HP D6100 Ink cartridge errors, Error message Incorrect Ink Cartridges, Error message Cannot Print

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Chapter 7

Ink cartridge errors

Before contacting HP support, read this section for troubleshooting tips or go to the online support services at www.hp.com/support.

Error message: Incorrect Ink Cartridge(s).

Solution The first time you set up and use your HP Photosmart, make sure to install the ink cartridges that were shipped with your printer. The ink in these ink cartridges is specially formulated to mix with the ink in the print head assembly.

To resolve this error, replace the affected ink cartridge(s) with the ink cartridges that were shipped with your HP Photosmart.

The indicated ink cartridge(s) cannot be used after the device has undergone initialization. Replace the ink cartridge(s) with the appropriate ink cartridges for your HP Photosmart. The cartridge numbers you can use with this printer appear on the back cover of this printed guide.

For more information on replacing ink cartridges, see Insert ink cartridges.

Error message: Replace Cartridge(s) Soon.

Solution The indicated ink cartridge(s) are low on ink.

You might be able to continue printing for a short period of time with ink remaining in the print head assembly. Replace the indicated ink cartridge(s) or press Resume to continue.

For more information on replacing ink cartridges, see Insert ink cartridges.

Error message: Ink Cartridge(s) Empty.

Solution Replace the indicated ink cartridge(s) with new ink cartridge(s).

If the black ink cartridge is empty, you can continue printing with the other color ink cartridges by following the onscreen instructions.

If a color ink cartridge is empty, you can continue printing with the black ink cartridge by following the onscreen instructions.

Depending on the status of your print job, you can press Resume to continue. If the HP Photosmart is in the middle of a print job, press Cancel and restart your print job.

Note Text and photo quality will differ from those printed when using all ink cartridges. If the empty ink cartridge(s) are not replaced soon, all printing will stop.

For more information on replacing ink cartridges, see Insert ink cartridges.

Error message: Cannot Print.

Solution The indicated ink cartridge(s) are out of ink.

Replace the indicated ink cartridge(s) immediately so that you can resume printing.

The HP Photosmart cannot continue printing until the indicated ink cartridge(s) are replaced. All printing will stop.

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HP Photosmart D6100 series

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Contents HP Photosmart D6100 series 800-225-528 Hewlett-Packard Company notices Copyrights and trademarksTrademarks Regulatory model identification numberContents HP Photosmart D6100 series Welcome Special featuresAccessing the onscreen HP Photosmart help Back of printer Printer partsFront of printer Photo tray Main and Output traysControl panel Optional accessoriesIndicator lights HP Bluetooth wireless printer adapter bluetooth Accessory name DescriptionHP Automatic Two-sided Printing Countries/regions Accessory Chapter Load paper Get ready to printChoose the right paper Paper loading tipsLoad the photo tray Insert ink cartridges Purchasing replacement ink cartridgesInk cartridge Ink cartridge warranty informationInk cartridge tips Inserting or replacing the ink cartridges  Chapter Computer Printing photos without aPrinting photos Print photos from a digital cameraDigital camera with PictBridge technology Follow these steps Getting connected Connecting to other devicesSaving photos to a computer Connecting through HP Photosmart SharePrinting from a computer Using creative options in the printer softwareHP Photosmart Premier Windows HP Photosmart Essential WindowsHP Photosmart Share Set print preferencesHP Photosmart Studio Mac Open the electronic help HP Real Life technologies featuresAccess Real Life technologies features Mac users Clean and maintain the printer Care and maintenanceClean the outside of the printer Aligning the printerManually clean the ink cartridge contacts Automatically clean the printheadClick Settings Print Settings Printer Toolbox Print a samplePrint a self test report To clean the ink cartridge contactsIf you are using a Windows computer Downloading the software Windows Update the softwareSelf test report Maintain the quality of photo paper Store and transport the printer and ink cartridgesStore and transport the printer Store and transport the ink cartridgesTo handle photo paper Chapter Printer hardware problems TroubleshootingPrinter is plugged in but will not turn on Solution On light is flashing but the printer is not printingPrinted pages are dropping off of the output tray Printing problemsAll the lights are flashing on the printer Document printed at an angle or is off-center Solution Print jobs using the photo tray do not printColors are not printing satisfactorily Solution Printout is rippled or curledPhoto did not print using the default print settings Blank page came out of the printer SolutionPrinter ejects the paper when preparing to print Print quality is poor SolutionPlugged a camera into the printer, but nothing happens Error messagesPhotos are not printing correctly Solution Resume Ink indicator Paper errorsError message Paper Jam CommentsError message Automatic paper sensor failed Error message The printer is out of paperError message Unsupported media size Error message Incorrect Ink Cartridges Ink cartridge errorsError message Replace Cartridges Soon Error message Ink Cartridges EmptyError message Original HP Ink Depleted Error message Ink Cartridges ProblemError message Non-HP Ink Cartridges Error message The carriage is stalled Memory card or camera errorsTo clear the print head assembly Error message Ink System FailureError message Cannot print photos Computer and connectivity printing errorsError message Camera selections Dpof file has error Error message Some camera-selected photos are not on cardChapter Placing a call HP SupportHP Support by phone Return to HP repair service North America only System requirements SpecificationsCategory Specifications Video file formats Category Specifications Appendix a HP product Duration of limited warranty HP WarrantyAppendix B Index USB