HP D3604-90004 manual Troubleshooting Procedures

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4 Troubleshooting

If you are having problems installing or configuring the storage system, there are a number of tools and procedures available to help you resolve the problem. If you need assistance from HP, the “Service and Support” chapter of this manual contains information on service and support.

WARNING Whenever opening the door, disconnect the power cords to avoid exposure to high energy levels, which may cause burns when parts are short-circuited by metal objects such as tools or jewelry.

Troubleshooting Procedures

The following are recommended troubleshooting procedures to help you find the problem when your storage system does not work properly. If you need assistance, contact your reseller first.

When the host system starts, the SCSI BIOS displays a banner and copyright notice. The BIOS checks for valid devices on the SCSI bus and reports which devices are found. If you have installed and configured the SCSI devices correctly, a list displays confirming all the SCSI devices installed in the system.

Begin troubleshooting by isolating the problem. Simplify the configuration to the minimum required to function and reinstall the items (drives, modules, etc.) one at a time, each time checking the system for errors. The suggestions in this section will assist you in diagnosing the problem.

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Contents HP NetServer Storage System/6 User Guide Audience Assumptions Contents Contents Regulatory Information Page Introduction Introduction Basic InstallationUnpacking the NetServer Storage System/6 Contents of the NetServer Storage System/6 PackageFront View of the Storage System Identifying Parts of the NetServer Storage System/6Nglish Scsi Power Supply Reset Reset SwitchGeneral Operating Instructions Self-TestContinuous Operation Power CyclingPlacement Temperature ControlHot-Swap Disk Module Care and Relocation Using an Uninterruptible Power SupplySpin Up Cabling Storage Devices and Setting Scsi Addresses Opening the Door Removing the Bezel and Opening the Door Storage System Switch Location Setting Scsi AddressesSettings Switch FunctionsExternal Cabling Cabling ConfigurationsUpper Cage Lower CageSystem or Meter Cable Accessory Scsi Port Number Meter Cable Number Storage System Layout Cabling Diagram LabelPart Description NumberC11 Default Cabling Configuration Non-DuplexC20 C14Duplex Configuration Duplex ConfigurationC11 C14 Alternate Non-Duplex ConfigurationAlternate Duplex Configuration Alternate Duplex ConfigurationPage Installing Hot-Swap Storage Devices Installing Hardware AccessoriesUnpacking a Hot-Swap Disk Module Installing Hardware Accessories Installing a New Hot-Swap Disk ModuleRemoving a Hot-Swap Disk Module Installing the Hot-Swap Disk ModuleRemoving the Hot-Swap Disk Module Installing a Scsi Device in a Scsi Device Shelf Installing Hardware Accessories Troubleshooting Procedures TroubleshootingTroubleshooting If The System Will Not Power OnIf the LED Readout Shows a Line Fault LF If the LED Readout Shows a Fan Fault FFIf the LED Readout Shows a Power Supply Fault PF If the Scsi Devices Fail to Spin UpIf the Host Cannot Communicate With the Storage System If the Hot-Swap Disk Power LEDs are Flashing Troubleshooting Tools Error MessagesNglish Page Service Service and SupportSystem Design, Integration and Support Service and Support Information and Support When You Need ItHP NetServer Information Assistant CompuServe Discussion Forum and Library HP Support Assistant CD-ROMBulletin Board System World Wide Web and Internet FTPAutomated Fax Telephone Support HP NetServer Support NewsObtaining HP Repair and Telephone Support Ordering System Documentation Ordering HP Cables, Drive Trays and ManualsNorth America and Asia Ordering HP Cables, Drive Trays and Technical PublicationsJoining CompuServe Contacting HP Regional HeadquartersCompuServe CompuServe Europe Page NetServer Storage System/6 On-Site Limited Warranty Warranty and Software LicenseThree Year On-Site Limited Hardware Warranty Limitation of WarrantyObtaining Warranty Service Warranty and Software LicenseLimitation of Liability and Remedies Nglish Customer Responsibilities Obtaining Return Warranty Service Software Product Limited WarrantyNinety-Day Limited Software Warranty Removable Media if suppliedWarranty and Software License Notice of Warranty Claims Weight and Dimensions SpecificationsPower Supply Specifications EnvironmentPage Class B Product Statement Regulatory InformationRegulatory Information Country NoticesDeclaration of Conformity Regulatory Information Póliza de Garantía Mexico Hardware Warranty StatementNotas Index BiosIndex Nglish