HP 1310 Warranty information, Duration of limited warranty, Warranty service, Warranty upgrades

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warranty information

Your HP psc comes with a limited warranty that is described in this section. Information about how to obtain warranty service and how you can upgrade your standard factory warranty is also provided.

This section contains the following topics:

•duration of limited warranty on page 45

•warranty service on page 45

•warranty upgrades on page 45

•returning your hp psc for service on page 46

•hewlett-packard limited global warranty statement on page 46

duration of limited warranty

Duration of Limited Warranty (hardware and labor): 1 Year

Duration of Limited Warranty (CD media): 90 Days

Duration of Limited Warranty (print cartridges): Until the HP ink is depleted or the “end of warranty” date printed on the cartridge has been reached, whichever occurs first.

Note: The services described in the express service and warranty upgrades sections below might not be available in all locations.

warranty service

express service

To obtain HP express repair service, the customer must contact an HP service office or an HP Customer Support Center for basic troubleshooting first. See hp customer support on page 37 for steps to take before calling Customer Support.

If a customer device needs a minor part replacement and these parts can normally be replaced by the customer, the customer-replaceable components might be serviced through expedited part shipment. In this event, HP will prepay shipping charges, duty and taxes; provide telephone assistance on replacement of the component; and pay shipping charges, duty, and taxes for any part that HP asks to be returned.

The HP Customer Support Center might direct customers to designated authorized service providers who are certified by HP to service the HP product.

warranty upgrades

Upgrade your standard factory warranty to a total of three years with the

HP SUPPORTPACK. Service coverage begins on product purchase date and the pack must be purchased within the first 180 days after product purchase. If during your technical support call it is determined that you need a replacement product, then HP will ship you this product next business day free of charge. Available in U.S. only.

For more information, please call 1-888-999-4747 or visit the HP website:

www.hp.com/go/hpsupportpack

warranty information

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Contents Hp psc 1310 series All-in-one User guide Page Hp psc 1310 series All-in-one Safety information Contents Hp psc 1310 series For Windows users Go to the HP Director, and click Help Help DescriptionHp image zone help For Windows users In the HP Director, click Help. OpenViii Front panel overview Quick startPurpose FeatureFront panel status lights PictBridge camera port overviewBacklight BacklightArea Backlight Black copy Color copy Explanation What to do?On light Check Explanation What to do? Green Paper Cartridge LightPrint cartridge is defective Explanation What to do? Use your hp psc with a computerPaper Cartridge Light Open the hp director for Windows usersFeature purpose Open the hp director for Macintosh users Open the hp director all-in-one using Macintosh OSOpen the hp director using Macintosh OS Feature purpose Load originals Load originals and load paperLoad letter or A4 paper Load an original photo on the glassLoad originals and load paper Remove all paper from the paper tray Load envelopesLoad other types of paper in the paper tray Recommended papersSet the paper type Paper TipsAvoid jams Connect a camera Print from a cameraPrint photos from your camera Connect a camera on Print photos from your camera onPictBridge port Make copies Use the copy featuresMake a copy Make copies on Perform special copy jobs on Stop copying onTo make a copy from the front panel using the fast setting Adjust copy speed or qualityPerform special copy jobs Set the number of copiesReduce or enlarge an original to fit the paper loaded Stop copying Scan an original on Stop scanning on Use the scan featuresScan an original Stop scanning Order media Order suppliesOrder print cartridges Order other suppliesOrder supplies Country/region Number for orderingMaintain your hp psc Clean the glassClean the lid backing Work with print cartridges Clean the exteriorCheck the ink levels To check the ink level for Macintosh usersPress Start Copy, Color Print a self-test reportHandle print cartridges Replace the print cartridges Press firmly until the print cartridge snaps into place Use a print cartridge protector Use a photo print cartridgeAlign the print cartridges Maintain your hp psc Clean the print cartridge contacts Self-maintenance sounds Hp customer support Get hp psc 1310 series supportGet support and other information from the Internet Support process for Western Europe Call in North America during warrantySupport process for Eastern Europe, Middle East, and Africa Call elsewhere in the worldPsc Prepare your hp psc for shipment Call in Australia post-warrantyHp psc 1310 series Hp distribution center Chapter Duration of limited warranty Warranty informationWarranty service Warranty upgradesHewlett-packard limited global warranty statement Returning your hp psc for serviceExtent of limited warranty Limitations of warrantyLocal law Limitations of liabilityWarranty information Print margin specifications Paper specificationsTechnical information Paper-tray capacityPower specifications Physical specificationsEnvironmental specifications Environmental product stewardship programRegulatory notices Geräuschemission FCC statementDeclaration of conformity European Union EMC Declaration of conformityFrom the HP Instant Share tab, click Start HP Instant Share Hp instant share setup and useUse hp instant share in five easy steps Windows Use a scanned image Access hp instant share from the hp directorClick the HP Instant Share tab Click NextSend a photo or image using your hp psc Macintosh Access the e-mail option from the hp director Why should I register with hp instant share Windows?Hardware and software installation troubleshooting Troubleshooting informationInstallation troubleshooting Follow these steps Problem Possible cause and solutionSoftware installation troubleshooting Reinstall it as described in Some of the icons are missing ProblemDo the following Hp director onHp director Hp image zone Windows or hp gallery Macintosh To uninstall from a Windows computerDouble-click HP Uninstaller To uninstall from a Macintosh computerDouble-click the ApplicationsHP All-in-One Software folder PSC All-In-One 1310 series , Product RegistrationTo attach the front panel cover Hardware installation troubleshootingHp instant share setup troubleshooting Operational troubleshootingPictBridge port troubleshooting Hp instant share troubleshootingError message Possible cause and solution Numerics IndexHp psc 1310 series Page Q5763-90152