HP 1310 Support process for Eastern Europe, Middle East, and Africa, Call elsewhere in the world

Page 47

get hp psc 1310 series support

Web and email support are available in the following languages:

–Dutch

–English

–French

–German

–Italian

–Portuguese

–Spanish

–Swedish

For all other languages, support information is available in English.

3Contact your local HP dealer.

If your HP psc has a hardware failure, take it to your local HP dealer for a solution. Service is free during the limited warranty period. After the warranty period, you will be quoted a service charge.

4Call HP support.

To find the telephone number for your country/region, please go to www.hp.com/ support and choose your country/region and language.

support process for Eastern Europe, Middle East, and Africa

Follow these steps to troubleshoot the HP psc:

1Use troubleshooting information on page 59 to search for a solution.

2Visit www.hp.com/support to:

–Check for software updates

–Access online support pages

–Send HP an email message for answers to your questions.

Web and email support are available in the following languages:

–Dutch

–English

–French

–German

–Italian

–Portuguese

–Spanish

–Swedish

For all other languages, support information is available in English.

3Call HP support.

See the table of support information in call elsewhere in the world on page 39.

call elsewhere in the world

The numbers listed below are current as of the publication date of this guide. For a list of current international HP Support Service numbers, go to the following website and choose your own country/region or language:

www.hp.com/support

You can call the HP support center in the following countries/regions. If your country/ region is not listed, contact your local dealer or nearest HP Sales and Support Office to find out how to obtain services.

Support service is free during the warranty period; however, your standard long-distance phone charges will apply. In some cases, a flat fee per single incident will also apply.

For phone support in Europe, please check for the details and conditions of phone support in your country/region. Go to the following website:

www.hp.com/support

hp psc support

user guide

39

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Contents Hp psc 1310 series All-in-one User guide Page Hp psc 1310 series All-in-one Safety information Contents Hp psc 1310 series For Windows users In the HP Director, click Help. Open Help DescriptionFor Windows users Go to the HP Director, and click Help Hp image zone helpViii Front panel overview Quick startPurpose FeatureBacklight PictBridge camera port overviewFront panel status lights BacklightExplanation What to do? Green Paper Cartridge Light Black copy Color copy Explanation What to do?Area Backlight On light CheckPrint cartridge is defective Open the hp director for Windows users Use your hp psc with a computerExplanation What to do? Paper Cartridge LightFeature purpose Open the hp director for Macintosh users Open the hp director all-in-one using Macintosh OSOpen the hp director using Macintosh OS Feature purpose Load originals Load originals and load paperLoad letter or A4 paper Load an original photo on the glassLoad originals and load paper Remove all paper from the paper tray Load envelopesPaper Tips Recommended papersLoad other types of paper in the paper tray Set the paper typeAvoid jams Connect a camera on Print photos from your camera on Print from a cameraConnect a camera Print photos from your cameraPictBridge port Make copies on Perform special copy jobs on Stop copying on Use the copy featuresMake copies Make a copySet the number of copies Adjust copy speed or qualityTo make a copy from the front panel using the fast setting Perform special copy jobsReduce or enlarge an original to fit the paper loaded Stop copying Scan an original on Stop scanning on Use the scan featuresScan an original Stop scanning Order other supplies Order suppliesOrder media Order print cartridgesOrder supplies Country/region Number for orderingMaintain your hp psc Clean the glassClean the lid backing To check the ink level for Macintosh users Clean the exteriorWork with print cartridges Check the ink levelsPress Start Copy, Color Print a self-test reportHandle print cartridges Replace the print cartridges Press firmly until the print cartridge snaps into place Use a print cartridge protector Use a photo print cartridgeAlign the print cartridges Maintain your hp psc Clean the print cartridge contacts Self-maintenance sounds Hp customer support Get hp psc 1310 series supportGet support and other information from the Internet Support process for Western Europe Call in North America during warrantySupport process for Eastern Europe, Middle East, and Africa Call elsewhere in the worldPsc Prepare your hp psc for shipment Call in Australia post-warrantyHp psc 1310 series Hp distribution center Chapter Warranty upgrades Warranty informationDuration of limited warranty Warranty serviceLimitations of warranty Returning your hp psc for serviceHewlett-packard limited global warranty statement Extent of limited warrantyLocal law Limitations of liabilityWarranty information Paper-tray capacity Paper specificationsPrint margin specifications Technical informationEnvironmental product stewardship program Physical specificationsPower specifications Environmental specificationsRegulatory notices Geräuschemission FCC statementDeclaration of conformity European Union EMC Declaration of conformityFrom the HP Instant Share tab, click Start HP Instant Share Hp instant share setup and useUse hp instant share in five easy steps Windows Click Next Access hp instant share from the hp directorUse a scanned image Click the HP Instant Share tabSend a photo or image using your hp psc Macintosh Access the e-mail option from the hp director Why should I register with hp instant share Windows?Hardware and software installation troubleshooting Troubleshooting informationInstallation troubleshooting Follow these steps Problem Possible cause and solutionSoftware installation troubleshooting Hp director on ProblemReinstall it as described in Some of the icons are missing Do the followingHp director Hp image zone Windows or hp gallery Macintosh To uninstall from a Windows computerPSC All-In-One 1310 series , Product Registration To uninstall from a Macintosh computerDouble-click HP Uninstaller Double-click the ApplicationsHP All-in-One Software folderTo attach the front panel cover Hardware installation troubleshootingHp instant share setup troubleshooting Operational troubleshootingPictBridge port troubleshooting Hp instant share troubleshootingError message Possible cause and solution Numerics IndexHp psc 1310 series Page Q5763-90152