Warranty
4.The stove must be operated and maintained at all times in accordance with the instructions in the Owner’s Manual. If the unit shows signs of neglect or misuse, it is not covered under the terms of this Warranty policy. Performance problems due to operator error will not be covered by the Limited Warranty policy.
5.As this is a heating appliance, some changes in colour of surface finishes may occur. This is not a flaw and as such is not covered under this warranty.
6.Some minor expansion, contraction, or movement of certain parts and resulting noise, is normal and not a defect and, therefore, is not covered under this Limited Warranty.
7.Misuse includes
8.The Limited Warranty will cover glass thermal breakage only and will not cover misuse of the stove glass, including but not limited to glass that is struck, has surface contaminates or has had harsh or abrasive cleaners used on it.
9.This warranty does not cover products made or provided by other manufacturers and used in conjunction with the operation of this stove without prior authorization from Sherwood Industries Ltd. The use of such products may nullify the Limited Warranty on this stove. If unsure as to the extent of this Limited Warranty, contact your authorized VistaFlame dealer before installation.
10.Sherwood Industries Ltd. will not be responsible for inadequate performance caused by environmental conditions.
11.The Limited Warranty does not cover installation and operational related problems such as use of downdrafts or spillage caused by environmental conditions. Environmental conditions include but are not limited to nearby trees, buildings, roof tops, wind, hills, mountains, inadequate venting or ventilation, excessive offsets, negative air pressures or other influences caused by mechanical systems such as furnaces, fans, clothes dryers etc.
12.The Limited Warranty is void if:
a)The stove has been operated in atmospheres contaminated by chlorine, fluorine or other damaging chemicals.
b)The stove is subject to submersion in water or prolonged periods of dampness or condensation.
c)Any damage to the unit, combustion chamber or other components due to water, or weather damage which is the result of, but not limited to, improper chimney/venting installation.
c)Salt air in coastal areas or high humidity can be corrosive to the finish; these environments can cause rusting. Damage caused by salt air or high humidity is not covered by the Limited Warranty.
13.Exclusions to the Limited Warranty include: injury, loss of use, damage, failure to function due to accident, negligence, misuse, improper installation, alteration or adjustment of the manufacturer’s settings of components, lack of proper and regular maintenance, alteration, or act of God.
14.The Limited Warranty does not cover damage caused to the fireplace or stove while in transit. If this occurs, do not operate the stove and contact your courier and/or dealer.
15.Limited Warranty does not extend to or include firebox paint, door or glass gaskets with damage caused by normal wear and tear, or exterior paint discoloration or chipping, worn gaskets, etc.
16.The Limited Warranty does not include damage to the unit caused by abuse, improper installation, or modification of the unit.
17.Damage to plated surfaces caused by fingerprints, scratches, melted items, or other external scores and residues left on the plated surfaces from the use of abrasive cleaners or polishes is not covered in this warranty.
18.The Limited Warranty does not cover tarnish, discoloration or wear on the plated surfaces.
19.The paint on the Metal Brick Liner may peel. This is due to the extreme conditions applied to the paint during normal usage. It is not a flaw and is not covered under warranty.
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