
TROUBLESHOOTING
Continued
| OBSERVED PROBLEM POSSIBLE CAUSE | REMEDY | 
| Pilot will not stay lit | 1. | Loose wiring on ignitor wire | 
| 
 | 
 | to ignition module and/or | 
| 
 | 
 | poor ground to ignition | 
| 
 | 
 | module | 
| 
 | 2. | Pilot flame too low to | 
| 
 | 
 | sense | 
1.Check wiring connection. Refer to wiring diagram (see Wiring Diagram, page
21)and/or check ground wire to ignition module
2.Clean and adjust pilot burn- er and check gas supply and inlet pressure to unit Note: Have a qualified tech- nician replace pilot assem- bly if broken or corroded
| No gas to burner, although wall | 1. | Wall switch wires defective | 1. | Check electrical connec- | 
| switch and valve are set to the | 
 | or too long | 
 | tions | 
| ON position | 
 | 
 | 
 | 
 | 
| 
 | 
 | 
 | 
 | 
 | 
| Frequent pilot outage | 1. | Pilot flame may be too | 1. | Clean and adjust pilot flame | 
| 
 | 
 | low, causing safety pilot to | 
 | for maximum flame impinge- | 
| 
 | 
 | “drop out” | 
 | ment on thermopile | 
| 
 | 2. | Improper venting or exces- | 2. | Have the vent system in- | 
| 
 | 
 | sive blockage | 
 | spected, including the ter- | 
| 
 | 
 | 
 | 
 | mination cap. Remove any | 
| 
 | 
 | 
 | 
 | restriction or obstruction | 
| 
 | 
 | 
 | 
 | 
 | 
| Fireplace produces a clicking/ | 1. | Metal expanding while | 1. | This is normal with most | 
| ticking noise just after burner | 
 | heating or contracting while | 
 | fireplaces. If noise is ex- | 
| is lit or shut off | 
 | cooling | 
 | cessive, contact qualified | 
| 
 | 
 | 
 | 
 | service person | 
| 
 | 
 | 
 | 
 | 
 | 
| Slight smoke or odor during | 1. | Residues from manufac- | 1. | Problem will stop after a few | 
| initial operation | 
 | turing processes and logs | 
 | hours of operation | 
| 
 | 
 | curing | 
 | 
 | 
| 26 | www.desatech.com |