HP 1310 manual Operational troubleshooting, Hp instant share setup troubleshooting

Page 73

	troubleshooting information

problem	possible cause and solution

The USB port is not	Connecting your computer to your HP psc with a USB cable is
connected	straightforward. Simply plug one end of the USB cable into the back
	of your computer and the other into the back of the HP psc. You can
	connect to any USB port on the back of your computer.

troubleshooting

hp instant share setup troubleshooting

HP Instant Share setup errors (such as might occur when setting up the Address Book) are covered in the HP Instant Share screen-specific help. Specific operational troubleshooting information is provided in operational troubleshooting on page 65.

operational troubleshooting

The hp psc 1310 series troubleshooting section in the hp image zone help contains troubleshooting tips for some of the most common issues associated with your HP psc. To access the troubleshooting information from a Windows computer, go to the HP Director, click Help, and then choose Troubleshooting and Support. Troubleshooting is also available through the Help button that appears on some error messages.

To access troubleshooting information from the Macintosh (OS X), click the HP Director (All-in-One) icon in the Dock, select HP Help from the HP Director menu, select HP Image Zone Help, and then click hp psc 1310 series troubleshooting in the Help Viewer.

If you have Internet access, you can get help from the HP website at:

www.hp.com/support

The website also provides answers to frequently asked questions.

user guide

65

Image 73

Contents Hp psc 1310 series All-in-one User guide Page Hp psc 1310 series All-in-one Safety information Contents Hp psc 1310 series For Windows users Go to the HP Director, and click Help Help DescriptionHp image zone help For Windows users In the HP Director, click Help. OpenViii Front panel overview Quick startPurpose FeatureFront panel status lights PictBridge camera port overviewBacklight BacklightArea Backlight Black copy Color copy Explanation What to do?On light Check Explanation What to do? Green Paper Cartridge LightPrint cartridge is defective Explanation What to do? Use your hp psc with a computerPaper Cartridge Light Open the hp director for Windows usersFeature purpose Open the hp director for Macintosh users Open the hp director all-in-one using Macintosh OSOpen the hp director using Macintosh OS Feature purpose Load originals Load originals and load paperLoad letter or A4 paper Load an original photo on the glassLoad originals and load paper Remove all paper from the paper tray Load envelopesLoad other types of paper in the paper tray Recommended papersSet the paper type Paper TipsAvoid jams Connect a camera Print from a cameraPrint photos from your camera Connect a camera on Print photos from your camera onPictBridge port Make copies Use the copy featuresMake a copy Make copies on Perform special copy jobs on Stop copying onTo make a copy from the front panel using the fast setting Adjust copy speed or qualityPerform special copy jobs Set the number of copiesReduce or enlarge an original to fit the paper loaded Stop copying Scan an original Use the scan featuresScan an original on Stop scanning on Stop scanning Order media Order suppliesOrder print cartridges Order other suppliesOrder supplies Country/region Number for orderingClean the lid backing Clean the glassMaintain your hp psc Work with print cartridges Clean the exteriorCheck the ink levels To check the ink level for Macintosh usersHandle print cartridges Print a self-test reportPress Start Copy, Color Replace the print cartridges Press firmly until the print cartridge snaps into place Use a print cartridge protector Use a photo print cartridgeAlign the print cartridges Maintain your hp psc Clean the print cartridge contacts Self-maintenance sounds Get support and other information from the Internet Get hp psc 1310 series supportHp customer support Support process for Western Europe Call in North America during warrantySupport process for Eastern Europe, Middle East, and Africa Call elsewhere in the worldPsc Prepare your hp psc for shipment Call in Australia post-warrantyHp psc 1310 series Hp distribution center Chapter Duration of limited warranty Warranty informationWarranty service Warranty upgradesHewlett-packard limited global warranty statement Returning your hp psc for serviceExtent of limited warranty Limitations of warrantyLocal law Limitations of liabilityWarranty information Print margin specifications Paper specificationsTechnical information Paper-tray capacityPower specifications Physical specificationsEnvironmental specifications Environmental product stewardship programRegulatory notices Geräuschemission FCC statementDeclaration of conformity European Union EMC Declaration of conformityUse hp instant share in five easy steps Windows Hp instant share setup and useFrom the HP Instant Share tab, click Start HP Instant Share Use a scanned image Access hp instant share from the hp directorClick the HP Instant Share tab Click NextSend a photo or image using your hp psc Macintosh Access the e-mail option from the hp director Why should I register with hp instant share Windows?Installation troubleshooting Troubleshooting informationHardware and software installation troubleshooting Software installation troubleshooting Problem Possible cause and solutionFollow these steps Reinstall it as described in Some of the icons are missing ProblemDo the following Hp director onHp director Hp image zone Windows or hp gallery Macintosh To uninstall from a Windows computerDouble-click HP Uninstaller To uninstall from a Macintosh computerDouble-click the ApplicationsHP All-in-One Software folder PSC All-In-One 1310 series , Product RegistrationTo attach the front panel cover Hardware installation troubleshootingHp instant share setup troubleshooting Operational troubleshootingError message Possible cause and solution Hp instant share troubleshootingPictBridge port troubleshooting Numerics IndexHp psc 1310 series Page Q5763-90152