HP 1310 Problem, Do the following, Reinstall it as described in Some of the icons are missing

Page 69

troubleshooting information

problem

possible cause and solution

A red X or yellow triangle appears on the USB connect prompt

do the following

1Verify that the front panel cover is firmly adhered to the device, then unplug the HP psc and plug it in again.

For more information on how to attach the front panel cover, see I received a message to attach the front panel cover on page 64.

2Verify that the USB and power cables are plugged in.

	3 Verify that the USB cable is set up properly as follows:
	– Unplug the USB cable and plug it in again.
	– Do not attach the USB cable to a keyboard or non powered
	hub.
	– Verify that the USB cable is 3 meters or less in length.
	– If you have several USB devices attached to your computer, you
	might want to unplug the other devices during the installation.
	4 Continue with the installation and reboot the computer when
	prompted. Then open director and check for the essential icons
	(scan picture, scan document, and hp image zone [Windows] or
	hp gallery [Macintosh]).
	If the essential icons do not appear, remove the software and then
	reinstall it as described in Some of the icons are missing in the
	hp director on page 62.

I received a message	Try to continue with the installation. If that doesn’t work, stop and then
that an unknown error	restart the installation.
has occurred

troubleshooting

user guide

61

Image 69

Contents Hp psc 1310 series All-in-one User guide Page Hp psc 1310 series All-in-one Safety information Contents Hp psc 1310 series For Windows users Go to the HP Director, and click Help Help DescriptionHp image zone help For Windows users In the HP Director, click Help. OpenViii Front panel overview Quick startPurpose FeatureFront panel status lights PictBridge camera port overviewBacklight BacklightArea Backlight Black copy Color copy Explanation What to do?On light Check Explanation What to do? Green Paper Cartridge LightPrint cartridge is defective Explanation What to do? Use your hp psc with a computerPaper Cartridge Light Open the hp director for Windows usersFeature purpose Open the hp director for Macintosh users Open the hp director all-in-one using Macintosh OSOpen the hp director using Macintosh OS Feature purpose Load originals Load originals and load paperLoad letter or A4 paper Load an original photo on the glassLoad originals and load paper Remove all paper from the paper tray Load envelopesLoad other types of paper in the paper tray Recommended papersSet the paper type Paper TipsAvoid jams Connect a camera Print from a cameraPrint photos from your camera Connect a camera on Print photos from your camera onPictBridge port Make copies Use the copy featuresMake a copy Make copies on Perform special copy jobs on Stop copying onTo make a copy from the front panel using the fast setting Adjust copy speed or qualityPerform special copy jobs Set the number of copiesReduce or enlarge an original to fit the paper loaded Stop copying Use the scan features Scan an originalScan an original on Stop scanning on Stop scanning Order media Order suppliesOrder print cartridges Order other suppliesOrder supplies Country/region Number for orderingClean the glass Clean the lid backingMaintain your hp psc Work with print cartridges Clean the exteriorCheck the ink levels To check the ink level for Macintosh usersPrint a self-test report Handle print cartridgesPress Start Copy, Color Replace the print cartridges Press firmly until the print cartridge snaps into place Use a print cartridge protector Use a photo print cartridgeAlign the print cartridges Maintain your hp psc Clean the print cartridge contacts Self-maintenance sounds Get hp psc 1310 series support Get support and other information from the InternetHp customer support Support process for Western Europe Call in North America during warrantySupport process for Eastern Europe, Middle East, and Africa Call elsewhere in the worldPsc Prepare your hp psc for shipment Call in Australia post-warrantyHp psc 1310 series Hp distribution center Chapter Duration of limited warranty Warranty informationWarranty service Warranty upgradesHewlett-packard limited global warranty statement Returning your hp psc for serviceExtent of limited warranty Limitations of warrantyLocal law Limitations of liabilityWarranty information Print margin specifications Paper specificationsTechnical information Paper-tray capacityPower specifications Physical specificationsEnvironmental specifications Environmental product stewardship programRegulatory notices Geräuschemission FCC statementDeclaration of conformity European Union EMC Declaration of conformityHp instant share setup and use Use hp instant share in five easy steps WindowsFrom the HP Instant Share tab, click Start HP Instant Share Use a scanned image Access hp instant share from the hp directorClick the HP Instant Share tab Click NextSend a photo or image using your hp psc Macintosh Access the e-mail option from the hp director Why should I register with hp instant share Windows?Troubleshooting information Installation troubleshootingHardware and software installation troubleshooting Problem Possible cause and solution Software installation troubleshootingFollow these steps Reinstall it as described in Some of the icons are missing ProblemDo the following Hp director onHp director Hp image zone Windows or hp gallery Macintosh To uninstall from a Windows computerDouble-click HP Uninstaller To uninstall from a Macintosh computerDouble-click the ApplicationsHP All-in-One Software folder PSC All-In-One 1310 series , Product RegistrationTo attach the front panel cover Hardware installation troubleshootingHp instant share setup troubleshooting Operational troubleshootingHp instant share troubleshooting Error message Possible cause and solutionPictBridge port troubleshooting Numerics IndexHp psc 1310 series Page Q5763-90152