Cisco Systems 1.0 (1) manual

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Cisco Support Tools

User Guide

Release 1.0(1)

May 2004

Updated January 2006

Contains all information necessary to install, configure and use

Cisco Support Tools 1.0(1).

Models

1.0 (1)

2Table of Contents
6About Cisco Support Tools Documentation
- Audience
- 7The Support Tools Documentation Set
- To Access Support Tools Documentation
- 8Support Tools Document Conventions
10About Cisco Support Tools 1.0(1)
- Key Features
- See Also
12About Support Tools Components
- The Support Tools Server
- The Support Tools Node
14About Support Tools Network Topology
16About Support Tools Utilities
- Utility Installation Locations
- Non-Dashboard Utilities
- 17Privileged Utilities
- Command-Line vs GUI Access
- 18Support Tools Utilities List
24About the Support Tools Dashboard
- Accessing the Dashboard
- Dashboard Privileges
26About Support Tools Security
27About Support Tools Platforms
- ICM Platform
- Support Tools Server Platform
- 28Support Tools Node Platform
- Support Tools Dashboard Browser Support
- See Also
29Frequently Asked Questions About Support Tools
33About Installing Support Tools
- Support Tools Installation Tasks
- 35Post-Installation Configuration
37How to Collect Information for a Support Tools Installation
- About the Network Time Server
39How to Create Support Tools User Groups
- To Create Support Tools User Groups
- Creating Local Accounts on the Support Tools Server
41How to Create the Distinguished User Account
- How to Create the Distinguished User Account
- How to Assign Directory Privileges to the Distinguished User
43About Support Tools Server Hardware and Software Prerequisites
- Support Tools Server Hardware Prerequisites
- Support Tools Server Software Prerequisites
- 44Network Access to ICM Nodes
- See Also
45How to Install the Support Tools Server
- To Install the Support Tools Server
48About Support Tools Node Hardware and Software Prerequisites
- Support Tools Node Hardware Prerequisites
- Support Tools Node Software Prerequisites
- See Also
49How to Install the Support Tools Node
- To Install the Support Tools Node
51How to Enable Ports for Support Tools
- Tomcat HTTP and HTTPS Port
- Support Tools Listening Port
- See Also
53How to Test the Support Tools Installation
- To Access the Support Tools Dashboard
- To Test the Connection to a Support Tools Node
- See Also
56About Configuring Support Tools
57How to Modify Support Tools Basic Configuration
- To Modify Support Tools Server Configuration
- 58To Modify Support Tools Node Configuration
60How to Disable Continuous Virus Scan for the Repository
61How to Configure the Dashboard Login for SSL
- To Configure the Dashboard Login for SSL
63How to Modify the Process Information List
- Modifying the Process Information List
66How to Configure SQL for Use with the System Interrogate Tool
- To Install WMI
- See Also
68How to Uninstall Support Tools
- To Uninstall the Support Tools Server
- To Uninstall the Support Tools Node
70How to Re-Install Support Tools
- Restoring Customized .bak Files After Re-installation
73About Using the Dashboard for the First Time
- Accessing Utilities in the Dashboard
- Selecting a System to Work With
- Adding a System to the System List
- 74Navigating and Refreshing Pages in the Dashboard
- See Also
75How to Access the Support Tools Dashboard
76How to Use the Select System Screen
- To Select the Current System
- 77To Add a Support Tools Node to the System List
- See Also
78How to Use the System Management Screen
- To Add a Node to the System List
- To Test the Connection to a Node
80How to End a Dashboard Session
81About Dashboard Troubleshooting
- Login/Connection Problems
- 82Utility Problems
86About Cisco Web Utilities
- Cisco Web Utilities at a Glance
88How to Use the System Interrogate Screen
- To View System Information
- 90To Save System Information to a File
92How to Use the Registry Screen
- To View an ICM Registry
- 93To Save Registry Settings to a File
- See Also
94How to Use the Files Screen
- To View a Saved File
- 95To Rename a File
- To Delete a File
- To Download a File
96How to Use the Compare Registries Screen
- To Compare the Current System to Another
- To Compare the Current System to a Saved Registry File
- 97To Compare Two Saved Registry Files
- Understanding the Compare Registries Display
- 98To Copy Key Values Between Registries and Files
- 99To Save a Registry Comparison to a File
101How to Use the Processes Screen
- To View Processes
- To Terminate a Process
- 102To Save the Processes List to a File
- See Also
103How to Use the Services Screen
- To View Services
- 104To Stop or Start a Service
- To Save the Services List to a File
106How to Use the Log Collector
- Products Supported for Log Collection
- Log Collection: General Steps
- 107What are Merged Logs?
109How to Use the Create Log Group Screen
- To Create a Log Group
111How to Use the Log Groups Screen
- To View Details of a Log Group
- 112To Edit a Log Group Definition
- 113To Rename a Log Group
- To Delete a Log Group
- See Also
114How to Use the Create Log Collection Screen
- To Create a Log Collection
116How to Use the Log Collections Screen
- To View Details of Log Collections
- To Download Collected Logs
- 117To Delete a Log Collection
- See Also
119About Using Cisco Web Utilities from a Command Line
- Web Utilities Location
- Command-Line Mode vs Interactive Mode
- 120Selecting a System to Use
- 121Saving, Viewing, and Retrieving Files
- Getting Help for Command Line Tools
- Embedded Spaces
123How to Use the Services Utility from a Command Line
- To Access the Services Utility from a Command Line
- Using the Services Utility from a Command Line
127How to Use the Processes Utility from a Command Line
- To Run the Processes Utility from a Command Line
- Using the Processes Utility from a Command Line
131How to Use the System Interrogate Utility from a Command Line
- To Run the System Interrogate Utility from a Command Line
- Using the System Interrogate Utility from a Command Line
  - 133For related information, see:
134How to Use the Registry Utility from a Command Line
- To Run the Registry Utility from a Command Line
- 135Using the Registry Utility from a Command Line
138How to Use the Compare Registries Utility from a Command Line
- To Run the Compare Registries Utility from a Command Line
- 139Using the Compare Registries Utility from a Command Line
143How to Use the Log Groups Utility from a Command Line
- To Run the Log Groups Utility from a Command Line
- 144Using the Log Groups Utility from a Command Line
147How to Use the Log Collection Utility from a Command Line
- To Run the Log Collection Utility from a Command Line
- Using the Log Collection Utility from a Command Line
153About Cisco Common Utilities
- Accessing Cisco Common Utilities
- Cisco Common Utilities Locations
- 154Cisco Common Utilities at a Glance
158How to Use the CICMan Utility
- To Access CICMan from the Dashboard
- To Access CICMan from a Command Line on a Node
- 159Using CICMan
- See Also
160How to Use the CTITest Utility
- To Access CTITest from the Dashboard
- To Access CTITest from a Command Line on a Node
- 161Using CTITest
165How to Use the DBDiff Utility
- To Access DBDiff from the Dashboard
- To Access DBDiff from a Command Line on a Node
- Using DBDiff
167How to Use the DumpCfg Utility
- To Access DumpCfg from the Dashboard
- To Access DumpCfg from a Command Line on a Node
- Using DumpCfg
169How to Use the ICMDBA Utility
- Accessing ICMDBA
- See Also
170How to Use the MPTrace Utility
- To Access MPTrace from the Dashboard
- To Access MPTrace from a Command Line on a Node
- Using MPTrace
172How to Use the NICROI Utility
- To Access NICROI from the Dashboard
- To Access NICROI from a Command Line on a Node
- 173Using NICROI
177How to Use the NMStart Utility
- To Access NMStart from the Dashboard
- To Access NMStart from a Command Line on a Node
- Using NMStart
179How to Use the NMStop Utility
- To Access NMStop from the Dashboard
- To Access NMStop from a Command Line on a Node
- Using NMStop
181How to Use the OPCTest Utility
- To Access OPCTest from the Dashboard
- To Access OPCTest from a Command Line on a Node
- 182Using OPCTest
186How to Use the Procmon Utility
- To Access Procmon from the Dashboard
- To Access Procmon from a Command Line on a Node
- 187Using Procmon
- Process-Specific and Troubleshooting Commands
- 188Samples
191How to Use the RTRTrace Utility
- Accessing RTRTrace
- See Also
192How to Use the RTTest Utility
- To Access RTTest from the Dashboard
- To Access RTTest from a Command Line on a Node
- 193Using RTTest
  - 194Within the Status Process output, LastStateChange contains these fields:
- 196Parameter Descriptions
- 198Turning up ICM Call Router Tracing with RTTest
201How to Use the SS7NICTrace Utility
202How to Use the VRUTrace Utility
- To Access VRUTrace from the Dashboard
- To Access VRUTrace from a Command Line on a Node
- 203Using VRUTrace
- See Also
205About Common Utilities
- Accessing Common Utilities
- Common Utilities Locations
- Common Utilities at a Glance
209How to Use the Arp -a Utility
- To Access Arp -a from the Dashboard
- Example
- See Also
210How to Use the CAT Utility
- To Access CAT from the Dashboard
- Using CAT
212How to Use the CHMOD Utility
- To Access CHMOD from the Dashboard
- Using CHMOD
214How to Use the CP Utility
- To Access CP from the Dashboard
- Using CP
216How to Use the DF Utility
- To Access DF from the Dashboard
- Using DF
218How to Use the Diff Utility
- To Access Diff from the Dashboard
- Using Diff
221How to Use the DU Utility
- To Access DU from the Dashboard
- Using DU
223How to Use the FGrep Utility
- To Access FGrep from the Dashboard
- Using FGrep
225How to Use the Findstr Utility
- To Access Findstr from the Dashboard
- Using Findstr
228How to Use the Grep Utility
- To Access Grep from the Dashboard
- Using Grep
231How to Use the Head Utility
- To Access Head from the Dashboard
- Using Head
233How to Use the IPConfig -all Utility
- To Access IPConfig -all from the Dashboard
- Example
235How to Use the ISQL/W Utility
- Accessing ISQL/W
- See Also
236How to Use the LS Utility
- To Access LS from the Dashboard
- Using LS
239How to Use the MV Utility
- To Access MV from the Dashboard
- Using MV
241How to Use the NBTStat Utility
- To Access NBTStat from the Dashboard
- Using NBTStat
243How to Use the Net Session Utility
- To Access Net Session from the Dashboard
- See Also
244How to Use the Net Statistics Server Utility
246How to Use the Net Statistics Workstation Utility
- To Access Net Statistics Workstation from the Dashboard
- Example
248How to Use the NetStat Utility
- To Access NetStat from the Dashboard
- Using NetStat
250How to Use the NSLookup Utility
- To Access NSLookup from the Dashboard
- Using NSLookup
- See Also
251How to Use the PathPing Utility
- To Access PathPing from the Dashboard
- Using PathPing
253How to Use the Ping Utility
- To Access Ping from the Dashboard
- Using Ping
255How to Use the PStat Utility
- To Access PStat from the Dashboard
- Example
257How to Use the RM Utility
- To Access RM from the Dashboard
- Using RM
259How to Use the Route -print Utility
261How to Use the Shutdown Tool Utility
- To Access Shutdown from the Dashboard
- See Also
262How to Use the SQLEW Utility
- Accessing SQLEW
- See Also
263How to Use the Stopshut Utility
- To Access Stopshut from the Dashboard
- Using Stopshut
- See Also
264How to Use the Strings Utility
- To Access Strings from the Dashboard
- Using Strings
266How to Use the Tail Utility
- To Access Tail from the Dashboard
- Using Tail
268How to Use the Touch Utility
- To Access Touch from the Dashboard
- Using Touch
270How to Use the Tracert Utility
- To Access Tracert from the Dashboard
- Using Tracert
- See Also
271How to Use the WC Utility
- To Access WC from the Dashboard
- Using WC
273How to Use the Which Utility
- To Access Which from the Dashboard
- Using Which
275How to Use the WinMSD Utility
- Accessing WinMSD
- See Also
277How to Stop and Start the Support Tools Dashboard/Tomcat
- To Stop or Start the Support Tools Dashboard/Tomcat
- See Also
278How to Stop and Start the Support Tools Server
- To Stop or Start the Support Tools Server
- See Also
279How Stop and Start the Node Agent Service
- To Stop or Start the Node Agent Service
- See Also
280How to Confirm the Support Tools Build Number
281Cisco Support for Support Tools
- Online Resources
- To Open a Technical Assistance Call
283Copyright
285Index

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