American Water Heater
COMMERCIAL ELECTRIC WATER HEATERS, STCE3-52/80/119, ITCE3-52/80/119
manual
Troubleshooting
Install
Alarm Condition
Current Fault / Alert Menu
Wiring Connections
Heating Element Configurations
Economy Mode Setup Menu
Differential Settings
Restore Factory Defaults Menu
Power Supply
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Contents
MODELS STCE3-52/80/119 & ITCE3-52/80/119
Service Handbook
COMMERCIAL ELECTRIC WATER HEATERS
Technical Support and Parts
Page
COMMERCIAL ELECTRIC WATER HEATER
TABLE OF CONTENTS
SERVICE MANUAL
IMPORTANT SERVICE REMINDER
QUALIFICATIONS - QUALIFIED SERVICE AGENT
SERVICE WARNING
INTRODUCTION
INSTRUCTION MANUAL
TOOLS REQUIRED
THERMAL EXPANSION
INSTALLATION CONSIDERATIONS
CLOSED WATER SYSTEMS
Grounding
Power Supply
ELECTRICAL REQUIREMENTS
SERVICE PRECAUTIONS
PRE SERVICE CHECKS
WIRING CONNECTIONS
SURFACE MOUNT CONTROL MODELS
HEATING ELEMENT CONFIGURATIONS
WATER HEATER CONSTRUCTION
ELECTRONIC CONTROL MODELS
SURFACE MOUNT CONTROL MODELS
WATER HEATER CONSTRUCTION
ELECTRONIC CONTROL MODELS
Voltage
OPERATION & SERVICE
PRINCIPLES OF ELECTRICITY
Amperage
Calculating Amps/Ohms/Volts/Watts
Ohms Law applied to “SINGLE PHASE” 1Ø power
Ohms Law
SINGLE AND THREE PHASE POWER
L1 L2 L3
Checking Single Phase 1Ø Power
2 L2 and L3 terminals of the water heater’s Power Distribution Block
Checking Three Phase 3Ø Power
1 L1 and L2 terminals of the water heater’s Power Distribution Block
3 L1 and L3 terminals of the water heater’s Power Distribution Block
Surface Mount Control Models Single Phase to Three Phase
PHASE CONVERSIONS - SURFACE MOUNT CONTROL MODELS
Surface Mount Control Models Three Phase to Single Phase
Electronic Control Models Single Phase to Three Phase
PHASE CONVERSIONS - ELECTRONIC CONTROL MODELS
Electronic Control Models Three Phase to Single Phase
Volt Meter Method
FUSES
Ohm Meter Method
SURFACE MOUNT THERMOSTATS
Thermostat & ECO Test
Wire conductor inside tube
HEATING ELEMENTS
Heating Element Construction
Heating Element Ratings
Heating Element Configurations
NUMBER OF FACTORY INSTALLED
TOTAL
APPROXIMATE CURRENT - AMPS
Heating Element Amperage
ELEMENT
208 VAC
Heating Element Amperage Test
Heating Element Voltage Test
Heating Element Resistance & Ground Tests
Measuring Resistance
Heating Element Ground Test
Replacing Heating Elements
Element Sensor
ELEMENT SENSORS
Element Sensor Construction
Three Current Sensors Element Sensor Functions
Element Sensor Operation
CONTACTORS
Contactor Construction - How They Work
Element Numbers/Connections Wire Colors to Elements
Contactor Configurations
Power Connection Terminals
Contactors
Contactor Inspection
Physically Operate Mechanical
Contactor Coil Voltage - At Contactor
Contactor Coil Voltage - At CCB
TRANSFORMERS
120 VAC Control Circuit Transformer Wiring
X1 120 VAC
H1 H2 H3 H4 H5 N/A Primary Winding Secondary Winding
Secondary Winding Voltage Test
120 VAC Control Circuit Transformer Test
Primary Winding Voltage Test
24 VAC Transformer Test
Temperature Sensor
ECO High Temperature Limit Switch
IMMERSION TEMPERATURE PROBE
Checking Temperature Sensor Resistance
Temperature Sensor Resistance Test
Temperature Sensor Resistance Data
WATER TEMPERATURE
Checking ECO Switch Continuity
Temperature Sensor DC Voltage Test
ECO Continuity Test
DC Voltage To Temperature Sensor
120 VAC From ECO
ECO Voltage Test
120 VAC To ECO
Ground Connection
ELECTRONIC CONTROLS
UIM User Interface Module CCB Central Control Board
CCB - CENTRAL CONTROL BOARD
J3 Wiring Terminals - Alarm Output Relay see page
CCB Socket & Wiring Terminal Identification
J2 Socket - 120 VAC Power Supply
J4 Wiring Terminals - Contactor Coils
J8 Socket - Not Used J9 Socket - Not Used J10 Socket - Not Used
J7 Socket - Enable / Disable Circuits 1 & 2 see pages 45
J16 Socket - Not Used J17 Wiring Terminals - Not Used
J13 Socket - Heating Element Sensors Bank
CCB Enable/Disable Circuits Test
Checking for Ground
Checking Power and Ground To The CCB
Checking for 120 VAC
UIM Circuit Board Back
Service Notes - Button Pad Ribbon Cable
UIM - USER INTERFACE MODULE
UIM Circuit Board Front
CONTROL SYSTEM NAVIGATION
CONTROL SYSTEM FEATURES
ELECTRONIC CONTROL SYSTEM
UIM - User Interface Module
THE DESKTOP SCREEN
Table 1 Status Icons
ICON
STATE
Table 2 - Operating States
Table 3 - Control System Menus
MENUS†
Operating Set Point
Differential Settings
TEMPERATURES MENU
Tank Temperature
Temperature Settings
Alarm Relay Output
Enable / Disable 1
Alarm Condition
HEATER STATUS MENU
Desktop Screen During Economy Mode Economy Mode Setup Menu
ECONOMY MODE SETUP MENU
Setpoint Adjustment
Current Time
Economy Mode Settings Setpoint Adjustment Value
Economy Mode Settings Time Clock Settings
Normal Operation Between
Economy Mode Settings Daily Operating Mode Settings
Economy Mode All Day
Alarm SP
ALARM OUTPUT SETUP MENU
Temp Alarm SP Used for external
Alarm Output Settings
Temperature Units
DISPLAY SETTINGS MENU
Display Settings
Backlight Delay
Total Heating Time
HEATER INFORMATION MENU
Elapsed Time
Bank # Cycles
FAULT OCCURRENCE MENU
CURRENT FAULT / ALERT MENU
FAULT HISTORY MENU
Main Menu - Current Fault Selected Fault History Menu
Factory Default User Settings
RESTORE FACTORY DEFAULTS MENU
Restore Factory Defaults
No Hot Water
TROUBLESHOOTING
COMMON SERVICE PROBLEMS
Not Enough Hot Water
CONTROL SYSTEM UNRESPONSIVE
Fault Conditions
Resetting Control System
Alert Conditions
UIM is Inoperable
Heating Cycle Disabled
Control System Unresponsive cont
FAULT AND ALERT MESSAGES
“No Current Detected”
“Temp Probe Short”
Fault & Alert Messages
“Temp Probe Open”
“Energy Cut Out ECO”
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Technical Support and Parts
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