HP D6028-90004 manual Troubleshooting, Problems with Installation, Paging

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7 Troubleshooting

This chapter provides some guidelines for troubleshooting HP TopTools Remote Control card. Different sections highlight difficulties related to:

∙Installation problems

∙Paging concerns

∙Remote client issues

Problems with Installation

The HP TopTools Remote Control card does not respond.

Make sure that the HP TopTools Remote Control card is securely seated in a PCI slot.

Check the diagnostic LEDs located above the RS-232 port on the back panel of the card. If the green (heartbeat) light is not alternately flashing, something is wrong with the card. See Appendix F, "LED Codes," for more information.

Make sure the server’s system BIOS has been updated to the latest release (see Chapter 3 for details).

I can only view two sensors built into my server, but I know that there must be more.

If the function "Show all Sensors" lists PCI Efficiency and PCI Utilization only, check that the I2C cable connection between the HP TopTools Remote Control card and the server’s motherboard is installed and that both end connectors are securely engaged.

Paging

I generated a test page from the HP TopTools Remote Control Configuration page, but never received it.

Has a pager number and paging string been set up in HP TopTools Remote Control? Also check to see that the telephone cord is properly connected to the external modem. Verify that the correct cable is properly connected to the card.

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Contents HP TopTools Remote Control User Guide Page Contents Getting the Latest Recommended Modems List 105 Page Quick Start HP TopTools Remote Control PCI Card ConnectorsSet up the remote connection see for detailed instructions Chapter Admin Introducing HP TopTools Remote Control How HP TopTools Remote Control Works Package Contents Acronyms DocumentationWho Should Use This Guide HP TopTools Remote Control Features and FunctionsManagement and Security Diagnostics Minimum Server Requirements HP TopTools Remote Control System RequirementsLAN Connection Requirements Minimum Remote Client RequirementsDial-up PPP Connection Requirements Supported Web BrowsersHardware Installation and Configuration Verifying and Updating the Server’s System Bios Preparing the HP TopTools Remote Control CardMounting the Battery Pack Connecting the Battery Pack and Cables Locating the I2C/IPMB Connector Connecting the I2C Cable to the Remote Control CardConnecting the I2C Cable to the Server Installing the TopTools Remote Control Card in the ServerAC/DC Adapter for HP TopTools Remote Control card Connecting an Optional AC/DC AdapterPlugging in the Optional AC/DC Adapter Verifying Card InstallationSelf Test Power Up Sequence Remote Connection Options Setting Up the Remote ConnectionRunning the HP TopTools Remote Control Bios Setup Program Setting Up the Remote Connection LAN ConfigurationRemote Control card’s LAN IP address PPP ConfigurationFirmware Update Configuration Remote Boot ConfigurationPreparation for Firmware Update Setting Up a LAN ConnectionRemote Client Configuration LAN Setting Up to Use an External ModemX3&c0&d0 Remote Client Configuration PPP/Dial-Up NetworkingExample Configuring Dial-Up Networking in Windows NT 10. Define the Dial-Up Server Type 11. Define TCP/IP Settings 12. Configure Script Page Logging In to HP TopTools Remote Control HP TopTools Remote Control Web Interface Software Using the HP TopTools Remote Control Web Interface Chapter Page NT Console Redirection to a Remote Client Installing pcANYWHERE32 on the Server Installing pcANYWHERE32 Server SoftwareConsole Redirection Over a LAN \util\pca32\us\disk1\setup.exe Configuring pcANYWHERE32 Server SoftwareYou can configure the pcANYWHERE32 host to wait for both Installing pcANYWHERE32 on the Remote Client Configuring pcANYWHERE32 Remote Client Software Installing pcANYWHERE32 Remote Client SoftwarePcANYWHERE32 Remote Control Connection Items Modem Connection LAN ConnectionCustomizing Your Connection Items Using NT Graphics Console RedirectionFor a LAN connection For a Modem connectionChapter Problems with Installation TroubleshootingHP TopTools Remote Control card does not respond PagingNo Connection TAP No message go ahead Remote Client Some of my remote control functions appear to be disabled My power control functions appear to be disabledErase all existing user account information Forgot my password and can no longer log into the cardEvent Codes Description System PowerAppendix a Post Errors Disk Drives and Controllers SCSIFLT/ Smart Scsiflt Smart SCSIFLT/ Smart DAC Scsiflt Fcarray Physical device reports a hard error Informational Critical Non-recoverable Network Interface Controllers Notification Never Paged Severity Description Other APC/UPS Critical Informational Initialization String for PPP and Numeric Paging Recommended ModemsGetting the Latest Recommended Modems List Overview What Is TFTP? Installing and Using Tftp\ttrc\us\tftpserv.exe Updating HP TopTools Remote Control Firmware Tftp RequirementsStarting the Tftp Server \tftp\public\hp\fw\ttrc\us\ttrcrom.bin Using the HP TopTools Remote Control Remote Boot Feature \ttrc\us Creating a Floppy Boot ImageInitiating a Remote Boot Using a Floppy Boot Image Examples of Remote Boot Using a Floppy Boot Image Example 1 a remote server Bios update Copydisk a x\path\diagasst.dsk Command.com Autoexec.bat Aic7870.dsk Edit.com Page Description Technical SpecificationsFeature Description Safety Battery OperationShutting Down the Card to Conserve Battery Power ChargingLife Expectancy Battery InitializationBattery Disposal ReplacementPage As little white dashes on the circuit board LED CodesSuggested Actions Failure CodesAppendix F Page Keyboard Layouts Appendix G Software Product Limited Warranty Hardware Product Limited WarrantyRemovable Media HP Software License Agreement For Products Labeled Class B FCC Radio Frequency Emissions Statements101 For Products Labeled Class a LAN ConnectionManufacturer’s Name Canada Technical SupportOther Countries EuropeIndex Bios106 107 108