Heat & Glo LifeStyle RED60 2159-900 manual After Fireplace is Lit, Frequently Asked Questions

ISSUE

SOLUTIONS

Condensation on the glass

This is a result of gas combustion and temperature variations. As the fireplace warms, this conden-

sation will disappear.

Blue flames

This is a result of normal operation and the flames will begin to yellow as the fireplace is allowed to

burn for 20 to 40 minutes.

When first operated, this fireplace may release an odor for the first several hours. This is caused

Odor from fireplace

by the curing of materials from manufacturing. Odor may also be released from finishing materials

and adhesives used near the fireplace. These circumstances may require additional curing related

to the installation environment.

Film on the glass

This is a normal result of the curing process of the paint. Glass should be cleaned within 3 to 4

hours of initial burning. A non-abrasive cleaner such as gas appliance glass cleaner may be nec-

essary. See your dealer.

Noise is caused by metal expanding and contracting as it heats up and cools down, similar to the

Metallic noise

sound produced by a furnace or heating duct. This noise does not affect the operation or longevity

of the fireplace.

There may be some “cracking” noise coming from the fireplace during the first few heating and

Rock noise

cooling cycles. This noise is associated with settling rock and some minor cracking of larger

pieces of rock. This will lessen over time as the glass rock is conditioned to the heating and cool-

ing temperature changes.

Rocks falling through basepan

It is expected that a few small pieces of rock may fall through the basepan and come to rest on the

fireplace bottom. This has no affect on fireplace performance.

Wall above appliance feels hot to

No action necessary. This appliance ships with a non-combustible material attached. Specifica-

the touch.

tions of the attached non-combustible material are listed in Section 1.E.

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Heat & Glo • RED60 • 2159-900 Rev. R • 9/12