HP D6100 manual Troubleshooting, Printer hardware problems

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7 Troubleshooting

The HP Photosmart printer is designed to be reliable and easy to use. This chapter answers frequently asked questions about using the printer and printing without a computer. It contains information about the following topics:

●Printer hardware problems

●Printing problems

●Error messages

For additional troubleshooting information, see:

●Software installation troubleshooting: The Quick Start guide that came with the printer.

●Printer software and printing from a computer troubleshooting: The onscreen HP Photosmart Printer Help. For information about viewing the onscreen

HP Photosmart Printer Help, see Welcome.

Printer hardware problems

Before contacting HP support, read this section for troubleshooting tips or go to the online support services at www.hp.com/support.

Note If you want to connect the printer to a computer with a USB cable, HP recommends using a 2.0 high-speed compliant cable 3 meters (10 feet) or less in length.

The On light is flashing but the printer is not printing

Solution The printer is busy processing information; wait for it to finish.

The printer is plugged in but will not turn on

Solution

●The printer may have drawn too much power. Unplug the printer power cord. Wait about 10 seconds, then plug the cord back in. Turn on the printer.

●The printer may be plugged into a power strip that is turned off. Turn on the power strip, then turn on the printer.

●The power cord could be defective. Make sure the green light on the power cord is lit.

The printer makes noises when I turn it on, or starts making noises after sitting unused for a while

Solution The printer may make noises after long periods of inactivity (approximately 2 weeks), when its power supply has been interrupted and then restored, or when ink cartridges have been replaced. This is normal operation. The printer is performing an automatic maintenance procedure to ensure it produces the best quality output.

HP Photosmart D6100 series User Guide

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Contents HP Photosmart D6100 series 800-225-528 Trademarks Copyrights and trademarksHewlett-Packard Company notices Regulatory model identification numberContents HP Photosmart D6100 series Accessing the onscreen HP Photosmart help Special featuresWelcome Front of printer Printer partsBack of printer Main and Output trays Photo trayIndicator lights Optional accessoriesControl panel HP Automatic Two-sided Printing Countries/regions Accessory Accessory name DescriptionHP Bluetooth wireless printer adapter bluetooth Chapter Choose the right paper Get ready to printLoad paper Paper loading tipsLoad the photo tray Purchasing replacement ink cartridges Insert ink cartridgesInk cartridge tips Ink cartridge warranty informationInk cartridge Inserting or replacing the ink cartridgesChapter Printing photos Printing photos without aComputer Print photos from a digital cameraDigital camera with PictBridge technology Follow these steps Connecting to other devices Getting connectedConnecting through HP Photosmart Share Saving photos to a computerHP Photosmart Premier Windows Using creative options in the printer softwarePrinting from a computer HP Photosmart Essential WindowsHP Photosmart Studio Mac Set print preferencesHP Photosmart Share HP Real Life technologies features Open the electronic helpAccess Real Life technologies features Mac users Clean the outside of the printer Care and maintenanceClean and maintain the printer Aligning the printerClick Settings Print Settings Printer Toolbox Automatically clean the printheadManually clean the ink cartridge contacts Print a sampleTo clean the ink cartridge contacts Print a self test reportIf you are using a Windows computer Self test report Update the softwareDownloading the software Windows Store and transport the printer Store and transport the printer and ink cartridgesMaintain the quality of photo paper Store and transport the ink cartridgesTo handle photo paper Chapter Printer is plugged in but will not turn on Solution TroubleshootingPrinter hardware problems On light is flashing but the printer is not printingAll the lights are flashing on the printer Printing problemsPrinted pages are dropping off of the output tray Colors are not printing satisfactorily Solution Print jobs using the photo tray do not printDocument printed at an angle or is off-center Solution Printout is rippled or curledPrinter ejects the paper when preparing to print Blank page came out of the printer SolutionPhoto did not print using the default print settings Print quality is poor SolutionPhotos are not printing correctly Solution Error messagesPlugged a camera into the printer, but nothing happens Error message Paper Jam Paper errorsResume Ink indicator CommentsError message Unsupported media size Error message The printer is out of paperError message Automatic paper sensor failed Error message Replace Cartridges Soon Ink cartridge errorsError message Incorrect Ink Cartridges Error message Ink Cartridges EmptyError message Non-HP Ink Cartridges Error message Ink Cartridges ProblemError message Original HP Ink Depleted To clear the print head assembly Memory card or camera errorsError message The carriage is stalled Error message Ink System FailureError message Camera selections Dpof file has error Computer and connectivity printing errorsError message Cannot print photos Error message Some camera-selected photos are not on cardChapter HP Support by phone HP SupportPlacing a call Return to HP repair service North America only Specifications System requirementsCategory Specifications Video file formats Category Specifications Appendix a HP Warranty HP product Duration of limited warrantyAppendix B Index USB