HP J6480, J6413, J4680c, J4660, J4580, J4540, J4550 manual Solve fax problems

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Solve fax problems

If you ran a fax test and the test failed, see the test report for possible solutions. For more detailed information, see the electronic user guide available on the computer after installing the software.

The HP Officejet/Officejet Pro device is having problems sending and receiving faxes

Make sure you use the phone cord that came with the HP Officejet/Officejet Pro device.

Other equipment that uses the same phone line as the HP Officejet/Officejet Pro device might be in use. Make sure extension phones (phones on the same phone line, but not connected to the HP Officejet/Officejet Pro device) or other equipment is not in use or off the hook. For example, you cannot use the HP Officejet/Officejet Pro device for faxing if an extension phone is off the hook or if you are using a computer dial-up modem to send e-mail or access the Internet.

If you are using a phone splitter, the splitter could cause faxing problems. Try connecting the HP Officejet/Officejet Pro device directly to the telephone wall jack.

Make sure that one end of the phone cord is connected to the telephone wall jack, while the other end to port labeled “1-LINE” on the back of the HP Officejet/Officejet Pro device.

Try connecting a working phone directly to the telephone wall jack and check for a dial tone — if you do not hear a dial tone, please contact your telephone company to check the line.

Make sure you connect the HP Officejet/Officejet Pro device to an analog phone line, or you cannot send or receive faxes. To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do not hear a normal-sounding dial tone, it might be a phone line set up for digital phones. Connect the HP Officejet/Officejet Pro device to an analog phone line and try sending or receiving a fax.

The phone line connection might be noisy. Phone lines with poor sound quality (noise) can cause

faxing problems. Check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If you hear noise, turn Error Correction Mode (ECM) off and try faxing again.

If you are using a digital subscriber line (DSL) service, make sure that you have a DSL filter connected. Without the filter, you cannot fax successfully.

If you are using either a private branch exchange (PBX) or an integrated services digital network (ISDN) converter/terminal adapter, make sure the HP Officejet/Officejet Pro device is connected to the correct port and the terminal adapter is set to the correct switch type for your country/ region.

You are using a Fax over IP service. Try to use a slower connection speed. If this does not work, contact your Fax over IP service’s support department.

8 Solve fax problems

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Contents HP Officejet/HP Officejet Pro Page Parallel-type phone systems Set up the faxSet up the fax Determine the type of phone line dedicated or shared Serial-type phone systemsShared phone line Manage and configure fax settingsDedicated phone line Test fax setup Set up speed-dial entries optionalTo test fax setup To set up speed-dial entriesSet up Fax to PC Windows only Set up Fax to PC Windows onlyTo set up Fax to PC Solve fax problems Problem HP Officejet/Officejet ProFor fax calls, you can only receive faxes manually Faxes automaticallyPage Hewlett-Packard limited warranty statement Hewlett-Packard limited warranty statementSystèmes téléphoniques parallèles Configuration du télécopieurConfiguration du télécopieur Systèmes téléphoniques série Ligne téléphonique dédiée Ligne téléphonique partagéePour tester la configuration du télécopieur Etape 4 Test de la configuration du télécopieurConfiguration d’entrées de numérotation rapide facultatif Pour définir des entrées de numérotation rapide Configuration de Télécopie vers PC Windows seulementPour configurer Télécopie vers PC Résolution des problèmes de télécopie Résolution des problèmes de télécopie18 Résolution des problèmes de télécopie Apparaisse à l’écranQue le combiné est Décroché Des télécopies » en ’appareil périphériqueMurale Le cordon téléphoniqueHP Officejet/Officejet Déclaration de garantie limitée Hewlett-Packard 20 Déclaration de garantie limitée Hewlett-PackardConfigurar el fax Configurar el faxSistemas telefónicos en serie Línea telefónica compartida Paso 3 Administre y configure el faxLínea telefónica dedicada Paso 4 Prueba de la configuración de fax Configuración de entradas de marcación rápida opcionalProbar la configuración de fax Para configurar entradas de marcación rápidaConfigurar Fax a PC sólo Windows Configurar Fax a PC sólo WindowsPara configurar Fax a PC Resolver problemas de fax Officejet Pro no puede enviar El contestador automáticoDe pared HP Officejet/Officejet Pro noDe Dispositivo HP Officejet/Officejet Pro Declaración de garantía limitada de Hewlett-Packard Declaración de garantía limitada de Hewlett-PackardSistema telefônico paralelo Configuração do faxConfiguração do fax Sistemas telefônicos seriais Linha telefônica dedicada Linha telefônica compartilhadaEtapa 3 Gerenciar e definir configurações de fax Etapa 4 Testar configuração do faxConfigurar entradas de discagem rápida opcional Para testar a configuração do faxPara configurar Fax para PC Configuração de Fax para PC apenas no WindowsPara configurar entradas de discagem rápida Enviar e receber fax novamente Solucionar problemas de faxSolucionar problemas de fax Telefone fora do gancho Português Page EN Safety Information CB053-90003* *CB053-90003
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J4540, J6413, J4680c, J6480, J4580 specifications

The HP J4580 and J4500 series printers are versatile all-in-one devices that cater to both home and small office environments. Designed to deliver high-quality printing, scanning, copying, and faxing capabilities, these models combine functionality with ease of use.

The HP J4580 model stands out with its compact design, making it an ideal choice for users with limited space. One of its main features is the ability to print in color and black-and-white at speeds up to 28 pages per minute (ppm). Additionally, the J4580 boasts a maximum print resolution of 4800 x 1200 optimized dpi, ensuring that both text and images look sharp and vibrant.

The J4500 model, while similar in design, introduces enhanced features suitable for slightly larger workloads. It offers a slightly higher performance, handling printing tasks with even greater efficiency. The J4500 can also print at impressive speeds, providing users with fast output without sacrificing quality.

Both models come equipped with advanced scanner technology, featuring a flatbed scanner that allows for high-resolution scanning to digital formats. The J4580 and J4500 are capable of scanning documents up to 1200 dpi, making it easy to capture intricate details from photos and pages. Moreover, users can copy documents quickly with a one-touch button that simplifies the copying process.

One of the standout characteristics is the built-in fax functionality. The fax modem included in both models can transmit documents at speeds of up to 33.6 kbps, ensuring that important information is sent swiftly. Additionally, they feature a 50-sheet automatic document feeder (ADF) for quicker faxing and scanning of multi-page documents.

Connectivity options are also essential for modern office needs, and both the J4580 and J4500 support USB and Ethernet connections, allowing users to print and share documents seamlessly over a network. Furthermore, wireless connectivity options enable quick access from mobile devices.

Overall, the HP J4580 and J4500 series printers provide comprehensive solutions for daily printing, scanning, copying, and faxing tasks. With their combination of speed, quality, and multifunction capabilities, these all-in-one printers are reliable assets for enhancing productivity in any workspace.
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