Troubleshooting
Troubleshooting
You may encounter a problem using the oven. In that case, first check the table below and try the suggestions. If a problem persists, or if any information code keeps appearing on the display, contact a local Samsung service centre.
Checkpoints
If you encounter a problem with the oven, first check the table below and try the suggestions.
Problem | Cause | Action | |
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General |
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The buttons | Foreign matter may | Remove the foreign matter | |
cannot be pressed | be caught between the | and try again. | |
properly. | buttons. |
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| For touch models: | Wipe the moisture from the | |
| Moisture is on the | exterior. | |
| exterior. |
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| Child lock is activated. | Deactivate Child lock. | |
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The time is not | The Eco | Turn off the Eco function. | |
displayed. | function is set. |
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The oven does not | Power is not supplied. | Make sure power is supplied. | |
work. |
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The door is open. | Close the door and try again. | ||
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| The door open safety | Remove the foreign matter | |
| mechanisms are covered | and try again. | |
| in foreign matter. |
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The oven | The user has opened the | After turning over the food, | |
stops while in | door to turn food over. | press the Start button again to | |
operation. |
| start operation. | |
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34 English
Problem | Cause | Action |
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The power | The oven has been | After cooking for an extended |
turns off during | cooking for an extended | period of time, let the oven |
operation. | period of time. | cool. |
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| The cooling fan is not | Listen for the sound of the |
| working. | cooling fan. |
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| Trying to operate the oven | Put food in the oven. |
| without food inside. |
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| There is not sufficient | There are intake/exhaust |
| ventilation space for the | outlets on the front and rear of |
| oven. | the oven for ventilation. |
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| Keep the gaps specified in the |
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| product installation guide. |
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| Several power plugs are | Designate only one socket to |
| being used in the same | be used for the oven. |
| socket. |
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There is a popping | Cooking sealed food or | Do not use sealed containers |
sound during | using a container with a | as they may burst during |
operation, and | lid may causes popping | cooking due to expansion of |
the oven doesn't | sounds. | the contents. |
work. |
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The oven exterior | There is not sufficient | There are intake/exhaust |
is too hot during | ventilation space for the | outlets on the front and rear |
operation. | oven. | of the oven for ventilation. |
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| Keep the gaps specified in the |
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| product installation guide. |
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| Objects are on top of the | Remove all objects on the top |
| oven. | of the oven. |
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The door cannot | Food residue is stuck | Clean the oven and then open |
be opened | between the door and | the door. |
properly. | oven interior. |
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