HP D6100 manual Memory card or camera errors, Error message The carriage is stalled

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Chapter 7

HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time.

Note HP cannot guarantee the quality or reliability of non-HP ink. Printer service or repairs required as a result of printer failure or damage attributable to the use of non-HP ink will not be covered under warranty.

If you believe you purchased genuine HP ink cartridge(s), go to:

www.hp.com/go/anticounterfeit

Error message: The carriage is stalled.

Solution Remove any objects that are blocking the print head assembly.

To clear the print head assembly

1.Open the top cover, then open the paper jam door.

1Open the paper jam door to clear the print head assembly.

2.Remove any objects that are blocking the print head assembly, including paper and any packing materials.

3.Turn the printer off, then turn it on again.

4.Close the paper jam door and the top cover.

Error message: Ink System Failure.

Solution The print head assembly or the ink delivery system has failed and the HP Photosmart can no longer print.

Turn off the printer, then unplug its power cord. Wait about 10 seconds, then plug it in again. If this does not clear the error message, please contact HP Support.

Memory card or camera errors

Before contacting HP support, read this section for troubleshooting tips or go to the online support services at www.hp.com/support.

40	HP Photosmart D6100 series

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Contents HP Photosmart D6100 series 800-225-528 Regulatory model identification number Copyrights and trademarksHewlett-Packard Company notices TrademarksContents HP Photosmart D6100 series Accessing the onscreen HP Photosmart help Special featuresWelcome Front of printer Printer partsBack of printer Photo tray Main and Output traysIndicator lights Optional accessoriesControl panel HP Automatic Two-sided Printing Countries/regions Accessory Accessory name DescriptionHP Bluetooth wireless printer adapter bluetooth Chapter Paper loading tips Get ready to printLoad paper Choose the right paperLoad the photo tray Insert ink cartridges Purchasing replacement ink cartridgesInk cartridge tips Ink cartridge warranty informationInk cartridge Inserting or replacing the ink cartridges Chapter Print photos from a digital camera Printing photos without aComputer Printing photosDigital camera with PictBridge technology Follow these steps Getting connected Connecting to other devicesSaving photos to a computer Connecting through HP Photosmart ShareHP Photosmart Essential Windows Using creative options in the printer softwarePrinting from a computer HP Photosmart Premier WindowsHP Photosmart Studio Mac Set print preferencesHP Photosmart Share Open the electronic help HP Real Life technologies featuresAccess Real Life technologies features Mac users Aligning the printer Care and maintenanceClean and maintain the printer Clean the outside of the printerPrint a sample Automatically clean the printheadManually clean the ink cartridge contacts Click Settings Print Settings Printer ToolboxPrint a self test report To clean the ink cartridge contactsIf you are using a Windows computer Self test report Update the softwareDownloading the software Windows Store and transport the ink cartridges Store and transport the printer and ink cartridgesMaintain the quality of photo paper Store and transport the printerTo handle photo paper Chapter On light is flashing but the printer is not printing TroubleshootingPrinter hardware problems Printer is plugged in but will not turn on SolutionAll the lights are flashing on the printer Printing problemsPrinted pages are dropping off of the output tray Printout is rippled or curled Print jobs using the photo tray do not printDocument printed at an angle or is off-center Solution Colors are not printing satisfactorily SolutionPrint quality is poor Solution Blank page came out of the printer SolutionPhoto did not print using the default print settings Printer ejects the paper when preparing to printPhotos are not printing correctly Solution Error messagesPlugged a camera into the printer, but nothing happens Comments Paper errorsResume Ink indicator Error message Paper JamError message Unsupported media size Error message The printer is out of paperError message Automatic paper sensor failed Error message Ink Cartridges Empty Ink cartridge errorsError message Incorrect Ink Cartridges Error message Replace Cartridges SoonError message Non-HP Ink Cartridges Error message Ink Cartridges ProblemError message Original HP Ink Depleted Error message Ink System Failure Memory card or camera errorsError message The carriage is stalled To clear the print head assemblyError message Some camera-selected photos are not on card Computer and connectivity printing errorsError message Cannot print photos Error message Camera selections Dpof file has errorChapter HP Support by phone HP SupportPlacing a call Return to HP repair service North America only System requirements SpecificationsCategory Specifications Video file formats Category Specifications Appendix a HP product Duration of limited warranty HP WarrantyAppendix B Index USB