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4 Troubleshooting

disk mounted inside your HP NetServer cabinet in a plastic pouch. If you do not have a copy of this utility or would like to obtain the latest copy, see the “Service and Support” chapter of this manual.

àPrint or View Configuration: Allows you to print or view the current system configuration, including details of which cards are detected in the system and what resources are allocated to the cards.

àCreate ECU Diskette: Creates a copy of the EISA Configuration Utility (ECU), CFG and OVL files on a diskette.

àCreate BIOS Update Diskette: Creates a diskette you can use to update your system BIOS when the flash BIOS ROM has been corrupted and you are unable to boot the HP NetServer Navigator CD-ROM.

àError Message Utility: Lets you view descriptions of errors that occur during the host Power-on Self Test (POST) and tells how to handle the errors.

àEvent Log Report Utility: Describes server management events and lets you review a list of errors and other system events.

∙BIOS Update Utility: Allows you to update system BIOS so that you can flash to any BIOS version available on the HP NetServer Navigator CD- ROM.

∙HP JetSet Utility: If you are using an HP DAC card, the JetSet utility is used to both configure and troubleshoot SCSI systems connected through this interface.

∙HP NetServer Saver: If your system comes with a NetServer Save Test Disk, it is mounted in a pouch on the inside of your HP NetServer. Follow the instructions on the disk to run NetServer Saver.

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Contents HP NetServer Storage System/6 User Guide Audience Assumptions Contents Contents Regulatory Information Page Introduction Introduction Basic InstallationUnpacking the NetServer Storage System/6 Contents of the NetServer Storage System/6 PackageFront View of the Storage System Identifying Parts of the NetServer Storage System/6Nglish Scsi Self-Test Reset SwitchPower Supply Reset General Operating InstructionsContinuous Operation Power CyclingPlacement Temperature ControlHot-Swap Disk Module Care and Relocation Using an Uninterruptible Power SupplySpin Up Cabling Storage Devices and Setting Scsi Addresses Opening the Door Removing the Bezel and Opening the Door Storage System Switch Location Setting Scsi AddressesSettings Switch FunctionsLower Cage Cabling ConfigurationsExternal Cabling Upper CageSystem or Meter Cable Accessory Scsi Port Number Meter Cable Number Description Number Cabling Diagram LabelStorage System Layout PartC14 Default Cabling Configuration Non-DuplexC11 C20Duplex Configuration Duplex ConfigurationC11 C14 Alternate Non-Duplex ConfigurationAlternate Duplex Configuration Alternate Duplex ConfigurationPage Installing Hot-Swap Storage Devices Installing Hardware AccessoriesUnpacking a Hot-Swap Disk Module Installing Hardware Accessories Installing a New Hot-Swap Disk ModuleRemoving a Hot-Swap Disk Module Installing the Hot-Swap Disk ModuleRemoving the Hot-Swap Disk Module Installing a Scsi Device in a Scsi Device Shelf Installing Hardware Accessories Troubleshooting Procedures TroubleshootingTroubleshooting If The System Will Not Power OnIf the Scsi Devices Fail to Spin Up If the LED Readout Shows a Fan Fault FFIf the LED Readout Shows a Line Fault LF If the LED Readout Shows a Power Supply Fault PFIf the Host Cannot Communicate With the Storage System If the Hot-Swap Disk Power LEDs are Flashing Troubleshooting Tools Error MessagesNglish Page Service Service and SupportSystem Design, Integration and Support Service and Support Information and Support When You Need ItHP NetServer Information Assistant CompuServe Discussion Forum and Library HP Support Assistant CD-ROMBulletin Board System World Wide Web and Internet FTPAutomated Fax Telephone Support HP NetServer Support NewsObtaining HP Repair and Telephone Support Ordering System Documentation Ordering HP Cables, Drive Trays and ManualsNorth America and Asia Ordering HP Cables, Drive Trays and Technical PublicationsJoining CompuServe Contacting HP Regional HeadquartersCompuServe CompuServe Europe Page Limitation of Warranty Warranty and Software LicenseNetServer Storage System/6 On-Site Limited Warranty Three Year On-Site Limited Hardware WarrantyObtaining Warranty Service Warranty and Software LicenseLimitation of Liability and Remedies Nglish Customer Responsibilities Removable Media if supplied Software Product Limited WarrantyObtaining Return Warranty Service Ninety-Day Limited Software WarrantyWarranty and Software License Notice of Warranty Claims Environment SpecificationsWeight and Dimensions Power Supply SpecificationsPage Class B Product Statement Regulatory InformationRegulatory Information Country NoticesDeclaration of Conformity Regulatory Information Póliza de Garantía Mexico Hardware Warranty StatementNotas Index BiosIndex Nglish