American Water Heater
STCE3-52/80/119, ITCE3-52/80/119, COMMERCIAL ELECTRIC WATER HEATERS
manual
Troubleshooting
Install
Alarm Condition
Current Fault / Alert Menu
Wiring Connections
Heating Element Configurations
Economy Mode Setup Menu
Differential Settings
Restore Factory Defaults Menu
Power Supply
Page 72
NOTES
Page 71
Page 73
Image 72
Page 71
Page 73
Contents
Service Handbook
COMMERCIAL ELECTRIC WATER HEATERS
MODELS STCE3-52/80/119 & ITCE3-52/80/119
Technical Support and Parts
Page
TABLE OF CONTENTS
SERVICE MANUAL
COMMERCIAL ELECTRIC WATER HEATER
QUALIFICATIONS - QUALIFIED SERVICE AGENT
SERVICE WARNING
IMPORTANT SERVICE REMINDER
INTRODUCTION
INSTRUCTION MANUAL
TOOLS REQUIRED
INSTALLATION CONSIDERATIONS
CLOSED WATER SYSTEMS
THERMAL EXPANSION
Power Supply
ELECTRICAL REQUIREMENTS
Grounding
PRE SERVICE CHECKS
WIRING CONNECTIONS
SERVICE PRECAUTIONS
HEATING ELEMENT CONFIGURATIONS
WATER HEATER CONSTRUCTION
SURFACE MOUNT CONTROL MODELS
ELECTRONIC CONTROL MODELS
SURFACE MOUNT CONTROL MODELS
WATER HEATER CONSTRUCTION
ELECTRONIC CONTROL MODELS
OPERATION & SERVICE
PRINCIPLES OF ELECTRICITY
Voltage
Amperage
Ohms Law applied to “SINGLE PHASE” 1Ø power
Ohms Law
Calculating Amps/Ohms/Volts/Watts
SINGLE AND THREE PHASE POWER
L1 L2 L3
Checking Single Phase 1Ø Power
Checking Three Phase 3Ø Power
1 L1 and L2 terminals of the water heater’s Power Distribution Block
2 L2 and L3 terminals of the water heater’s Power Distribution Block
3 L1 and L3 terminals of the water heater’s Power Distribution Block
PHASE CONVERSIONS - SURFACE MOUNT CONTROL MODELS
Surface Mount Control Models Three Phase to Single Phase
Surface Mount Control Models Single Phase to Three Phase
PHASE CONVERSIONS - ELECTRONIC CONTROL MODELS
Electronic Control Models Three Phase to Single Phase
Electronic Control Models Single Phase to Three Phase
FUSES
Ohm Meter Method
Volt Meter Method
SURFACE MOUNT THERMOSTATS
Thermostat & ECO Test
HEATING ELEMENTS
Heating Element Construction
Wire conductor inside tube
Heating Element Configurations
NUMBER OF FACTORY INSTALLED
Heating Element Ratings
TOTAL
Heating Element Amperage
ELEMENT
APPROXIMATE CURRENT - AMPS
208 VAC
Heating Element Amperage Test
Heating Element Voltage Test
Heating Element Resistance & Ground Tests
Measuring Resistance
Heating Element Ground Test
Replacing Heating Elements
ELEMENT SENSORS
Element Sensor Construction
Element Sensor
Three Current Sensors Element Sensor Functions
Element Sensor Operation
CONTACTORS
Contactor Construction - How They Work
Contactor Configurations
Power Connection Terminals
Element Numbers/Connections Wire Colors to Elements
Contactors
Contactor Inspection
Physically Operate Mechanical
Contactor Coil Voltage - At Contactor
Contactor Coil Voltage - At CCB
120 VAC Control Circuit Transformer Wiring
X1 120 VAC
TRANSFORMERS
H1 H2 H3 H4 H5 N/A Primary Winding Secondary Winding
120 VAC Control Circuit Transformer Test
Primary Winding Voltage Test
Secondary Winding Voltage Test
24 VAC Transformer Test
ECO High Temperature Limit Switch
IMMERSION TEMPERATURE PROBE
Temperature Sensor
Temperature Sensor Resistance Test
Temperature Sensor Resistance Data
Checking Temperature Sensor Resistance
WATER TEMPERATURE
Temperature Sensor DC Voltage Test
ECO Continuity Test
Checking ECO Switch Continuity
DC Voltage To Temperature Sensor
ECO Voltage Test
120 VAC To ECO
120 VAC From ECO
Ground Connection
ELECTRONIC CONTROLS
UIM User Interface Module CCB Central Control Board
CCB - CENTRAL CONTROL BOARD
CCB Socket & Wiring Terminal Identification
J2 Socket - 120 VAC Power Supply
J3 Wiring Terminals - Alarm Output Relay see page
J4 Wiring Terminals - Contactor Coils
J7 Socket - Enable / Disable Circuits 1 & 2 see pages 45
J16 Socket - Not Used J17 Wiring Terminals - Not Used
J8 Socket - Not Used J9 Socket - Not Used J10 Socket - Not Used
J13 Socket - Heating Element Sensors Bank
CCB Enable/Disable Circuits Test
Checking Power and Ground To The CCB
Checking for 120 VAC
Checking for Ground
Service Notes - Button Pad Ribbon Cable
UIM - USER INTERFACE MODULE
UIM Circuit Board Back
UIM Circuit Board Front
CONTROL SYSTEM FEATURES
ELECTRONIC CONTROL SYSTEM
CONTROL SYSTEM NAVIGATION
UIM - User Interface Module
THE DESKTOP SCREEN
Table 1 Status Icons
ICON
Table 2 - Operating States
Table 3 - Control System Menus
STATE
MENUS†
Differential Settings
TEMPERATURES MENU
Operating Set Point
Tank Temperature
Temperature Settings
Enable / Disable 1
Alarm Condition
Alarm Relay Output
HEATER STATUS MENU
ECONOMY MODE SETUP MENU
Setpoint Adjustment
Desktop Screen During Economy Mode Economy Mode Setup Menu
Current Time
Economy Mode Settings Setpoint Adjustment Value
Economy Mode Settings Time Clock Settings
Economy Mode Settings Daily Operating Mode Settings
Economy Mode All Day
Normal Operation Between
ALARM OUTPUT SETUP MENU
Temp Alarm SP Used for external
Alarm SP
Alarm Output Settings
DISPLAY SETTINGS MENU
Display Settings
Temperature Units
Backlight Delay
HEATER INFORMATION MENU
Elapsed Time
Total Heating Time
Bank # Cycles
CURRENT FAULT / ALERT MENU
FAULT HISTORY MENU
FAULT OCCURRENCE MENU
Main Menu - Current Fault Selected Fault History Menu
RESTORE FACTORY DEFAULTS MENU
Restore Factory Defaults
Factory Default User Settings
TROUBLESHOOTING
COMMON SERVICE PROBLEMS
No Hot Water
Not Enough Hot Water
Fault Conditions
Resetting Control System
CONTROL SYSTEM UNRESPONSIVE
Alert Conditions
Heating Cycle Disabled
Control System Unresponsive cont
UIM is Inoperable
FAULT AND ALERT MESSAGES
“No Current Detected”
Fault & Alert Messages
“Temp Probe Open”
“Temp Probe Short”
“Energy Cut Out ECO”
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Technical Support and Parts
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