Heat & Glo LifeStyle XLR-PLUS-PB-AU, XLR-PLUS-N-AU Frequently Asked Questions/Troubleshooting

Page 52

Frequently Asked Questions/Troubleshooting

Symptom

Possible Cause

Corrective Action

 

Batteries

Verify batteries are functional and installed correctly.

 

 

 

 

Remote control is in Child

Disengage Child Lock mode.

Remote control will not transmit

Lock mode

 

 

Buttons not being pressed

Press button firmly for one to two seconds to ensure transmis-

 

firmly

sion to module.

 

Control module is not in

Ensure module switch is set to REMOTE.

 

“REMOTE” mode

 

 

 

Control module and remote

The control module will beep when it successfully receives a

Control module will not take

control are not programmed

command. If it does not beep, clear module memory and repro-

to each other

gram the remote control.

commands from remote control

Control module is un-

If the transmission indicator comes on when power button is

 

 

plugged. In case of power

pressed, verify that the control module is plugged in the fire-

 

outage, backup batteries

place junction cord located in the controls area. Also verify that

 

are depleted or missing

the batteries are installed in the battery pack.

Fan does not turn on when fireplace

Built in time delay

The fireplace must run for seven minutes in order for the fan

is started

to engage.

 

Fan does not turn off when fireplace

Built in time delay

The fan will run for twelve minutes after the fireplace is turned off.

turned off

 

 

Fireplace shuts down after extended

 

The fireplace will automatically shut down after nine hours of

Built-in timer

continuous operation if it does not receive a command from

periods

 

the remote.

 

 

 

 

 

 

 

The fireplace cannot be turned off by remote if an external

 

External wired wall switch

wired switch is installed and in the ON position. Turn external

Fireplace is on but will not shut off

 

wall switch to OFF.

with the remote control

Remote control or control

At control module, turn off fireplace by sliding the ON/OFF/

 

REMOTE switch to OFF. Warning! Risk of Burns! Fireplace is

 

module failure

 

hot. Use caution when accessing module.

 

 

 

 

 

52

Heat & Glo • XLR-PLUS-N-AU, XLR-PLUS-PB-AU • 2264-900 Rev. M • 7/12

Page 51 Page 53
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Page 51 Page 53
Contents SAI Global Ref No GSCS20194 AS45532008What to do if you smell gas Models XLR-PLUS-N-AU XLR-PLUS-PB-AU Congratulations Homeowner Reference InformationTable of Contents User GuideAppliance Setup TroubleshootingComponent Access FinishingAustralian Warranty Information Limited Lifetime WarrantyOther Rights This warranty is void if PerthListing and Code Approvals Operating Instructions User Guide Gas Fireplace SafetyYour Fireplace Fixed Glass Assembly Remote Controls, Wall Controls and Wall SwitchesIPI Battery Tray/Battery Installation Clear SpaceFinal inspection by Lighting Instructions IPIAGE 110/120 VAC or 220/240 Nine Hour Safety Shutdown Feature Control Module OperationInitial Break-in Procedure Frequently Asked QuestionsAfter Fireplace is Lit Maintenance and Service Maintenance Tasks-Qualified Service Technician Gasket Seal and Glass Assembly InspectionFirebox Control Compartment and Firebox TopGetting Started Typical Appliance SystemTools and Supplies Needed Design and Installation ConsiderationsInspect Appliance and Components Framing and Clearances Selecting Appliance LocationConstructing the Appliance Chase ClearancesMantel and Wall Projections Mantels Combustible/Non-CombustibleMantel Leg Combustible/Non-Combustible Front Side Finishing DetailTermination Locations Vent Termination Minimum ClearancesMIN. Clearance in. mm Vent Information and Diagrams Top Vent Horizontal Termination Venting with 1 elbow Minimum H1 MaximumTop Vent Horizontal Termination Venting with 2 elbows Minimum H1 + H2 MaximumTop Vent Vertical Termination No Elbows V1 Max= 13.4 m 44 ft Exhaust Restrictor InstructionsTop Vent Vertical Termination Venting with 2 elbows V1 Minimum Maximum V1 + V2 MinimumTop Vent Vertical Termination Venting with 3 elbows V1 Minimum H1 + H2 Maximum V1 + V2 MinimumTop Vent Vertical Termination Venting with 4 elbows Vent Clearances and Framing Pipe Clearances to CombustiblesWall Penetration Framing Combustible Wall PenetrationInstall the Ceiling Firestop Pipe SLPFlat Ceiling Installation Install Attic Insulation ShieldVaulted Ceiling Installation Appliance Preparation Top VentInstalling the Optional Heat-Zone-240V Kit Securing and Leveling the ApplianceInstalling Vent Pipe SLP Pipe Assemble Vent SectionsAssemble Slip Sections Secure The Vent SectionsInstall Decorative Ceiling Components Disassemble Vent SectionsInstall Metal Roof Flashing Assemble and Install Storm CollarInstall Decorative Wall Components Install Vertical Termination CapHeat Shield Requirements for Horizontal Termination Install Horizontal Termination Cap 17 Venting through the WallGas Information Gas ConnectionNatural Gas Propane ButaneAccess Through the Valve Assembly Valve Pressure TapsWiring Requirements IntelliFire Plus Ignition System WiringOptional Accessories Requirements Optional Remote Control Receiver LocationElectrical Service and Repair Blower Junction Cord InformationFireplace Specific Information Kit ContentsIntroduction Installation Precautions Changing Temperature ScaleInstallation of Remote Control Housing Determine LocationFan Installation AUX300CE Module InstallationProgramming the RC300AU to the Control Module Idle When Remote is in on Mode Standby mode Display Screen Function ButtonsAbout on Mode About OFF ModeAdjusting Flame Height Adjusting Fan SpeedAdjusting Thermostat Adjusting TimerSetting the Child Lock Power OutageFrequently Asked Questions/Troubleshooting Symptom Possible Cause Corrective ActionNon-Combustible Materials Specification FinishingFraming and Finishing Instructions Finishing InstructionsFinishing Details Finish and Sealing Joints Finishing Around Opening with Gypsum WallboardGas Pipe Requirements PaintingTOP View Unlimited Facing Material Overlap Fit Method Tonic or Martini Decorative FrontDecorative Fronts Inside and Overlap Method See .CDimensions of Tonic Decorative Front See Figures 13.15Appliance Setup Media Options Air Shutter SettingVerify Performance of Appliance Symptom Possible Cause Corrective Action TroubleshootingIntelliFire Plus Ignition System Ues to spark, and main Frequently Asked Questions/Troubleshooting Component Access Access Through the Valve Assembly Gas Valve Replacement Pilot Assembly ReplacementAppliance Dimension Diagram Reference MaterialsMaintenance Tasks Inspect Maintenance TasksVent Components Diagrams DVP-HPC Cap Brick ExtensionSLP-45 45 Elbow SLP90- 90 ElbowCeiling Firestop SupportSnorkel Support Box-BlackSLP-HRC-SS SLP-HRC-ZC-SS Horizontal Termination CAP Service Parts XLR-PLUS-N-AU, XLR-PLUS-PB-AU#15 Valve Assembly Service Parts List XLR-PLUS-N-AU, XLR-PLUS-PB-AUContact Information
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