HP 4255, 4215v Telephone wall jack, Plugging in a phone and checking for a dial tone, DSL line on

Page 157

 

troubleshooting information

 

 

problem

possible cause and solution

 

 

I have difficulties

• Make sure you have correctly connected the HP Officejet to the

when sending faxes

telephone wall jack, and correctly connected any additional

and when receiving

equipment and services that share the phone line with your

faxes

HP Officejet.

(continued)

• Using a telephone line splitter can cause faxing problems. (A

 

splitter is two-cord connector that plugs into a wall jack.) Try

 

removing the splitter and connecting the HP Officejet directly to the

 

telephone wall jack.

 

• Check that the telephone wall jack has a working telephone line by

 

plugging in a phone and checking for a dial tone.

 

• Telephone lines with poor sound quality (noise) can cause faxing

 

problems. Check the sound quality of the telephone line by

 

plugging a phone into the wall jack and listening for static or other

 

noise. If you hear noise, turn off the Error Correction Mode (ECM)

 

feature on your HP Officejet and try faxing again. For information,

 

see use error correction mode on page 65. Also contact your

 

phone company to report the noise problem on your line.

 

• Other equipment using the same telephone line as the HP Officejet

 

might be in use. For example, you cannot use your HP Officejet for

 

faxing if an extension phone is off-hook, or if you are using your PC

 

modem to e-mail or access the Internet.

 

• If you are using a digital subscriber line (DSL), make sure that you

 

have a DSL filter connected or you will not be able to fax

 

successfully. Obtain a DSL filter from your DSL provider. The DSL

 

filter removes the digital signal that blocks your HP Officejet from

 

communicating properly with the telephone line.

 

For information on how to connect the DSL filter, see faxing from a

 

DSL line on page 131.

 

• Check for error messages on the front panel display of your

 

HP Officejet. Until a product error condition is resolved, you will not

 

be able to send or receive faxes. For information on resolving error

 

conditions, see the hp officejet 4200 series troubleshooting section

 

in the onscreen hp image zone help that came with your software.

 

• If you are using either a PBX or an ISDN converter, make sure the

 

HP Officejet is connected to the port that is designated for fax and

 

phone use.

 

Note that some ISDN systems allow you to configure the ports for

 

specific phone equipment—for example, you might have assigned

 

one for telephone and Group 3 fax and another for multiple

 

purposes. If you continue to have problems when connected to the

 

fax/phone port, try using the port designated for multiple purposes

 

(might be labeled “multi-combi” or something similar).

troubleshooting

user guide

147

Page 156 Page 158
Image 157
Page 156 Page 158
Contents Hp officejet 4200 series All-in-one User guide Page Hp officejet 4200 series All-in-one Information herein is subject to change without notice Safety informationContents Use the scan features Order supplies Hp officejet 4200 series support Troubleshooting information 137 Contents Help Description Get helpHelp Description Hp officejet overview Tip You can do more with your HP Officejet by usingHp director software to do more with your hp officejet on This section contains the following topicsHp officejet at a glance Feature PurposeFront panel overview Rear cleanout doorLine port USB portPurpose FeatureFeature Menu overview Select the Officejet 4200 Series Open the hp director for Windows usersOpen the hp director for Macintosh users Open the hp director using Macintosh OSFeature purpose Open the hp photo and imaging director using Macintosh OS Feature purpose Hp officejet overview Open and close the hp officejet Load paper and load originalsOpen and close the paper tray Lift the document feeder tray Open the paper tray door Unfold the paper trayRecommended papers Papers for printing and copyingRecommended papers on Papers to avoid on Paper typesPapers to avoid Size group Specific sizePaper sizes for printing Following are the paper sizes available for printingLoad full-size papers Load paperLoad 4 by 6 inch 10 by 15 cm photo paper with tear off tabs Load envelopesLoad originals & paper Load other types of paper in the paper tray Load postcards, index, or Hagaki cardsPaper Tips Paper Front panel setting Paper type settings for copyingSet the paper type Paper size setting for receiving a fax Paper size setting for copyingSet the paper size Set the paper type for copyingLoad originals Avoid jamsLoad originals & paper Use the copy features from the front panel Use the copy featuresOverview Press Copy repeatedly to scroll through the menu optionsIncrease copy speed or quality Change default copy settingsPress Start Black Copy a two-page black-and-white documentCopy a photo onto a full-size Make multiple copies of the same originalPress Start Color Press Photo Fit toCopy a washed-out original Copy a legal-size document onto letter paperPress ! to make the image more vivid Copy a document that has been faxed several timesPress Start Color or Start Black Enhancements Text Photo Mixed NoneStop copying Enhance light areas of your copyScan an original on Use the scan featuresStop scanning on Scan an original To stop scanning, press Cancel on the front panelStop scanning Use the fax features Send a fax Enable fax confirmationSend a color original or photo fax Send a basic faxSend a fax using speed dials Schedule a fax Send a fax using redialPress Redial/Pause Last number dialed appears in the displaySend a fax from memory Cancel a scheduled faxTo send a fax using monitor dialing from the front panel Send a fax using monitor dialingSend a fax manually from a telephone To send a fax manually from a connected phoneTo change the answer mode from the front panel Set the answer modeThis mode only Setting. See set the number of rings beforeDistinctive ringing service Fax Default setting if you have anAnswering machine Incoming callsSet the number of rings before answering Receive a faxReceive a fax manually from the front panel Receive a fax manually from a phonePoll to receive a fax Make phone calls using the handset Answer incoming calls using the handsetUse the attached handset hp officejet 4250 series only Send faxes using the handset Receive faxes using the handsetAdjust the handset volume Set the fax headerEnter a phone number Enter textCharacter Print reports Available description symbolsGenerate reports automatically Generate reports manually Update speed-dial entries on Set up speed dialingDelete speed-dial entries on Add group speed-dial entries Create individual speed-dial entriesDelete speed-dial entries Update speed-dial entriesChange the fax resolution Change fax resolution and lighter/darker settings∀ or ! to scroll to the setting you want and press OK again Set new defaults Change lighter/darker settingHP Officejet uses the new default setting to send your fax Set the date and time Set fax optionsSet the paper size for received faxes Adjust the ring volumeSet tone or pulse dialing Edit or cancel fax forwarding Adjust the phone line monitor volumeForward faxes to another number Redial a busy or unanswered number automatically Change the answer ring pattern distinctive ringingPress ! to select Redial or No Redial Press OK Set automatic reduction for incoming faxesFax speed setting Use error correction modeSet the fax speed Block junk fax numbers Use caller IDTo add junk fax numbers Set backup fax receptionTo delete junk fax numbers Stop faxing Reprint the faxes in memorySet the country and language Fax Fax Print Set printing options Make changes to the print settings, and click OKMacintosh users Windows usersAttributes panel To change the print settings for the current print jobApplication attributes panel Summary panelOutput options panel OS Paper type/quality panel Stop a print jobOrder media Order suppliesOrder print cartridges Order other suppliesCountry/region Number for ordering Maintain your hp officejet Clean the glassClean the white strip Work with print cartridges Clean the exteriorCheck the ink levels Windows usersPrint a self-test report Press SetupMacintosh users Maintain your hp officejet Replace the print cartridges Handle the print cartridgesPrint carriage moves into view Maintain your hp officejet Maintain your hp officejet Use the print cartridge protector Use a photo print cartridgeTo align the print cartridges from the front panel Align the print cartridgesTo align the print cartridges from the hp director Clean the print cartridge contacts Clean the print cartridgesReplace the telephone cord Factory default settings are restored Restore factory defaultsSet the scroll speed Set the language and country/region Set the prompt delay timeSelf-maintenance sounds Get support and other information from the Internet Hp officejet 4200 series supportHp customer support Call elsewhere in the world Call in North America during warrantyHp officejet 4200 series support Prepare your hp officejet for shipment Call in Australia post-warrantyHp officejet support Hp officejet support Duration of limited warranty Warranty informationWarranty service Warranty upgradesHewlett-packard limited global warranty statement Returning your hp officejet for serviceExtent of limited warranty Limitations of liability Limitations of warrantyLocal law 102 Technical information Paper specificationsPaper-tray capacities Paper sizes Automatic document feeder paper capacityScan specifications Fax specificationsPrint margin specifications Power specifications Physical specificationsEnvironmental specifications Environmental product stewardship programEnergy consumption Material safety data sheetsPaper use PlasticsHp inkjet supplies recycling program Recycling programRegulatory model identification number Regulatory notices110 FCC statement111 Declaration of conformity European Union Geräuschemission113 EMC Declaration of conformity115 116 Fax setup Faxing from a DSL line Faxing with a PBX phone system or an Isdn line How to tell if the following instructions apply to youSingapore Spain Taiwan Thailand How to choose the right fax setup for your officeVenezuela VietnamYes, I have a voice mail service Select your fax setup case from this tableModem Voice calls and PC modemVoice calls, PC modem, and answering machine Voice mailHow your hp officejet will answer fax calls Case a separate fax line no voice calls received124 Case C shared voice/fax line How to answer fax calls automaticallyHp officejet 4210 series with no handset Set Rings to Answer toHp officejet 4250 series with handset How to answer fax calls manuallyHow your hp officejet will answer fax calls 127 Case E shared voice/fax line with PC modem 129 Case F shared voice/fax line with answering machine 131 132 Case H shared voice/fax line with voice mail How to answer fax calls manuallyCase I shared voice/fax line with PC modem and voice mail 135 136 Installation troubleshooting Troubleshooting informationSoftware and hardware installation troubleshooting To check the installation on a PC, verify the following Problem Possible cause and solutionSoftware installation troubleshooting DriveIcons are missing in the HP Director on Hp image zone, the software has been properly installed To uninstall from a Windows computerSome of the icons Then Fax Setup Wizard To uninstall from a Macintosh computerDouble-click the ApplicationsHP All-in-One Software folder Start menuDevice Hardware installation troubleshootingPrint cartridges on See print a self-test report on My USB cable is not Additional installation troubleshooting helpComputer You can also find more information on the HP website atTwo types of cords shown below Fax setup troubleshootingSee use error correction mode on page 65. Also contact your Problems. Check the sound quality of the telephone line byPhone company to report the noise problem on your line Modem to e-mail or access the InternetManually from a phone on Changing this setting, see change the answer ring patternDistinctive ringing on From a telephone on Fax using monitor dialing on page 43 or send a fax manuallyInformation, see create individual speed-dial entries on Operational troubleshooting Numerics Index124 148125 134112 139111 141133 Page Q5600-90113
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4215xi, 4215, 4215v, 4255 specifications

The HP 4255, 4215, and 4215xi are part of Hewlett-Packard's renowned line of multifunction printers (MFP) that cater to a variety of business needs. Designed for productivity, these models combine printing, scanning, copying, and faxing functions, making them ideal for small to medium-sized offices.

The HP 4255 is known for its high-speed printing capabilities, reaching up to 50 pages per minute, making it suitable for environments with high print volumes. This model features automatic duplex printing, which allows users to print on both sides of the paper, saving both time and resources. With a monthly duty cycle of up to 150,000 pages, it is built to handle heavy workloads. The 4255 includes a large input tray that can accommodate up to 4,700 sheets, reducing the frequency of paper reloading.

On the other hand, the HP 4215 and 4215xi offer similar functionalities but cater to a somewhat different market segment. The 4215 series provides solid performance with print speeds of up to 35 pages per minute. While it is slightly slower than the 4255, it still delivers excellent quality prints with a maximum resolution of 1200 x 1200 dpi. The 4215xi adds enhanced features such as an intuitive color touchscreen display, which simplifies navigation and operation for users of all skill levels.

These printers utilize HP’s innovative Print Contract Technology, which optimizes print quality and device efficiency. Their Smart Duplexing feature further enhances paper savings by automatically detecting when double-sided printing is more efficient. The devices are designed with a user-friendly interface, enabling quick access to all functions.

Connectivity options are abundant across these models, including USB, Ethernet, and wireless capabilities. This ensures that users can print directly from their computers, tablets, or smartphones, promoting a seamless workflow.

In terms of energy efficiency, all three models are ENERGY STAR certified. They incorporate features that minimize power consumption during idle periods and utilize HP's Instant-on Technology, which allows for fast warm-up times, saving both energy and time.

In conclusion, the HP 4255, 4215, and 4215xi printers exemplify reliability and efficiency in the MFP market. Their advanced features, high-speed printing capabilities, and exceptional multifunctionality make them valuable assets for any business looking to enhance productivity and streamline printing operations.
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