HP 1310 manual Troubleshooting information, Installation troubleshooting

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12 troubleshooting information

This section contains troubleshooting information for the HP PSC 1310 Series (HP psc). Specific information is provided for installation and configuration issues. References to our online troubleshooting help are provided for operational topics.

This section contains the following:

•installation troubleshooting on page 59

•operational troubleshooting on page 65

installation troubleshooting

Installation and configuration troubleshooting tips are included in this section for some of the most common issues associated with HP psc software and hardware installation, and HP Instant Share.

This section contains the following topics:

•hardware and software installation troubleshooting on page 59

•hp instant share setup troubleshooting on page 65

hardware and software installation troubleshooting

If you encounter a software or hardware problem during installation, see the topics below for a possible solution.

During a normal installation of the HP psc software, the following things occur:

•The HP psc CD-ROM runs automatically when the CD-ROM is inserted

•The software installs

•Files are copied to your hard drive

•You are requested to plug in the HP psc

•A green OK and check mark appear on an installation wizard screen

•You are requested to restart your computer (might not occur in all cases)

•The registration process runs

If any of these things do occur, there might be a problem with the installation. To check the installation on a PC, verify the following:

•Start the director and check to make sure the following icons appear: scan picture, scan document, and hp image zone. For information about starting HP Director, see use your hp psc with a computer on page 6. If the icons do not appear immediately, you might need to wait a few minutes for the HP psc to connect to your computer. Otherwise, see Some of the icons are missing in the hp director on page 62.

•Open the Printers dialog box and check to see that the HP psc is listed.

•Look at the task tray for an HP psc icon. This indicates that the HP psc is ready.

troubleshooting

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Contents Hp psc 1310 series All-in-one User guide Page Hp psc 1310 series All-in-one Safety information Contents Hp psc 1310 series For Windows users In the HP Director, click Help. Open Help DescriptionFor Windows users Go to the HP Director, and click Help Hp image zone helpViii Front panel overview Quick startPurpose FeatureBacklight PictBridge camera port overviewFront panel status lights BacklightExplanation What to do? Green Paper Cartridge Light Black copy Color copy Explanation What to do?Area Backlight On light CheckPrint cartridge is defective Open the hp director for Windows users Use your hp psc with a computerExplanation What to do? Paper Cartridge LightFeature purpose Open the hp director for Macintosh users Open the hp director all-in-one using Macintosh OSOpen the hp director using Macintosh OS Feature purpose Load originals Load originals and load paperLoad letter or A4 paper Load an original photo on the glassLoad originals and load paper Remove all paper from the paper tray Load envelopesPaper Tips Recommended papersLoad other types of paper in the paper tray Set the paper typeAvoid jams Connect a camera on Print photos from your camera on Print from a cameraConnect a camera Print photos from your cameraPictBridge port Make copies on Perform special copy jobs on Stop copying on Use the copy featuresMake copies Make a copySet the number of copies Adjust copy speed or qualityTo make a copy from the front panel using the fast setting Perform special copy jobsReduce or enlarge an original to fit the paper loaded Stop copying Scan an original Use the scan featuresScan an original on Stop scanning on Stop scanning Order other supplies Order suppliesOrder media Order print cartridgesOrder supplies Country/region Number for orderingClean the lid backing Clean the glassMaintain your hp psc To check the ink level for Macintosh users Clean the exteriorWork with print cartridges Check the ink levelsHandle print cartridges Print a self-test reportPress Start Copy, Color Replace the print cartridges Press firmly until the print cartridge snaps into place Use a print cartridge protector Use a photo print cartridgeAlign the print cartridges Maintain your hp psc Clean the print cartridge contacts Self-maintenance sounds Get support and other information from the Internet Get hp psc 1310 series supportHp customer support Support process for Western Europe Call in North America during warrantySupport process for Eastern Europe, Middle East, and Africa Call elsewhere in the worldPsc Prepare your hp psc for shipment Call in Australia post-warrantyHp psc 1310 series Hp distribution center Chapter Warranty upgrades Warranty informationDuration of limited warranty Warranty serviceLimitations of warranty Returning your hp psc for serviceHewlett-packard limited global warranty statement Extent of limited warrantyLocal law Limitations of liabilityWarranty information Paper-tray capacity Paper specificationsPrint margin specifications Technical informationEnvironmental product stewardship program Physical specificationsPower specifications Environmental specificationsRegulatory notices Geräuschemission FCC statementDeclaration of conformity European Union EMC Declaration of conformityUse hp instant share in five easy steps Windows Hp instant share setup and useFrom the HP Instant Share tab, click Start HP Instant Share Click Next Access hp instant share from the hp directorUse a scanned image Click the HP Instant Share tabSend a photo or image using your hp psc Macintosh Access the e-mail option from the hp director Why should I register with hp instant share Windows?Installation troubleshooting Troubleshooting informationHardware and software installation troubleshooting Software installation troubleshooting Problem Possible cause and solutionFollow these steps Hp director on ProblemReinstall it as described in Some of the icons are missing Do the followingHp director Hp image zone Windows or hp gallery Macintosh To uninstall from a Windows computerPSC All-In-One 1310 series , Product Registration To uninstall from a Macintosh computerDouble-click HP Uninstaller Double-click the ApplicationsHP All-in-One Software folderTo attach the front panel cover Hardware installation troubleshootingHp instant share setup troubleshooting Operational troubleshootingError message Possible cause and solution Hp instant share troubleshootingPictBridge port troubleshooting Numerics IndexHp psc 1310 series Page Q5763-90152