HP 4255, 4215v, 4215xi manual Troubleshooting information 137

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hp officejet 4210 series (with no handset). . . . . . . . . . . . . . . . . . 129 hp officejet 4250 series (with handset) . . . . . . . . . . . . . . . . . . . . 129 case F: shared voice/fax line with answering machine . . . . . . . . . . . 130 how your hp officejet will answer fax calls . . . . . . . . . . . . . . . . . 130 case G: shared voice/fax line with PC modem and answering machine131 how your hp officejet will answer fax calls . . . . . . . . . . . . . . . . . 132 case H: shared voice/fax line with voice mail . . . . . . . . . . . . . . . . . 133 how to answer fax calls manually . . . . . . . . . . . . . . . . . . . . . . . 133 case I: shared voice/fax line with PC modem and voice mail. . . . . . . 134 how to answer fax calls manually . . . . . . . . . . . . . . . . . . . . . . . 135

13 troubleshooting information

137

installation troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137 software and hardware installation troubleshooting . . . . . . . . . . . 137 fax setup troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146 operational troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

user guide

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Contents Hp officejet 4200 series All-in-one User guide Page Hp officejet 4200 series All-in-one Information herein is subject to change without notice Safety informationContents Use the scan features Order supplies Hp officejet 4200 series support Troubleshooting information 137 Contents Help Description Get helpHelp Description Hp officejet overview Tip You can do more with your HP Officejet by usingHp director software to do more with your hp officejet on This section contains the following topicsHp officejet at a glance Feature PurposeFront panel overview Rear cleanout doorLine port USB portPurpose FeatureFeature Menu overview Select the Officejet 4200 Series Open the hp director for Windows usersOpen the hp director for Macintosh users Open the hp director using Macintosh OSFeature purpose Open the hp photo and imaging director using Macintosh OS Feature purpose Hp officejet overview Load paper and load originals Open and close the hp officejetOpen and close the paper tray Lift the document feeder tray Open the paper tray door Unfold the paper trayRecommended papers Papers for printing and copyingRecommended papers on Papers to avoid on Paper typesPapers to avoid Size group Specific sizePaper sizes for printing Following are the paper sizes available for printingLoad full-size papers Load paperLoad 4 by 6 inch 10 by 15 cm photo paper with tear off tabs Load envelopesLoad originals & paper Load postcards, index, or Hagaki cards Load other types of paper in the paper trayPaper Tips Paper type settings for copying Paper Front panel settingSet the paper type Paper size setting for receiving a fax Paper size setting for copyingSet the paper size Set the paper type for copyingLoad originals Avoid jamsLoad originals & paper Use the copy features from the front panel Use the copy featuresOverview Press Copy repeatedly to scroll through the menu optionsIncrease copy speed or quality Change default copy settingsPress Start Black Copy a two-page black-and-white documentCopy a photo onto a full-size Make multiple copies of the same originalPress Start Color Press Photo Fit toCopy a washed-out original Copy a legal-size document onto letter paperPress ! to make the image more vivid Copy a document that has been faxed several timesPress Start Color or Start Black Enhancements Text Photo Mixed NoneStop copying Enhance light areas of your copyUse the scan features Scan an original onStop scanning on To stop scanning, press Cancel on the front panel Scan an originalStop scanning Use the fax features Send a fax Enable fax confirmationSend a color original or photo fax Send a basic faxSend a fax using speed dials Schedule a fax Send a fax using redialPress Redial/Pause Last number dialed appears in the displaySend a fax from memory Cancel a scheduled faxTo send a fax using monitor dialing from the front panel Send a fax using monitor dialingSend a fax manually from a telephone To send a fax manually from a connected phoneTo change the answer mode from the front panel Set the answer modeThis mode only Setting. See set the number of rings beforeDistinctive ringing service Fax Default setting if you have anAnswering machine Incoming callsSet the number of rings before answering Receive a faxReceive a fax manually from the front panel Receive a fax manually from a phonePoll to receive a fax Answer incoming calls using the handset Make phone calls using the handsetUse the attached handset hp officejet 4250 series only Send faxes using the handset Receive faxes using the handsetAdjust the handset volume Set the fax headerEnter text Enter a phone numberCharacter Available description symbols Print reportsGenerate reports automatically Generate reports manually Set up speed dialing Update speed-dial entries onDelete speed-dial entries on Add group speed-dial entries Create individual speed-dial entriesDelete speed-dial entries Update speed-dial entriesChange fax resolution and lighter/darker settings Change the fax resolution∀ or ! to scroll to the setting you want and press OK again Change lighter/darker setting Set new defaultsHP Officejet uses the new default setting to send your fax Set the date and time Set fax optionsAdjust the ring volume Set the paper size for received faxesSet tone or pulse dialing Adjust the phone line monitor volume Edit or cancel fax forwardingForward faxes to another number Redial a busy or unanswered number automatically Change the answer ring pattern distinctive ringingPress ! to select Redial or No Redial Press OK Set automatic reduction for incoming faxesUse error correction mode Fax speed settingSet the fax speed Block junk fax numbers Use caller IDSet backup fax reception To add junk fax numbersTo delete junk fax numbers Reprint the faxes in memory Stop faxingSet the country and language Fax Fax Print Set printing options Make changes to the print settings, and click OKMacintosh users Windows usersAttributes panel To change the print settings for the current print jobApplication attributes panel Summary panelOutput options panel OS Paper type/quality panel Stop a print jobOrder media Order suppliesOrder print cartridges Order other suppliesCountry/region Number for ordering Maintain your hp officejet Clean the glassClean the white strip Work with print cartridges Clean the exteriorCheck the ink levels Windows usersPress Setup Print a self-test reportMacintosh users Maintain your hp officejet Handle the print cartridges Replace the print cartridgesPrint carriage moves into view Maintain your hp officejet Maintain your hp officejet Use the print cartridge protector Use a photo print cartridgeTo align the print cartridges from the front panel Align the print cartridgesTo align the print cartridges from the hp director Clean the print cartridge contacts Clean the print cartridgesReplace the telephone cord Restore factory defaults Factory default settings are restoredSet the scroll speed Set the language and country/region Set the prompt delay timeSelf-maintenance sounds Hp officejet 4200 series support Get support and other information from the InternetHp customer support Call elsewhere in the world Call in North America during warrantyHp officejet 4200 series support Prepare your hp officejet for shipment Call in Australia post-warrantyHp officejet support Hp officejet support Duration of limited warranty Warranty informationWarranty service Warranty upgradesReturning your hp officejet for service Hewlett-packard limited global warranty statementExtent of limited warranty Limitations of warranty Limitations of liabilityLocal law 102 Paper specifications Technical informationPaper-tray capacities Paper sizes Automatic document feeder paper capacityFax specifications Scan specificationsPrint margin specifications Power specifications Physical specificationsEnvironmental specifications Environmental product stewardship programEnergy consumption Material safety data sheetsPaper use PlasticsHp inkjet supplies recycling program Recycling programRegulatory model identification number Regulatory notices110 FCC statement111 Declaration of conformity European Union Geräuschemission113 EMC Declaration of conformity115 116 Fax setup Faxing from a DSL line Faxing with a PBX phone system or an Isdn line How to tell if the following instructions apply to youSingapore Spain Taiwan Thailand How to choose the right fax setup for your officeVenezuela VietnamYes, I have a voice mail service Select your fax setup case from this tableModem Voice calls and PC modemVoice calls, PC modem, and answering machine Voice mailHow your hp officejet will answer fax calls Case a separate fax line no voice calls received124 Case C shared voice/fax line How to answer fax calls automaticallyHp officejet 4210 series with no handset Set Rings to Answer toHow to answer fax calls manually Hp officejet 4250 series with handsetHow your hp officejet will answer fax calls 127 Case E shared voice/fax line with PC modem 129 Case F shared voice/fax line with answering machine 131 132 Case H shared voice/fax line with voice mail How to answer fax calls manuallyCase I shared voice/fax line with PC modem and voice mail 135 136 Troubleshooting information Installation troubleshootingSoftware and hardware installation troubleshooting To check the installation on a PC, verify the following Problem Possible cause and solutionSoftware installation troubleshooting DriveIcons are missing in the HP Director on To uninstall from a Windows computer Hp image zone, the software has been properly installedSome of the icons Then Fax Setup Wizard To uninstall from a Macintosh computerDouble-click the ApplicationsHP All-in-One Software folder Start menuDevice Hardware installation troubleshootingPrint cartridges on See print a self-test report on My USB cable is not Additional installation troubleshooting helpComputer You can also find more information on the HP website atTwo types of cords shown below Fax setup troubleshootingSee use error correction mode on page 65. Also contact your Problems. Check the sound quality of the telephone line byPhone company to report the noise problem on your line Modem to e-mail or access the InternetChanging this setting, see change the answer ring pattern Manually from a phone onDistinctive ringing on Fax using monitor dialing on page 43 or send a fax manually From a telephone onInformation, see create individual speed-dial entries on Operational troubleshooting Numerics Index124 148125 134112 139111 141133 Page Q5600-90113
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4215xi, 4215, 4215v, 4255 specifications

The HP 4255, 4215, and 4215xi are part of Hewlett-Packard's renowned line of multifunction printers (MFP) that cater to a variety of business needs. Designed for productivity, these models combine printing, scanning, copying, and faxing functions, making them ideal for small to medium-sized offices.

The HP 4255 is known for its high-speed printing capabilities, reaching up to 50 pages per minute, making it suitable for environments with high print volumes. This model features automatic duplex printing, which allows users to print on both sides of the paper, saving both time and resources. With a monthly duty cycle of up to 150,000 pages, it is built to handle heavy workloads. The 4255 includes a large input tray that can accommodate up to 4,700 sheets, reducing the frequency of paper reloading.

On the other hand, the HP 4215 and 4215xi offer similar functionalities but cater to a somewhat different market segment. The 4215 series provides solid performance with print speeds of up to 35 pages per minute. While it is slightly slower than the 4255, it still delivers excellent quality prints with a maximum resolution of 1200 x 1200 dpi. The 4215xi adds enhanced features such as an intuitive color touchscreen display, which simplifies navigation and operation for users of all skill levels.

These printers utilize HP’s innovative Print Contract Technology, which optimizes print quality and device efficiency. Their Smart Duplexing feature further enhances paper savings by automatically detecting when double-sided printing is more efficient. The devices are designed with a user-friendly interface, enabling quick access to all functions.

Connectivity options are abundant across these models, including USB, Ethernet, and wireless capabilities. This ensures that users can print directly from their computers, tablets, or smartphones, promoting a seamless workflow.

In terms of energy efficiency, all three models are ENERGY STAR certified. They incorporate features that minimize power consumption during idle periods and utilize HP's Instant-on Technology, which allows for fast warm-up times, saving both energy and time.

In conclusion, the HP 4255, 4215, and 4215xi printers exemplify reliability and efficiency in the MFP market. Their advanced features, high-speed printing capabilities, and exceptional multifunctionality make them valuable assets for any business looking to enhance productivity and streamline printing operations.
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