Heat & Glo LifeStyle GRAND-I35-SP Troubleshooting, Symptom Possible Cause Corrective Action

Page 39

Troubleshooting (continued)

Symptom

Possible Cause

Corrective Action

 

 

 

3. (Continued)

C. Valve.

Turn the valve knob to the ON position. Place the ON/

 

 

OFF switch in the ON position. Take a reading with a

 

 

millivolt meter at the thermopile terminals. The millivolt

 

 

meter should read greater than 125mV. If the reading

 

 

is acceptable, and if the burner does not come on, re-

 

 

place the gas valve.

 

 

 

 

D. Plugged burner orifice.

Check the burner orifice for stoppage. Remove stop-

 

 

page.

 

 

 

 

E. Wall switch or wires.

Check the wall switch and wires for proper connec-

 

 

tions. Place the jumper wires across the terminals at

 

 

the wall switch. If the burner comes on, replace the

 

 

wall switch. If the wall switch is OK, place the jumper

 

 

wires across the wall switch wires at the gas valve. If

 

 

the burner comes on, the wires are faulty or connec-

 

 

tions are bad.

 

 

 

4. Frequent pilot outage

A. Pilot flame may be too high or too low, or blow-

Clean thermocouple and adjust the pilot flame for

problem.

ing out (high pressure), causing pilot safety to

proper flame impingement. Follow lighting instructions

 

drop out.

carefully.

 

 

 

5. The pilot and main

A. No LP in tank.

Check the LP (propane) tank. Refill the fuel tank.

burner extinguish

 

 

B. Improper gas inlet pressure.

Natural gas should be 5-14 in. w.c. LP should be 10-

while in operation.

 

14 in. w.c. Verify pressure with manometer.

 

 

 

 

 

 

C. Inner vent pipe leaking exhaust gases back

Check venting system for damage. Replace/repair im-

 

into the system.

properly assembled pipe sections.

 

 

 

 

D. Glass installed improperly.

Check to ensure glass is installed properly. Replace

 

 

fixed glass panel assembly.

 

 

 

 

E. Thermopile or thermocouple.

Replace pilot if necessary.

 

 

 

 

F. Improper vent cap installation.

Check for proper installation and freedom from debris

 

 

or blockage.

 

 

 

6. Glass soots.

A. Flame impingement.

Adjust the log set so that the flame does not exces-

 

 

sively impinge on it. Refer to log instructions.

 

 

 

 

B. Improper air shutter setting.

Refer to manual for shutter set points. Ensure that set

 

 

point is correct for appliance/gas type. If unit has ad-

 

 

justable shutter, it may be necessary to increase shut-

 

 

ter opening.

 

 

 

 

C. Debris around air shutter.

Inspect the opening at the base of the burner. NO MA-

 

 

TERIAL SHOULD BE PLACED IN THIS OPENING.

 

 

 

7. Flame burns blue

A. Insufficient oxygen being supplied.

Ensure that the vent cap is installed properly and free

and lifts off burner.

 

of debris. Ensure that the vent system joints are tight

 

 

and have no leaks.

 

 

Ensure that no debris has been placed at the base of,

 

 

or in the area of the air holes in the center of the base

 

 

pan beneath the burner.

 

 

Ensure that the glass is tightened properly on the unit,

 

 

particularly on top corners.

 

 

 

Heat & Glo • Grand-I35, Grand-I35-SP, Supreme-I30, Supreme-I30-SP • 2206-900 Rev. K • 6/11

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Contents Models What to do if you smell gasDo Discardnot Homeowner Reference Information CongratulationsUser Guide Table of ContentsLimited Lifetime Warranty Limited Lifetime WarrantyWarranty Conditions Listing and Code Approvals Gas Fireplace Safety Operating Instructions User GuideYour Fireplace Clear Space Fixed Glass AssemblyRemote Controls, Wall Controls and Wall Switches IPI Battery Tray/Battery InstallationModule Reset  Nine Hour Safety Shutdown FeatureBefore Lighting Fireplace Final inspection by Lighting Instructions IPIDo not Connect 110 VAC to the Control Valve Lighting Instructions Standing Pilot IgnitionAfter Appliance is Lit Frequently Asked QuestionsMaintenance and Service Firebox Maintenance Tasks-Service TechnicianGasket Seal and Glass Assembly Inspection LogsStanding Pilot Flame Patterns Burner Ignition and OperationTypical Appliance System Getting StartedDesign and Installation Considerations Tools and Supplies NeededInspect Appliance and Components Fireplace Size Requirements Minimum Fireplace OpeningTOP View Front View Side View Side View TOP View Mantel and Wall ProjectionsVent Termination Minimum Clearances Termination LocationsInstallation Preparation Venting Components Installing Vent Pipe and ApplianceConnecting Vent Pipe Vent LimitsPlacing, Securing and Leveling the Appliance Standing Pilot ModelsIPI Models Installing Adaptor and Termination Cap Masonry Factory BuiltDamper Flashing Kit Optional Gas Connection Gas InformationFuel Conversion Gas PressureElectrical Information Wiring RequirementsStanding Pilot Ignition System Wiring IntelliFire Plus Ignition System WiringThermocouple Optional Wall Switch Rocker Thermostat or RemoteFAN Blades Optional Accessories RequirementsSee .H for control module operation instructions Fan Wiring with RemoteClearances to Mantels or other Combustibles above Appliance FinishingAppliance Setup Log Set Assembly LOGS-I35 Models GRAND-I35, GRAND-I35-SP Install the Log AssemblyLOG Support Pilot Grate Tines Bracket Grate BAR LOG Groove Flat Spot for Grate BAR END of LOG Rests On Flat Spot Flat Spot forLOG #6 Log #6 LOG #6 Resting on Flat Spots LOG #7 Resting on Flat Spots G. Install the Log Assembly LOG Support LOG Rests on Grate TineSlot For LOG #6 Corner LOG Flush With Pilot BracketFor LOG #5 Flat Spots Points of LOG Rest onAir Shutter Settings Air Shutter SettingTroubleshooting Symptom Possible Causes Corrective ActionStanding Pilot Ignition System Symptom Possible Cause Corrective Action TroubleshootingIntelliFire Plus Ignition System Shorts in the wiringReference Materials Appliance Dimension DiagramDirect Vent Flex Liner Kits Vent Kits ComponentsAt Depot Service PartsLog Set Assembly StockedMetal Insert, IPI Service Parts SUPREME-I30, SUPREME-I30-SP#19 IPI Valve Assembly GRAND-I35SUPREME-I30 #19 Standing Pilot Valve Assembly Service Parts GRAND-I35-SP, SUPREME-I30-SPService Parts List Standing Pilot Conversion KitsIPI Conversion Kits Contact Information
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