Troubleshooting
WARNING: Turn off fireplace and let cool before servicing. Only a qualified service person should service and repair fireplace.
CAUTION: Never use a wire, needle or similar object to clean pilot. This can damage pilot unit.
Note: All troubleshooting items are listed in order of operation.
OBSERVED PROBLEM POSSIBLE CAUSE | REMEDY |
Ignitor will not spark or pilot will not light
1.No gas supply or shutoff valve is OFF
2.Air in gas line
3.Construction debris clog- ging pilot orifice
4.Low gas pressure
5.Kinked pilot line
6.Control valve is not opening
7.No power to unit or the ignition module or power transformer is bad
1.Check to see if you have gas supply and that equipment shutoff valve is opened
2.Repeat lighting procedure several times to purge all air out of lines. If after repeated attempts appliance does not light, call for qualified service and repair
3.Remove debris and dirt, inspect and clean any other possible obstructions
4.Contact your gas supplier to check pressure
5.Have a qualified technician replace pilot line
6.Replace control valve (Re- fer to Replacement Parts, page 24)
7.Check that main power is on and that all wire con- nections are made correctly to the ignition model (see Wiring Diagram, page 21).
Check for 24 VAC at the secondary side of the trans- former. If 24 VAC is present and the module does not operate, have the module replaced otherwise have the transformer replaced
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