HP D6100 manual Printing problems, All the lights are flashing on the printer

Page 35

Chapter 7

All the lights are flashing on the printer

Solution The printer has encountered a hardware error and may need to be serviced. Unplug the power cord to the printer. Wait about 10 seconds, and then plug it in again. Turn on the printer. If the lights are still flashing, please go to www.hp.com/support, or contact HP Support for help.

Printing problems

Before contacting HP support, read this section for troubleshooting tips or go to the online support services at www.hp.com/support.

The printer does not print borderless photos when I print from a digital camera

Solution Make sure you have photo paper in the photo tray. The printer only uses media from the photo tray (not main tray) when printing from a digital camera.

Printing is very slow

Solution You may have one of the following situations: 1) you may be printing a PDF or a project containing high-resolution graphics or photos or 2) you may have selected the highest resolution for your printout. Large, complex projects containing graphics or photos print slower than text documents, especially at higher resolutions.

Paper does not feed into the printer correctly from the main tray

Solution

●There may be too much paper loaded in the tray. Remove some paper and try printing again.

●The main tray may not be pushed in all the way. Push the main tray all the way in.

●The paper guides may not be adjusted correctly. Make sure the paper-width and paper-length guides fit close to the edges of the paper without bending the paper.

●Two or more pieces of paper may be sticking together. Remove the paper from the main tray, fan the edges of the stack to separate the sheets of paper, then reload the paper and try printing again.

●If the paper is wrinkled or bent, try using different paper.

●The paper may be too thin or too thick. Use HP inkjet paper for best results. For more information, see Choose the right paper.

Printed pages are dropping off of the output tray

Solution Always extend the output tray extension when you print.

32	HP Photosmart D6100 series

Image 35

Contents HP Photosmart D6100 series 800-225-528 Regulatory model identification number Copyrights and trademarksHewlett-Packard Company notices TrademarksContents HP Photosmart D6100 series Welcome Special featuresAccessing the onscreen HP Photosmart help Back of printer Printer partsFront of printer Photo tray Main and Output traysControl panel Optional accessoriesIndicator lights HP Bluetooth wireless printer adapter bluetooth Accessory name DescriptionHP Automatic Two-sided Printing Countries/regions Accessory Chapter Paper loading tips Get ready to printLoad paper Choose the right paperLoad the photo tray Insert ink cartridges Purchasing replacement ink cartridgesInk cartridge Ink cartridge warranty informationInk cartridge tips Inserting or replacing the ink cartridges Chapter Print photos from a digital camera Printing photos without aComputer Printing photosDigital camera with PictBridge technology Follow these steps Getting connected Connecting to other devicesSaving photos to a computer Connecting through HP Photosmart ShareHP Photosmart Essential Windows Using creative options in the printer softwarePrinting from a computer HP Photosmart Premier WindowsHP Photosmart Share Set print preferencesHP Photosmart Studio Mac Open the electronic help HP Real Life technologies featuresAccess Real Life technologies features Mac users Aligning the printer Care and maintenanceClean and maintain the printer Clean the outside of the printerPrint a sample Automatically clean the printheadManually clean the ink cartridge contacts Click Settings Print Settings Printer ToolboxPrint a self test report To clean the ink cartridge contactsIf you are using a Windows computer Downloading the software Windows Update the softwareSelf test report Store and transport the ink cartridges Store and transport the printer and ink cartridgesMaintain the quality of photo paper Store and transport the printerTo handle photo paper Chapter On light is flashing but the printer is not printing TroubleshootingPrinter hardware problems Printer is plugged in but will not turn on SolutionPrinted pages are dropping off of the output tray Printing problemsAll the lights are flashing on the printer Printout is rippled or curled Print jobs using the photo tray do not printDocument printed at an angle or is off-center Solution Colors are not printing satisfactorily SolutionPrint quality is poor Solution Blank page came out of the printer SolutionPhoto did not print using the default print settings Printer ejects the paper when preparing to printPlugged a camera into the printer, but nothing happens Error messagesPhotos are not printing correctly Solution Comments Paper errorsResume Ink indicator Error message Paper JamError message Automatic paper sensor failed Error message The printer is out of paperError message Unsupported media size Error message Ink Cartridges Empty Ink cartridge errorsError message Incorrect Ink Cartridges Error message Replace Cartridges SoonError message Original HP Ink Depleted Error message Ink Cartridges ProblemError message Non-HP Ink Cartridges Error message Ink System Failure Memory card or camera errorsError message The carriage is stalled To clear the print head assemblyError message Some camera-selected photos are not on card Computer and connectivity printing errorsError message Cannot print photos Error message Camera selections Dpof file has errorChapter Placing a call HP SupportHP Support by phone Return to HP repair service North America only System requirements SpecificationsCategory Specifications Video file formats Category Specifications Appendix a HP product Duration of limited warranty HP WarrantyAppendix B Index USB