HP D6100 manual HP Support by phone, Placing a call

Page 46

8 HP Support

Note The name of HP support services may vary by country/region.

If you have a problem, follow these steps:

1.Check the documentation that came with the printer.

2.If you are unable to solve the problem using the information in the documentation, visit www.hp.com/support to do the following:

–Access online support pages

–Send HP an e-mail message for answers to your questions

–Connect with an HP technician by using online chat

–Check for software updates

Support options and availability vary by product, country/region, and language.

3.If you are unable to solve the problem using the onscreen Help or HP web sites, call HP Support using the number for your country/region. For a list of country/region phone numbers, see HP Support by phone.

HP Support by phone

While the printer is under warranty, you can obtain free phone support. For more information, see the warranty included in the box, or go to www.hp.com/support to check the duration of your free support.

After the free phone support period, you can obtain help from HP at an additional cost. Contact your HP dealer or call the support phone number for your country/region for support options.

To receive HP support by phone, call the appropriate support phone number for your location. Standard phone company charges apply.

North America: Call 1-800-474-6836 (1-800–HP-invent). U.S. phone support is available in both English and Spanish languages 24 hours a day, 7 days a week (days and hours of support may change without notice). This service is free during the warranty period. A fee may apply outside the warranty period.

Western Europe: Customers in Austria, Belgium, Denmark, Spain, France, Germany, Ireland, Italy, Netherlands, Norway, Portugal, Finland, Sweden, Switzerland, and the United Kingdom should go to www.hp.com/support to access phone support numbers in their country/region.

Other countries/regions: See the list of support telephone numbers inside the front cover of this guide.

Placing a call

Call HP Support while you are near the computer and printer. Be prepared to provide the following information:

●Printer model number (located on the front of the printer)

●Printer serial number (located on the bottom of the printer)

●Computer operating system

HP Photosmart D6100 series User Guide

43

Image 46

Contents HP Photosmart D6100 series 800-225-528 Trademarks Copyrights and trademarksHewlett-Packard Company notices Regulatory model identification numberContents HP Photosmart D6100 series Accessing the onscreen HP Photosmart help Special featuresWelcome Front of printer Printer partsBack of printer Main and Output trays Photo trayIndicator lights Optional accessoriesControl panel HP Automatic Two-sided Printing Countries/regions Accessory Accessory name DescriptionHP Bluetooth wireless printer adapter bluetooth Chapter Choose the right paper Get ready to printLoad paper Paper loading tipsLoad the photo tray Purchasing replacement ink cartridges Insert ink cartridgesInk cartridge tips Ink cartridge warranty informationInk cartridge Inserting or replacing the ink cartridgesChapter Printing photos Printing photos without aComputer Print photos from a digital cameraDigital camera with PictBridge technology Follow these steps Connecting to other devices Getting connectedConnecting through HP Photosmart Share Saving photos to a computerHP Photosmart Premier Windows Using creative options in the printer softwarePrinting from a computer HP Photosmart Essential WindowsHP Photosmart Studio Mac Set print preferencesHP Photosmart Share HP Real Life technologies features Open the electronic helpAccess Real Life technologies features Mac users Clean the outside of the printer Care and maintenanceClean and maintain the printer Aligning the printerClick Settings Print Settings Printer Toolbox Automatically clean the printheadManually clean the ink cartridge contacts Print a sampleTo clean the ink cartridge contacts Print a self test reportIf you are using a Windows computer Self test report Update the softwareDownloading the software Windows Store and transport the printer Store and transport the printer and ink cartridgesMaintain the quality of photo paper Store and transport the ink cartridgesTo handle photo paper Chapter Printer is plugged in but will not turn on Solution TroubleshootingPrinter hardware problems On light is flashing but the printer is not printingAll the lights are flashing on the printer Printing problemsPrinted pages are dropping off of the output tray Colors are not printing satisfactorily Solution Print jobs using the photo tray do not printDocument printed at an angle or is off-center Solution Printout is rippled or curledPrinter ejects the paper when preparing to print Blank page came out of the printer SolutionPhoto did not print using the default print settings Print quality is poor SolutionPhotos are not printing correctly Solution Error messagesPlugged a camera into the printer, but nothing happens Error message Paper Jam Paper errorsResume Ink indicator CommentsError message Unsupported media size Error message The printer is out of paperError message Automatic paper sensor failed Error message Replace Cartridges Soon Ink cartridge errorsError message Incorrect Ink Cartridges Error message Ink Cartridges EmptyError message Non-HP Ink Cartridges Error message Ink Cartridges ProblemError message Original HP Ink Depleted To clear the print head assembly Memory card or camera errorsError message The carriage is stalled Error message Ink System FailureError message Camera selections Dpof file has error Computer and connectivity printing errorsError message Cannot print photos Error message Some camera-selected photos are not on cardChapter HP Support by phone HP SupportPlacing a call Return to HP repair service North America only Specifications System requirementsCategory Specifications Video file formats Category Specifications Appendix a HP Warranty HP product Duration of limited warrantyAppendix B Index USB