HP manual Get hp psc 1310 series support, Get support and other information from the Internet

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get hp psc 1310 series support

Hewlett-Packard provides Internet and phone support for your HP psc.

This section contains the following topics:

•get support and other information from the Internet on page 37

•hp customer support on page 37

•prepare your hp psc for shipment on page 41

•hp distribution center on page 43

If you are unable to find the answer you need in the printed or onscreen documentation supplied with your product, you can contact one of the HP support services listed in the following sections. Some support services are available only in the U.S. and Canada, while others are available in many countries/regions worldwide. If a support service number is not listed for your country/region, contact your nearest authorized HP dealer for help.

get support and other information from the Internet

If you have Internet access, you can get more information from the HP website at:

www.hp.com/support

This website offers technical support, drivers, supplies, and ordering information.

hp customer support

Software programs from other companies might be included with your HP psc. If you experience problems with any of those programs, you will receive the best technical assistance by calling the experts at that company.

If you need to contact HP Customer Support, do the following before you call.

1Make sure that:

a.Your HP psc is plugged in and turned on.

b.The specified print cartridges are installed correctly.

c.The recommended paper is properly loaded in the paper tray.

2Reset your HP psc:

a.Turn off the HP psc by using the On/Resume button located on the front panel.

b.Unplug the power cord from the back of the HP psc.

c.Plug the power cord back into the device.

d.Turn on the HP psc by using the On/Resume button.

3For more information, go to the HP website at: www.hp.com/support

4If you are still experiencing problems and need to speak with an HP Customer Support Representative:

–Have the specific name of your HP psc, as it appears on the device, available.

–Have your serial number and service ID ready. To view your serial number and service ID, print a Self-Test Report, which contains this information. To print a Self-Test Report, press and hold the Cancel button, and then press the Start Copy, Color button.

–Be prepared to describe your problem in detail.

5Call HP Customer Support. Be near your HP psc when you call.

hp psc support

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Contents Hp psc 1310 series All-in-one User guide Page Hp psc 1310 series All-in-one Safety information Contents Hp psc 1310 series For Windows users Go to the HP Director, and click Help Help DescriptionHp image zone help For Windows users In the HP Director, click Help. OpenViii Front panel overview Quick startPurpose FeatureFront panel status lights PictBridge camera port overviewBacklight BacklightArea Backlight Black copy Color copy Explanation What to do?On light Check Explanation What to do? Green Paper Cartridge LightPrint cartridge is defective Explanation What to do? Use your hp psc with a computerPaper Cartridge Light Open the hp director for Windows usersFeature purpose Open the hp director for Macintosh users Open the hp director all-in-one using Macintosh OSOpen the hp director using Macintosh OS Feature purpose Load originals Load originals and load paperLoad letter or A4 paper Load an original photo on the glassLoad originals and load paper Remove all paper from the paper tray Load envelopesLoad other types of paper in the paper tray Recommended papersSet the paper type Paper TipsAvoid jams Connect a camera Print from a cameraPrint photos from your camera Connect a camera on Print photos from your camera onPictBridge port Make copies Use the copy featuresMake a copy Make copies on Perform special copy jobs on Stop copying onTo make a copy from the front panel using the fast setting Adjust copy speed or qualityPerform special copy jobs Set the number of copiesReduce or enlarge an original to fit the paper loaded Stop copying Use the scan features Scan an originalScan an original on Stop scanning on Stop scanning Order media Order suppliesOrder print cartridges Order other suppliesOrder supplies Country/region Number for orderingClean the glass Clean the lid backingMaintain your hp psc Work with print cartridges Clean the exteriorCheck the ink levels To check the ink level for Macintosh usersPrint a self-test report Handle print cartridgesPress Start Copy, Color Replace the print cartridges Press firmly until the print cartridge snaps into place Use a print cartridge protector Use a photo print cartridgeAlign the print cartridges Maintain your hp psc Clean the print cartridge contacts Self-maintenance sounds Get hp psc 1310 series support Get support and other information from the InternetHp customer support Support process for Western Europe Call in North America during warrantySupport process for Eastern Europe, Middle East, and Africa Call elsewhere in the worldPsc Prepare your hp psc for shipment Call in Australia post-warrantyHp psc 1310 series Hp distribution center Chapter Duration of limited warranty Warranty informationWarranty service Warranty upgradesHewlett-packard limited global warranty statement Returning your hp psc for serviceExtent of limited warranty Limitations of warrantyLocal law Limitations of liabilityWarranty information Print margin specifications Paper specificationsTechnical information Paper-tray capacityPower specifications Physical specificationsEnvironmental specifications Environmental product stewardship programRegulatory notices Geräuschemission FCC statementDeclaration of conformity European Union EMC Declaration of conformityHp instant share setup and use Use hp instant share in five easy steps WindowsFrom the HP Instant Share tab, click Start HP Instant Share Use a scanned image Access hp instant share from the hp directorClick the HP Instant Share tab Click NextSend a photo or image using your hp psc Macintosh Access the e-mail option from the hp director Why should I register with hp instant share Windows?Troubleshooting information Installation troubleshootingHardware and software installation troubleshooting Problem Possible cause and solution Software installation troubleshootingFollow these steps Reinstall it as described in Some of the icons are missing ProblemDo the following Hp director onHp director Hp image zone Windows or hp gallery Macintosh To uninstall from a Windows computerDouble-click HP Uninstaller To uninstall from a Macintosh computerDouble-click the ApplicationsHP All-in-One Software folder PSC All-In-One 1310 series , Product RegistrationTo attach the front panel cover Hardware installation troubleshootingHp instant share setup troubleshooting Operational troubleshootingHp instant share troubleshooting Error message Possible cause and solutionPictBridge port troubleshooting Numerics IndexHp psc 1310 series Page Q5763-90152
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