HP D3604-90004 manual HP Support Assistant CD-ROM, CompuServe Discussion Forum and Library

Page 48

5 Service and Support

HP Support Assistant CD-ROM

The HP Support Assistant is a traditional CD-ROM that includes technical and product information documents on HP Vectra Personal Computers, HP networking Products, HP LaserJet printers, and accessory products—in addition to the HP NetServer information that underlies the HP NetServer Information Assistant.

For subscription information on the HP Support Assistant, obtain ordering instructions from the library of the HPSYS forum on CompuServe, via HP’s World Wide Web home page, or from HP’s automated fax system. Each of these services is described elsewhere in this chapter.

CompuServe Discussion Forum and Library

CompuServe, the worldwide electronic information utility, provides support, technical data, and updated software drivers for the products of some 900 hardware and software manufacturers, including Hewlett-Packard.

With a CompuServe account you post your question publicly in a managed, focused forum dedicated to one manufacturer or topic. People who regularly visit that forum read your question and reply within a day or two. If the topic is complex or controversial, an electronic discussion starts among several people— providing you with a group consensus.

HP products are covered on CompuServe in forums operated by independent consultants. The NetServer section of the HPSYS forum is visited regularly by HP employees and a group of knowledgeable and friendly NetServer users. Libraries are maintained of newsletters, technical articles, drivers, and other software modules. Enter “GO HPSYS” to reach the HP Systems Forum.

There are CompuServe forums covering most hardware and software manufacturers. In addition to the HPSYS forum, some other forums of interest to HP NetServer owners include those for: Banyan® , IBM® OS/2, Intel,

HP Peripherals, Lotus® , Microsoft Windows NT® , Novell® , Oracle® , SCO, and Sybase® .

See “Joining CompuServe” at the end of this chapter to open a CompuServe account (with a free introductory membership and free usage credit).

42

Image 48

Contents HP NetServer Storage System/6 User Guide Audience Assumptions Contents Contents Regulatory Information Page Introduction Basic Installation IntroductionContents of the NetServer Storage System/6 Package Unpacking the NetServer Storage System/6Identifying Parts of the NetServer Storage System/6 Front View of the Storage SystemNglish Scsi Reset Switch Power Supply ResetGeneral Operating Instructions Self-TestPower Cycling Continuous OperationTemperature Control PlacementUsing an Uninterruptible Power Supply Hot-Swap Disk Module Care and RelocationSpin Up Cabling Storage Devices and Setting Scsi Addresses Opening the Door Removing the Bezel and Opening the Door Setting Scsi Addresses Storage System Switch LocationSwitch Functions SettingsCabling Configurations External CablingUpper Cage Lower CageSystem or Meter Cable Accessory Scsi Port Number Meter Cable Number Cabling Diagram Label Storage System LayoutPart Description NumberDefault Cabling Configuration Non-Duplex C11C20 C14Duplex Configuration Duplex ConfigurationAlternate Non-Duplex Configuration C11 C14Alternate Duplex Configuration Alternate Duplex ConfigurationPage Installing Hardware Accessories Installing Hot-Swap Storage DevicesUnpacking a Hot-Swap Disk Module Installing a New Hot-Swap Disk Module Installing Hardware AccessoriesInstalling the Hot-Swap Disk Module Removing a Hot-Swap Disk ModuleRemoving the Hot-Swap Disk Module Installing a Scsi Device in a Scsi Device Shelf Installing Hardware Accessories Troubleshooting Troubleshooting ProceduresIf The System Will Not Power On TroubleshootingIf the LED Readout Shows a Fan Fault FF If the LED Readout Shows a Line Fault LFIf the LED Readout Shows a Power Supply Fault PF If the Scsi Devices Fail to Spin UpIf the Host Cannot Communicate With the Storage System If the Hot-Swap Disk Power LEDs are Flashing Error Messages Troubleshooting ToolsNglish Page Service and Support ServiceSystem Design, Integration and Support Information and Support When You Need It Service and SupportHP NetServer Information Assistant HP Support Assistant CD-ROM CompuServe Discussion Forum and LibraryWorld Wide Web and Internet FTP Bulletin Board SystemAutomated Fax HP NetServer Support News Telephone SupportObtaining HP Repair and Telephone Support Ordering HP Cables, Drive Trays and Manuals Ordering System DocumentationOrdering HP Cables, Drive Trays and Technical Publications North America and AsiaContacting HP Regional Headquarters Joining CompuServeCompuServe CompuServe Europe Page Warranty and Software License NetServer Storage System/6 On-Site Limited WarrantyThree Year On-Site Limited Hardware Warranty Limitation of WarrantyWarranty and Software License Obtaining Warranty ServiceLimitation of Liability and Remedies Nglish Customer Responsibilities Software Product Limited Warranty Obtaining Return Warranty ServiceNinety-Day Limited Software Warranty Removable Media if suppliedWarranty and Software License Notice of Warranty Claims Specifications Weight and DimensionsPower Supply Specifications EnvironmentPage Regulatory Information Class B Product StatementCountry Notices Regulatory InformationDeclaration of Conformity Regulatory Information Mexico Hardware Warranty Statement Póliza de GarantíaNotas Bios IndexIndex Nglish