HP D6100 manual Computer and connectivity printing errors, Error message Cannot print photos

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Error message: Camera is not supported or not in PictBridge mode. Refer to User Guide.

Solution The HP Photosmart only supports digital cameras in PictBridge mode or HP directing printing cameras. If you have a PictBridge camera, make sure it is set to PictBridge mode. For more information, see the documentation that came with the camera.

Error message: Cannot print photos.

Solution More than 10 photos specified for a print job may be corrupted, missing, or are an unsupported file type. For information about supported file types, see Printer specifications.

●Save the photos to the computer using the digital camera rather than the memory card.

●Save the files to the computer and print from the computer.

Error message: Camera selections (DPOF) file has error.

Solution The printer is unable to read a DPOF file due to corrupted data or an error on the memory card. Use the camera to reselect the photos.

Error message: Some camera-selected photos are not on card.

Solution Some camera-selected photos are missing or have been deleted. Try the following:

●Confirm that you did not accidentally delete the photo from the memory card.

●Reselect the photos again using the digital camera.

Computer and connectivity printing errors

Before contacting HP Support, read this section for troubleshooting tips or go to the online support services at www.hp.com/support.

Error message: Printer memory is full. Job was cancelled. Press OK.

Solution The printer encountered a problem when printing photos. Try the following:

●To clear the printer memory, turn the printer off, then turn it on again.

●Print fewer photos at a time.

●Save the photos to the computer and print from there.

●Save the files to the computer using a memory card reader and then print from the computer.

Error message: HP Photosmart Disconnected!

Solution The printer cannot communicate properly with the computer. The printer software may not be working or a cable may be loose. Make sure the USB cable is

HP Photosmart D6100 series User Guide

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Contents HP Photosmart D6100 series 800-225-528 Copyrights and trademarks Hewlett-Packard Company noticesTrademarks Regulatory model identification numberContents HP Photosmart D6100 series Welcome Special featuresAccessing the onscreen HP Photosmart help Back of printer Printer partsFront of printer Main and Output trays Photo trayControl panel Optional accessoriesIndicator lights HP Bluetooth wireless printer adapter bluetooth Accessory name DescriptionHP Automatic Two-sided Printing Countries/regions Accessory Chapter Get ready to print Load paperChoose the right paper Paper loading tipsLoad the photo tray Purchasing replacement ink cartridges Insert ink cartridgesInk cartridge Ink cartridge warranty informationInk cartridge tips Inserting or replacing the ink cartridgesChapter Printing photos without a ComputerPrinting photos Print photos from a digital cameraDigital camera with PictBridge technology Follow these steps Connecting to other devices Getting connectedConnecting through HP Photosmart Share Saving photos to a computerUsing creative options in the printer software Printing from a computerHP Photosmart Premier Windows HP Photosmart Essential WindowsHP Photosmart Share Set print preferencesHP Photosmart Studio Mac HP Real Life technologies features Open the electronic helpAccess Real Life technologies features Mac users Care and maintenance Clean and maintain the printerClean the outside of the printer Aligning the printerAutomatically clean the printhead Manually clean the ink cartridge contactsClick Settings Print Settings Printer Toolbox Print a sampleTo clean the ink cartridge contacts Print a self test reportIf you are using a Windows computer Downloading the software Windows Update the softwareSelf test report Store and transport the printer and ink cartridges Maintain the quality of photo paperStore and transport the printer Store and transport the ink cartridgesTo handle photo paper Chapter Troubleshooting Printer hardware problemsPrinter is plugged in but will not turn on Solution On light is flashing but the printer is not printingPrinted pages are dropping off of the output tray Printing problemsAll the lights are flashing on the printer Print jobs using the photo tray do not print Document printed at an angle or is off-center SolutionColors are not printing satisfactorily Solution Printout is rippled or curledBlank page came out of the printer Solution Photo did not print using the default print settingsPrinter ejects the paper when preparing to print Print quality is poor SolutionPlugged a camera into the printer, but nothing happens Error messagesPhotos are not printing correctly Solution Paper errors Resume Ink indicatorError message Paper Jam CommentsError message Automatic paper sensor failed Error message The printer is out of paperError message Unsupported media size Ink cartridge errors Error message Incorrect Ink CartridgesError message Replace Cartridges Soon Error message Ink Cartridges EmptyError message Original HP Ink Depleted Error message Ink Cartridges ProblemError message Non-HP Ink Cartridges Memory card or camera errors Error message The carriage is stalledTo clear the print head assembly Error message Ink System FailureComputer and connectivity printing errors Error message Cannot print photosError message Camera selections Dpof file has error Error message Some camera-selected photos are not on cardChapter Placing a call HP SupportHP Support by phone Return to HP repair service North America only Specifications System requirementsCategory Specifications Video file formats Category Specifications Appendix a HP Warranty HP product Duration of limited warrantyAppendix B Index USB