HP D6028-90004 manual TAP No message go ahead

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Chapter 7

Troubleshooting

20204 TAP: No message go ahead

Event code 20204 occurs when the Terminal Logon is not accepted. This indicates that:

1.Your terminal has required more information than HP TopTools Remote Control is configured to send.

2.Your paging service provider is not completely adhering to the alphanumeric paging protocols. If this appears to be the case, call HP Technical Support.

3.It is also possible that you are not dialing the correct modem access number. Check to see if the number you are dialing responds with typical modem handshaking protocols. If not, call your pager service provider and double-check to be sure you are dialing the correct modem access number (Terminal Number).

20205 TAP: Message not accepted

Event code 20205 occurs when a message is not accepted by the terminal.

1.Your message exceeds the length (number of characters per message) of the service provider’s limits. Make sure that your service provider supports a message length of 80 characters.

2.Your Pager ID number is invalid. If you use multiple service providers, make sure you have selected the correct service provider for the Pager ID or PIN number.

3.Your service is currently not accepting messages. Try to send your message later.

4.Call your service provider and ask them to send you a test message. This helps determine if the problem lies with your service provider, or if you are using an invalid Pager ID number.

I generated an e-mail test page using HP TopTools Remote Control and never received it.

Has an e-mail address and a valid IP address of an SMTP server been set up in the HP TopTools Remote Control? Check with your local network administrator.

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Contents HP TopTools Remote Control User Guide Page Contents Getting the Latest Recommended Modems List 105 Page Quick Start HP TopTools Remote Control PCI Card ConnectorsSet up the remote connection see for detailed instructions Chapter Admin Introducing HP TopTools Remote Control How HP TopTools Remote Control Works Package Contents Acronyms DocumentationWho Should Use This Guide HP TopTools Remote Control Features and FunctionsManagement and Security Diagnostics Minimum Server Requirements HP TopTools Remote Control System RequirementsLAN Connection Requirements Minimum Remote Client RequirementsDial-up PPP Connection Requirements Supported Web BrowsersHardware Installation and Configuration Mounting the Battery Pack Verifying and Updating the Server’s System BiosPreparing the HP TopTools Remote Control Card Connecting the Battery Pack and Cables Locating the I2C/IPMB Connector Connecting the I2C Cable to the Remote Control CardConnecting the I2C Cable to the Server Installing the TopTools Remote Control Card in the ServerAC/DC Adapter for HP TopTools Remote Control card Connecting an Optional AC/DC AdapterPlugging in the Optional AC/DC Adapter Verifying Card InstallationSelf Test Power Up Sequence Remote Connection Options Setting Up the Remote ConnectionRunning the HP TopTools Remote Control Bios Setup Program Setting Up the Remote Connection LAN ConfigurationRemote Control card’s LAN IP address PPP ConfigurationFirmware Update Configuration Remote Boot ConfigurationPreparation for Firmware Update Setting Up a LAN ConnectionRemote Client Configuration LAN Setting Up to Use an External ModemX3&c0&d0 Remote Client Configuration PPP/Dial-Up NetworkingExample Configuring Dial-Up Networking in Windows NT 10. Define the Dial-Up Server Type 11. Define TCP/IP Settings 12. Configure Script Page Logging In to HP TopTools Remote Control HP TopTools Remote Control Web Interface Software Using the HP TopTools Remote Control Web Interface Chapter Page NT Console Redirection to a Remote Client Console Redirection Over a LAN Installing pcANYWHERE32 on the ServerInstalling pcANYWHERE32 Server Software \util\pca32\us\disk1\setup.exe Configuring pcANYWHERE32 Server SoftwareYou can configure the pcANYWHERE32 host to wait for both Installing pcANYWHERE32 on the Remote Client Configuring pcANYWHERE32 Remote Client Software Installing pcANYWHERE32 Remote Client SoftwarePcANYWHERE32 Remote Control Connection Items Modem Connection LAN ConnectionFor a Modem connection Using NT Graphics Console RedirectionCustomizing Your Connection Items For a LAN connectionChapter Paging TroubleshootingProblems with Installation HP TopTools Remote Control card does not respondNo Connection TAP No message go ahead Remote Client Some of my remote control functions appear to be disabled My power control functions appear to be disabledErase all existing user account information Forgot my password and can no longer log into the cardEvent Codes Description System PowerAppendix a Post Errors Disk Drives and Controllers SCSIFLT/ Smart Scsiflt Smart SCSIFLT/ Smart DAC Scsiflt Fcarray Physical device reports a hard error Informational Critical Non-recoverable Network Interface Controllers Notification Never Paged Severity Description Other APC/UPS Critical Informational Initialization String for PPP and Numeric Paging Recommended ModemsGetting the Latest Recommended Modems List Overview What Is TFTP? Installing and Using Tftp\ttrc\us\tftpserv.exe Starting the Tftp Server Updating HP TopTools Remote Control FirmwareTftp Requirements \tftp\public\hp\fw\ttrc\us\ttrcrom.bin Using the HP TopTools Remote Control Remote Boot Feature \ttrc\us Creating a Floppy Boot ImageInitiating a Remote Boot Using a Floppy Boot Image Examples of Remote Boot Using a Floppy Boot Image Example 1 a remote server Bios update Copydisk a x\path\diagasst.dsk Command.com Autoexec.bat Aic7870.dsk Edit.com Page Description Technical SpecificationsFeature Description Charging Battery OperationSafety Shutting Down the Card to Conserve Battery PowerLife Expectancy Battery InitializationBattery Disposal ReplacementPage As little white dashes on the circuit board LED CodesSuggested Actions Failure CodesAppendix F Page Keyboard Layouts Appendix G Software Product Limited Warranty Hardware Product Limited WarrantyRemovable Media HP Software License Agreement For Products Labeled Class B FCC Radio Frequency Emissions Statements101 For Products Labeled Class a LAN ConnectionManufacturer’s Name Canada Technical SupportOther Countries EuropeIndex Bios106 107 108