APPENDIX
Troubleshooting
If the machine stops operating correctly, check the following possible problems before requesting service. If the problem persists, contact your retailer or the nearest authorized service center.
Symptom | Probable Cause | Remedy | Reference | |
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| The machine is not turned on. | Turn on the machine. | page 19 | |
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| The start/stop button was not | Press the start/stop button. | page 58 | |
The machine does | pressed. | |||
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not operate. | The presser foot lever is raised. | Lower the presser foot lever. | page 58 | |
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| The embroidery unit is not | Attach the embroidery unit. | page 15 | |
| attached on the machine. | |||
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| The needle is incorrectly installed. | Correctly install the needle. |
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| The needle clamp screw is loose. | Use the screwdriver to firmly tighten | page 36 | |
| the screw. | |||
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| The needle is bent or blunt. | Replace the needle. |
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| The upper thread tension is too | Loosen the upper thread tension. | page 64 | |
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| The spool is incorrectly installed. | Correctly install the spool. | page 30 | |
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| The area around the hole in the | Replace the needle plate. Contact |
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The needle breaks. | needle plate is scratched, or has a | your retailer or the nearest authorized | – | |
burr on it. | service center. |
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| The area around the hole in the | Replace the embroidery foot. Contact |
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| embroidery foot is scratched, or | your retailer or the nearest authorized | – | |
| has a burr on it. | service center. |
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| The bobbin case is scratched, or | Replace the bobbin case. Contact |
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| your retailer or the nearest authorized | – | ||
| has a burr on it. | |||
| service center. |
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| A bobbin designed specifically for | Incorrect bobbins will not work |
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| properly. Only use a bobbin | page 24 | ||
| this machine is not used. | designed specifically for this | ||
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| machine. |
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| The upper thread was not |
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| threaded correctly (for example, |
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| the spool is not installed correctly, |
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| the spool cap is too big for the | Correct the upper threading. | page 30 | |
| spool being used, or the thread |
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The upper thread | has come out of the needle bar |
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thread guide). |
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breaks. |
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| There are knots or tangles in the | Remove any knots or tangles. | – | |
| thread. | |||
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| The upper thread tension is too | Loosen the upper thread tension. | page 64 | |
| tight. | |||
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