless printer adapter bluetooth Accessory name DescriptionHP Automatic Two-sided Printing Countries/regions Accessory Chapter Paper loading tips Get ready to printLoad paper Choose the right paperLoad the photo tray Insert ink cartridges Purchasing replacement ink cartridgesInk cartridge Ink cartridge warranty informationInk cartridge tips Inserting or replacing the ink cartridges Chapter Print photos from a digital camera Printing photos without aComputer Printing photosDigital camera with PictBridge technology Follow these steps Getting connected Connecting to other devicesSaving photos to a computer Connecting through HP Photosmart ShareHP Photosmart Essential Windows Using creative options in the printer softwarePrinting from a computer HP Photosmart Premier WindowsHP Photosmart Share Set print preferencesHP Photosmart Studio Mac Open the electronic help HP Real Life technologies featuresAccess Real Life technologies features Mac users Aligning the printer Care and maintenanceClean and maintain the printer Clean the outside of the printerPrint a sample Automatically clean the printheadManually clean the ink cartridge contacts Click Settings Print Settings Printer ToolboxPrint a self test report To clean the ink cartridge contactsIf you are using a Windows computer Downloading the software Windows Update the softwareSelf test report Store and transport the ink cartridges Store and transport the printer and ink cartridgesMaintain the quality of photo paper Store and transport the printerTo handle photo paper Chapter On light is flashing but the printer is not printing TroubleshootingPrinter hardware problems Printer is plugged in but will not turn on SolutionPrinted pages are dropping off of the output tray Printing problemsAll the lights are flashing on the printer Printout is rippled or curled Print jobs using the photo tray do not printDocument printed at an angle or is off-center Solution Colors are not printing satisfactorily SolutionPrint quality is poor Solution Blank page came out of the printer SolutionPhoto did not print using the default print settings Printer ejects the paper when preparing to printPlugged a camera into the printer, but nothing happens Error messagesPhotos are not printing correctly Solution Comments Paper errorsResume Ink indicator Error message Paper JamError message Automatic paper sensor failed Error message The printer is out of paperError message Unsupported media size Error message Ink Cartridges Empty Ink cartridge errorsError message Incorrect Ink Cartridges Error message Replace Cartridges SoonError message Original HP Ink Depleted Error message Ink Cartridges ProblemError message Non-HP Ink Cartridges Error message Ink System Failure Memory card or camera errorsError message The carriage is stalled To clear the print head assemblyError message Some camera-selected photos are not on card Computer and connectivity printing errorsError message Cannot print photos Error message Camera selections Dpof file has errorChapter Placing a call HP SupportHP Support by phone Return to HP repair service North America only System requirements SpecificationsCategory Specifications Video file formats Category Specifications Appendix a HP product Duration of limited warranty HP WarrantyAppendix B Index USB