Hearth and Home Technologies CASTILE-MBK1, CASTILE-PMH1, CASTILE-CWL Troubleshooting, Symption

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Castile Pellet Stove

 

 

 

 

 

 

 

9

 

 

With proper installation, operation, and maintenance your appliance will provide years

 

 

of trouble-free service. If you do experience a problem, this troubleshooting guide

 

 

 

 

 

 

 

 

Troubleshooting

will assist a qualified service person in the diagnosis of a problem and the corrective

 

 

 

action to be taken. This troubleshooting guide can only be used by a qualified service

 

 

 

 

 

technician.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Symption

Possible Cause

Corrective Action

 

Plug in appliance - No

No current to outlet.

Check circuit breaker at service panel.

 

response.

 

.7 amp fuse defective.

Replace fuse.

 

 

 

 

 

 

 

 

#3 snap disc tripped or defective.

Reset or replace snap disc.

 

 

 

 

Control box defective.

Replace control box.

 

Call light on. No fire.

Out of fuel.

 

Check hopper. Fill with fuel.

 

No fuel in firepot.

#2 snap disc may be defective.

Replace snap disc.

 

 

 

 

 

 

 

 

Vacuum switch not closing, no vacuum.

Check exhaust blower is plugged in and

 

 

 

 

 

 

operating.

 

 

 

 

 

 

Check vacuum switch is plugged in.

 

 

 

 

 

 

Check vacuum hose is in good condition,

 

 

 

 

 

 

clear and connected at both ends.

 

 

 

 

 

 

Check thermocouple is in good condition

 

 

 

 

 

 

and plugged in properly.

 

 

 

 

 

 

Make sure venting system is clean.

 

 

 

 

 

 

Make sure front door is closed.

 

 

 

 

Control box defective.

Replace control box.

 

Call light on. No fire.

Firepot clean-out plate not closed.

Check that firepot clean-out plate is fully

 

Partially burned fuel in

 

 

closed.

 

firepot.

 

Firepot is dirty (missed ignition).

Clean firepot. Make sure there is no clinker

 

 

 

 

 

 

 

 

 

 

in the firepot.

 

 

 

 

 

 

Clinkers may have to be broken up with

 

 

 

 

 

 

firepot scraper tool or other means.

 

Call light on. No fire.

Firepot clean-out plate not closed.

Check that firepot clean-out plate is fully

 

Unburned pellets in

 

 

closed.

 

firepot.

 

Firepot is dirty.

 

Clean firepot. Make sure there is not a

 

 

 

 

 

 

 

 

 

 

 

 

clinker in the firepot. Clinkers may have to

 

 

 

 

 

 

be pushed out of firepot with firepot scraper

 

 

 

 

 

 

tool or other means.

 

 

 

 

Ignition hole blocked.

Scrape with solid piece of wire.

 

 

 

 

Igniter not working.

Remove ash pan to see if igniter is glowing

 

 

 

 

red on start-up.

 

 

 

 

 

 

 

 

 

 

 

 

Check igniter wires for good connection.

 

 

 

 

 

 

Replace igniter using 1/4 inch male /female

 

 

 

 

 

 

spade connectors.

 

 

 

 

Control box defective.

Replace control box.

 

Slow or smoky start-up.

Firepot clean-out plate not closed.

Check that firepot clean-out is fully closed.

 

 

 

 

Firepot is dirty.

 

Clean firepot. Make sure there is not a

 

 

 

 

 

 

clinker in the firepot. Clinkers may have to

 

 

 

 

 

 

pushed out of firepot with firepot scraper

 

 

 

 

 

 

tool or other means.

 

 

 

 

Excessive amount of fuel at start-up.

Reduce feed rate using feed rate adjust-

 

 

 

 

 

 

ment control rod located inside hopper.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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September 1, 2008

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Contents Castile Pellet Stove Castile Pellet Stove Location Back side of left side panelTable of Contents Listing and Code Approvals Design, Installation & Location Considerations Fire SafetyGetting Started Appliance LocationCastile Pellet Stove Tools And Supplies Needed Inspect Appliance & Components and Pre-Use Check ListFire Risk 3Dimensions and Clearances Appliance DimensionsCastile Pellet Stove Clearances to Combustibles UL and ULC Exception for Horizontal Installations Castile Pellet Stove Hearth Pad Requirements UL and ULCHearth Pad Requirements 4Vent Information Chimney and Exhaust ConnectionVenting Termination Requirements Pipe Selection Chart Castile Pellet Stove Equivalent Feet of PipeExample of 3 Elbow-Rear Vent Termination Calculaton See Figure5Venting Systems AlcoveStraight Out DegreeCastile Pellet Stove Through The Wall Castile Pellet Stove Vertical Through The Wall & VerticalCastile Pellet Stove Masonry Alternate Masonry6Mobile Home 7Appliance Set-Up Outside Air Kit InstructionsTop Vent Adapter Installation Rear Vent and Rear Vent to Top Vent Adapter InstallationInstalling the Top Vent Adapter Castile Pellet Stove Leg Leveling SystemOptional TOP LOG Castile Pellet Stove Thermostat Installation 8Operating Instructions Fuel Size And Material General Operating InformationFire Characteristics Feed Rate Adjustment InstructionsCastile Pellet Stove Before Your First Fire Starting Your First FireFrequently Asked Questions Castile Pellet Stove Iginition CyclesTroubleshooting SymptionPossible Cause Corrective Action Page Symptoms Possible Cause Corrective Action Quick Reference Maintenance Chart 10Maintaining & Servicing Your ApplianceFrequency Daily Weekly Monthly YearlyCleaning Firepot with Cleaning Rod & Firepot Scraper Cleaning Ash PanCleaning Heat Exchanger Chambers & Drop Tube Ash Removal from FireboxCleaning Beneath Heat Exchanger Cleaning the Exhaust PathCleaning the Hopper Cleaning the GlassCleaning Convection Blower Requires No Lubrication Cleaning Exhaust Blower Requires No LubricationCleaning the Top Vent Adapter Preparing Firebox for Non-Burn Season Frequency YearlyCastile Pellet Stove High Ash Fuel Content Maintenance Convection Blower ReplacementCombustion Blower Replacement Remove 6 screws Combustion BlowerIgniter Replacement Glass Replacement Component Function Vacuum Switch Wiring Harness See .1 belowSnap Disc #1 Convection Blower 110F Snap Disc #2 Fuel Delivery Interrupt 250FCastile Pellet Stove Component Locations Castile Pellet Stove Exploded Views Description Part NumberPart Description Castile Pellet Stove Service Parts and Accessories Service PartsCastile Pellet Stove Accessories AppliancesCastile Pellet Stove Service and Maintenance Log Date of Service Performed By Description of ServiceCastile Pellet Stove Service and Maintenance Log Cont’d Castile Pellet Stove Homeowner’s Notes Castile Pellet Stove Warranty Policy EPAHearth & Home Technologies Limited Warranty Cont’d T O T O Telephone

CASTILE-PMH1, CASTILE-CSB, CASTILE-MBK1, CASTILE-CWL specifications

Hearth and Home Technologies is renowned for its innovative and efficient heating solutions, among which the CASTILE line of products stands out. The CASTILE-CWL, CASTILE-MBK1, CASTILE-CSB, and CASTILE-PMH1 represent a blend of tradition and modern technology, designed to enhance home comfort while prioritizing energy efficiency and ease of use.

The CASTILE-CWL is a versatile unit featuring a sleek design that fits effortlessly into various decors. It incorporates an advanced combustion system that promotes cleaner burning, reducing emissions while delivering robust heat output. Its large hopper capacity minimizes the frequency of refueling, making it ideal for continuous heating. Additionally, the intuitive control panel offers user-friendly operation, allowing homeowners to set their ideal temperature easily.

Next, the CASTILE-MBK1 model boasts a unique design compatible with many different settings. It features enhanced insulation that ensures maximum heat retention and minimizes heat loss. The automatic ignition and advanced safety features ensure that use is not only efficient but also worry-free. Moreover, this model includes a programmable thermostat, giving users the ability to set heating schedules according to their preferences.

The CASTILE-CSB is particularly notable for its integration of modern technology with traditional aesthetics. Its compact design doesn’t skimp on performance, and its high-efficiency rating translates to lower energy bills. With features like a quiet operation system and a digital display for monitoring, the CASTILE-CSB is perfect for homes of any size. The model also offers customizable options for different finishes, allowing homeowners to match their heating source with their interior design.

Finally, the CASTILE-PMH1 rounds out this impressive lineup. This model is designed for reliable performance, providing consistent warmth with its state-of-the-art heat exchanger technology. The chimney venting system enables optimal heat distribution throughout the home while maintaining safety standards. Additionally, it includes features such as an easy-clean design and multiple heat settings, allowing users to tailor their heating experience.

In summary, Hearth and Home Technologies’ CASTILE product line offers an impressive combination of style, efficiency, and advanced features. Each model caters to specific needs while upholding the brand's commitment to quality and innovation, ensuring homeowners can enjoy a warm and inviting living environment.
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