HP 1310 manual Call in North America during warranty, Support process for Western Europe

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chapter 8

call in North America during warranty

Call 1-800-HP-INVENT. US phone support is available in both English and Spanish languages 24 hours a day, 7 days a week (days and hours of support might change without notice). This service is free during the warranty period. A fee might apply outside the warranty period.

call hp Japan customer support

call hp Korea customer support

hp psc support

support process for Western Europe

The HP support process works most effectively when looking for help in the following order:

1Use troubleshooting information on page 59 to search for a solution.

2Visit www.hp.com/support to:

–Check for software updates

–Access online support pages

–Send HP an email message for answers to your questions.

38	hp psc 1310 series

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Contents Hp psc 1310 series All-in-one User guide Page Hp psc 1310 series All-in-one Safety information Contents Hp psc 1310 series Hp image zone help Help DescriptionFor Windows users Go to the HP Director, and click Help For Windows users In the HP Director, click Help. OpenViii Quick start Front panel overviewFeature PurposeBacklight PictBridge camera port overviewFront panel status lights BacklightOn light Check Black copy Color copy Explanation What to do?Area Backlight Explanation What to do? Green Paper Cartridge LightPrint cartridge is defective Paper Cartridge Light Use your hp psc with a computerExplanation What to do? Open the hp director for Windows usersFeature purpose Open the hp director all-in-one using Macintosh OS Open the hp director for Macintosh usersOpen the hp director using Macintosh OS Feature purpose Load originals and load paper Load originalsLoad an original photo on the glass Load letter or A4 paperLoad originals and load paper Load envelopes Remove all paper from the paper traySet the paper type Recommended papersLoad other types of paper in the paper tray Paper TipsAvoid jams Print photos from your camera Print from a cameraConnect a camera Connect a camera on Print photos from your camera onPictBridge port Make a copy Use the copy featuresMake copies Make copies on Perform special copy jobs on Stop copying onPerform special copy jobs Adjust copy speed or qualityTo make a copy from the front panel using the fast setting Set the number of copiesReduce or enlarge an original to fit the paper loaded Stop copying Scan an original Use the scan featuresScan an original on Stop scanning on Stop scanning Order print cartridges Order suppliesOrder media Order other suppliesCountry/region Number for ordering Order suppliesClean the lid backing Clean the glassMaintain your hp psc Check the ink levels Clean the exteriorWork with print cartridges To check the ink level for Macintosh usersHandle print cartridges Print a self-test reportPress Start Copy, Color Replace the print cartridges Press firmly until the print cartridge snaps into place Use a photo print cartridge Use a print cartridge protectorAlign the print cartridges Maintain your hp psc Clean the print cartridge contacts Self-maintenance sounds Get support and other information from the Internet Get hp psc 1310 series supportHp customer support Call in North America during warranty Support process for Western EuropeCall elsewhere in the world Support process for Eastern Europe, Middle East, and AfricaPsc Call in Australia post-warranty Prepare your hp psc for shipmentHp psc 1310 series Hp distribution center Chapter Warranty service Warranty informationDuration of limited warranty Warranty upgradesExtent of limited warranty Returning your hp psc for serviceHewlett-packard limited global warranty statement Limitations of warrantyLimitations of liability Local lawWarranty information Technical information Paper specificationsPrint margin specifications Paper-tray capacityEnvironmental specifications Physical specificationsPower specifications Environmental product stewardship programRegulatory notices FCC statement GeräuschemissionDeclaration of conformity European Union Declaration of conformity EMCUse hp instant share in five easy steps Windows Hp instant share setup and useFrom the HP Instant Share tab, click Start HP Instant Share Click the HP Instant Share tab Access hp instant share from the hp directorUse a scanned image Click NextSend a photo or image using your hp psc Macintosh Why should I register with hp instant share Windows? Access the e-mail option from the hp directorInstallation troubleshooting Troubleshooting informationHardware and software installation troubleshooting Software installation troubleshooting Problem Possible cause and solutionFollow these steps Do the following ProblemReinstall it as described in Some of the icons are missing Hp director onTo uninstall from a Windows computer Hp director Hp image zone Windows or hp gallery MacintoshDouble-click the ApplicationsHP All-in-One Software folder To uninstall from a Macintosh computerDouble-click HP Uninstaller PSC All-In-One 1310 series , Product RegistrationHardware installation troubleshooting To attach the front panel coverOperational troubleshooting Hp instant share setup troubleshootingError message Possible cause and solution Hp instant share troubleshootingPictBridge port troubleshooting Index NumericsHp psc 1310 series Page Q5763-90152