Heat & Glo LifeStyle XLR-PLUS-PB-AU manual Troubleshooting, IntelliFire Plus Ignition System

Page 62

15 Troubleshooting

With proper installation, operation, and maintenance your gas appliance will provide years of trouble-free service. If you do experience a problem, this troubleshooting guide will assist a qualified service technician in the diagnosis of a problem and the corrective action to be taken. This troubleshooting guide can only be used by a qualified service technician. Contact your dealer to arrange a service call by a qualified service technician.

A. IntelliFire Plus™ Ignition System

Symptom

Possible Cause

Corrective Action

 

 

 

1. Pilot won’t light.

a. Incorrect wiring.

Verify “S” wire (white) for sensor and “I” wire (orange) for ignitor are

The ignitor/module

 

connected to correct terminals on module and pilot assembly.

makes noise, but no

 

 

b. Loose connections or electrical

Verify no loose connections or electrical shorts in wiring from mod-

spark.

 

shorts in the wiring.

ule to pilot assembly. Verify connections underneath pilot assem-

 

 

bly are tight; also verify connections are not grounding out to metal

 

 

chassis, pilot burner, pilot enclosure, mesh screen if present, or any

 

 

other metal object.

 

 

 

 

c. Ignitor gap is too large.

Verify gap of igniter to right side of pilot hood. The gap should be

 

 

approximately 1/8 in (3 mm).

 

 

 

 

d. Module.

Turn ON/OFF rocker switch or wall switch to OFF position. Remove

 

 

ignitor wire “I” from module. Place a grounded wire about 3/16 in. (5

 

 

mm) away from “I” terminal on module. Place ON/OFF rocker switch

 

 

or wall switch in ON position. If there is no spark at “I” terminal module

 

 

must be replaced. If there is a spark at “I” terminal, module is fine.

 

 

Inspect pilot assembly for shorted sparker wire or cracked insulator

 

 

around electrode. Replace pilot if necessary.

 

 

 

2. Pilot won’t light,

a. No power or transformer installed

Verify that transformer is installed and plugged into module. Check

there is no noise or

incorrectly.

voltage of transformer under load at spade connection on module

spark.

 

with ON/OFF switch in ON position. Acceptable readings of a good

 

 

transformer are between 6.4 and 6.6 volts AC.

 

 

 

 

b. A shorted or loose connection in wir-

Remove and reinstall the wiring harness that plugs into module.

 

ing configuration or wiring harness.

Verify there is a tight fit. Verify pilot assembly wiring to module. Re-

 

 

move and verify continuity of each wire in wiring harness. Replace

 

 

any damaged components.

 

 

 

 

c. Improper wall switch wiring.

Verify that 220-240 VAC service power is “ON” to appliance.

 

 

 

 

d. Module not grounded.

Verify black ground wire from module wire harness is grounded to

 

 

metal chassis of appliance.

 

 

 

 

e. Module.

Turn ON/OFF rocker switch or wall switch to OFF position. Remove

 

 

ignitor wire “I” from module. Place ON/OFF rocker switch or wall

 

 

switch in ON position. If there is no spark at “I” terminal module

 

 

must be replaced. If there is a spark at “I” terminal, module is fine.

 

 

Inspect pilot assembly for shorted sparker wire or cracked insulator

 

 

around electrode.

 

 

 

3. Pilot sparks, but

a. Gas supply.

Verify that incoming gas line ball valve is “open”. Verify that inlet

Pilot will not light.

 

pressure reading is within acceptable limits, inlet pressure must not

 

 

be exceeded.

 

 

 

 

b. Ignitor gap is incorrect.

Verify that spark gap from ignitor to pilot hood is 1/8 in. (3 mm).

 

 

 

 

c. Module is not grounded.

Verify module is securely grounded to metal chassis of appliance.

 

 

 

 

d. Module voltage output / Valve/Pilot

Verify battery voltage is at least 5.7 volts. Replace batteries if volt-

 

solenoid ohms readings.

age is below 5.7.

 

 

 

62

Heat & Glo • XLR-PLUS-N-AU, XLR-PLUS-PB-AU2264-900 Rev. M • 7/12

Image 62
Contents What to do if you smell gas Ref No GSCS20194 AS45532008SAI Global Models XLR-PLUS-N-AU XLR-PLUS-PB-AU Congratulations Homeowner Reference InformationTable of Contents User GuideComponent Access Appliance SetupTroubleshooting FinishingAustralian Warranty Information Limited Lifetime WarrantyOther Rights This warranty is void if PerthListing and Code Approvals Your Fireplace Gas Fireplace SafetyOperating Instructions User Guide IPI Battery Tray/Battery Installation Fixed Glass AssemblyRemote Controls, Wall Controls and Wall Switches Clear SpaceAGE 110/120 VAC or 220/240 Lighting Instructions IPIFinal inspection by Nine Hour Safety Shutdown Feature Control Module OperationAfter Fireplace is Lit Frequently Asked QuestionsInitial Break-in Procedure Maintenance and Service Firebox Maintenance Tasks-Qualified Service TechnicianGasket Seal and Glass Assembly Inspection Control Compartment and Firebox TopGetting Started Typical Appliance SystemInspect Appliance and Components Design and Installation ConsiderationsTools and Supplies Needed Framing and Clearances Selecting Appliance LocationConstructing the Appliance Chase ClearancesMantel Leg Combustible/Non-Combustible Mantel and Wall ProjectionsMantels Combustible/Non-Combustible Front Side Finishing DetailTermination Locations Vent Termination Minimum ClearancesMIN. Clearance in. mm Vent Information and Diagrams Top Vent Horizontal Termination Venting with 1 elbow Minimum H1 MaximumTop Vent Horizontal Termination Venting with 2 elbows Minimum H1 + H2 MaximumTop Vent Vertical Termination No Elbows V1 Max= 13.4 m 44 ft Exhaust Restrictor InstructionsTop Vent Vertical Termination Venting with 2 elbows V1 Minimum Maximum V1 + V2 MinimumTop Vent Vertical Termination Venting with 3 elbows V1 Minimum H1 + H2 Maximum V1 + V2 MinimumTop Vent Vertical Termination Venting with 4 elbows Wall Penetration Framing Vent Clearances and FramingPipe Clearances to Combustibles Combustible Wall PenetrationInstall the Ceiling Firestop Pipe SLPVaulted Ceiling Installation Install Attic Insulation ShieldFlat Ceiling Installation Appliance Preparation Top VentInstalling the Optional Heat-Zone-240V Kit Securing and Leveling the ApplianceInstalling Vent Pipe SLP Pipe Assemble Vent SectionsAssemble Slip Sections Secure The Vent SectionsInstall Decorative Ceiling Components Disassemble Vent SectionsInstall Metal Roof Flashing Assemble and Install Storm CollarHeat Shield Requirements for Horizontal Termination Install Vertical Termination CapInstall Decorative Wall Components Install Horizontal Termination Cap 17 Venting through the WallNatural Gas Gas InformationGas Connection Propane ButaneAccess Through the Valve Assembly Valve Pressure TapsOptional Accessories Requirements Wiring RequirementsIntelliFire Plus Ignition System Wiring Optional Remote Control Receiver LocationElectrical Service and Repair Blower Junction Cord InformationIntroduction Kit ContentsFireplace Specific Information Installation of Remote Control Housing Installation PrecautionsChanging Temperature Scale Determine LocationProgramming the RC300AU to the Control Module AUX300CE Module InstallationFan Installation Display Screen Idle When Remote is in on ModeStandby mode Function ButtonsAdjusting Flame Height About on ModeAbout OFF Mode Adjusting Fan SpeedSetting the Child Lock Adjusting ThermostatAdjusting Timer Power OutageFrequently Asked Questions/Troubleshooting Symptom Possible Cause Corrective ActionFraming and Finishing Instructions Non-Combustible Materials SpecificationFinishing Finishing InstructionsFinishing Details Gas Pipe Requirements Finish and Sealing JointsFinishing Around Opening with Gypsum Wallboard PaintingTOP View Unlimited Facing Material Overlap Fit Method Tonic or Martini Decorative FrontDecorative Fronts Inside and Overlap Method See .CDimensions of Tonic Decorative Front See Figures 13.15Appliance Setup Verify Performance of Appliance Air Shutter SettingMedia Options IntelliFire Plus Ignition System TroubleshootingSymptom Possible Cause Corrective Action Ues to spark, and main Frequently Asked Questions/Troubleshooting Component Access Access Through the Valve Assembly Gas Valve Replacement Pilot Assembly ReplacementAppliance Dimension Diagram Reference MaterialsMaintenance Tasks Inspect Maintenance TasksVent Components Diagrams DVP-HPC Cap Brick ExtensionCeiling Firestop SLP-45 45 ElbowSLP90- 90 Elbow SupportSnorkel Support Box-BlackSLP-HRC-SS SLP-HRC-ZC-SS Horizontal Termination CAP Service Parts XLR-PLUS-N-AU, XLR-PLUS-PB-AU#15 Valve Assembly Service Parts List XLR-PLUS-N-AU, XLR-PLUS-PB-AUContact Information

XLR-PLUS-N-AU, XLR-PLUS-PB-AU specifications

The Heat & Glo LifeStyle XLR-PLUS-PB-AU and XLR-PLUS-N-AU are modern gas fireplaces designed to provide both comfort and aesthetic appeal to your home. These models exemplify innovative design, advanced technology, and user-friendly features that make them ideal for any living space.

One of the standout features of the XLR-PLUS series is its elegant linear design, which offers a contemporary aesthetic suitable for various interior styles. The fireplaces are available in multiple sizes, ensuring they can fit into a wide range of spaces, whether in a cozy den or a spacious open-concept living area. The sleek appearance is complemented by a variety of front options, allowing homeowners to customize their fireplace to match personal tastes and home décor.

The heating technology in the XLR-PLUS fireplaces is another key highlight. Equipped with advanced gas burner systems, these units deliver efficient heating performance, making them an excellent choice for year-round use. The adjustable flame height feature not only enhances ambiance but also allows users to customize the heat output based on their needs. This flexibility contributes to energy savings, as users can efficiently manage their heating preferences.

Notably, the XLR-PLUS models incorporate the IntelliFire® Ignition System, a state-of-the-art technology that ensures reliable lighting and easy operation. This system simplifies the ignition process, allowing users to start their fireplace with the push of a button. Furthermore, the fireplaces come with a remote control that provides added convenience, enabling users to adjust settings from the comfort of their seat.

Safety is a top priority with the Heat & Glo LifeStyle series. These fireplaces feature a built-in safety shut-off mechanism that automatically turns off the unit if it detects any issues, offering peace of mind for users. Additionally, the glass front is designed to remain cool to the touch, reducing the risk of burns, making them a family-friendly option.

In terms of installation, both the XLR-PLUS-PB-AU and XLR-PLUS-N-AU models are designed with versatility in mind. They can be installed in various configurations, including built-in, wall-mounted, or as part of a custom cabinetry project. This adaptability allows homeowners to seamlessly integrate the fireplace into their space.

In summary, the Heat & Glo LifeStyle XLR-PLUS-PB-AU and XLR-PLUS-N-AU fireplaces combine cutting-edge technology, customizable design, and reliable performance. With features that prioritize both safety and user experience, these models are perfect for those looking to enhance their living spaces with warmth and style.