Cisco Systems 1.0 (1) manual

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Cisco Support Tools

User Guide

Release 1.0(1)

May 2004

Updated January 2006

Contains all information necessary to install, configure and use

Cisco Support Tools 1.0(1).

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1.0 (1)

2Table of Contents
6About Cisco Support Tools Documentation
- Audience
- 7The Support Tools Documentation Set
- To Access Support Tools Documentation
- 8Support Tools Document Conventions
10About Cisco Support Tools 1.0(1)
- Key Features
- See Also
12About Support Tools Components
- The Support Tools Server
- The Support Tools Node
14About Support Tools Network Topology
16About Support Tools Utilities
- Utility Installation Locations
- Non-Dashboard Utilities
- 17Privileged Utilities
- Command-Line vs GUI Access
- 18Support Tools Utilities List
24About the Support Tools Dashboard
- Accessing the Dashboard
- Dashboard Privileges
26About Support Tools Security
27About Support Tools Platforms
- ICM Platform
- Support Tools Server Platform
- 28Support Tools Node Platform
- Support Tools Dashboard Browser Support
- See Also
29Frequently Asked Questions About Support Tools
33About Installing Support Tools
- Support Tools Installation Tasks
- 35Post-Installation Configuration
37How to Collect Information for a Support Tools Installation
- About the Network Time Server
39How to Create Support Tools User Groups
- To Create Support Tools User Groups
- Creating Local Accounts on the Support Tools Server
41How to Create the Distinguished User Account
- How to Create the Distinguished User Account
- How to Assign Directory Privileges to the Distinguished User
43About Support Tools Server Hardware and Software Prerequisites
- Support Tools Server Hardware Prerequisites
- Support Tools Server Software Prerequisites
- 44Network Access to ICM Nodes
- See Also
45How to Install the Support Tools Server
- To Install the Support Tools Server
48About Support Tools Node Hardware and Software Prerequisites
- Support Tools Node Hardware Prerequisites
- Support Tools Node Software Prerequisites
- See Also
49How to Install the Support Tools Node
- To Install the Support Tools Node
51How to Enable Ports for Support Tools
- Tomcat HTTP and HTTPS Port
- Support Tools Listening Port
- See Also
53How to Test the Support Tools Installation
- To Access the Support Tools Dashboard
- To Test the Connection to a Support Tools Node
- See Also
56About Configuring Support Tools
57How to Modify Support Tools Basic Configuration
- To Modify Support Tools Server Configuration
- 58To Modify Support Tools Node Configuration
60How to Disable Continuous Virus Scan for the Repository
61How to Configure the Dashboard Login for SSL
- To Configure the Dashboard Login for SSL
63How to Modify the Process Information List
- Modifying the Process Information List
66How to Configure SQL for Use with the System Interrogate Tool
- To Install WMI
- See Also
68How to Uninstall Support Tools
- To Uninstall the Support Tools Server
- To Uninstall the Support Tools Node
70How to Re-Install Support Tools
- Restoring Customized .bak Files After Re-installation
73About Using the Dashboard for the First Time
- Accessing Utilities in the Dashboard
- Selecting a System to Work With
- Adding a System to the System List
- 74Navigating and Refreshing Pages in the Dashboard
- See Also
75How to Access the Support Tools Dashboard
76How to Use the Select System Screen
- To Select the Current System
- 77To Add a Support Tools Node to the System List
- See Also
78How to Use the System Management Screen
- To Add a Node to the System List
- To Test the Connection to a Node
80How to End a Dashboard Session
81About Dashboard Troubleshooting
- Login/Connection Problems
- 82Utility Problems
86About Cisco Web Utilities
- Cisco Web Utilities at a Glance
88How to Use the System Interrogate Screen
- To View System Information
- 90To Save System Information to a File
92How to Use the Registry Screen
- To View an ICM Registry
- 93To Save Registry Settings to a File
- See Also
94How to Use the Files Screen
- To View a Saved File
- 95To Rename a File
- To Delete a File
- To Download a File
96How to Use the Compare Registries Screen
- To Compare the Current System to Another
- To Compare the Current System to a Saved Registry File
- 97To Compare Two Saved Registry Files
- Understanding the Compare Registries Display
- 98To Copy Key Values Between Registries and Files
- 99To Save a Registry Comparison to a File
101How to Use the Processes Screen
- To View Processes
- To Terminate a Process
- 102To Save the Processes List to a File
- See Also
103How to Use the Services Screen
- To View Services
- 104To Stop or Start a Service
- To Save the Services List to a File
106How to Use the Log Collector
- Products Supported for Log Collection
- Log Collection: General Steps
- 107What are Merged Logs?
109How to Use the Create Log Group Screen
- To Create a Log Group
111How to Use the Log Groups Screen
- To View Details of a Log Group
- 112To Edit a Log Group Definition
- 113To Rename a Log Group
- To Delete a Log Group
- See Also
114How to Use the Create Log Collection Screen
- To Create a Log Collection
116How to Use the Log Collections Screen
- To View Details of Log Collections
- To Download Collected Logs
- 117To Delete a Log Collection
- See Also
119About Using Cisco Web Utilities from a Command Line
- Web Utilities Location
- Command-Line Mode vs Interactive Mode
- 120Selecting a System to Use
- 121Saving, Viewing, and Retrieving Files
- Getting Help for Command Line Tools
- Embedded Spaces
123How to Use the Services Utility from a Command Line
- To Access the Services Utility from a Command Line
- Using the Services Utility from a Command Line
127How to Use the Processes Utility from a Command Line
- To Run the Processes Utility from a Command Line
- Using the Processes Utility from a Command Line
131How to Use the System Interrogate Utility from a Command Line
- To Run the System Interrogate Utility from a Command Line
- Using the System Interrogate Utility from a Command Line
  - 133For related information, see:
134How to Use the Registry Utility from a Command Line
- To Run the Registry Utility from a Command Line
- 135Using the Registry Utility from a Command Line
138How to Use the Compare Registries Utility from a Command Line
- To Run the Compare Registries Utility from a Command Line
- 139Using the Compare Registries Utility from a Command Line
143How to Use the Log Groups Utility from a Command Line
- To Run the Log Groups Utility from a Command Line
- 144Using the Log Groups Utility from a Command Line
147How to Use the Log Collection Utility from a Command Line
- To Run the Log Collection Utility from a Command Line
- Using the Log Collection Utility from a Command Line
153About Cisco Common Utilities
- Accessing Cisco Common Utilities
- Cisco Common Utilities Locations
- 154Cisco Common Utilities at a Glance
158How to Use the CICMan Utility
- To Access CICMan from the Dashboard
- To Access CICMan from a Command Line on a Node
- 159Using CICMan
- See Also
160How to Use the CTITest Utility
- To Access CTITest from the Dashboard
- To Access CTITest from a Command Line on a Node
- 161Using CTITest
165How to Use the DBDiff Utility
- To Access DBDiff from the Dashboard
- To Access DBDiff from a Command Line on a Node
- Using DBDiff
167How to Use the DumpCfg Utility
- To Access DumpCfg from the Dashboard
- To Access DumpCfg from a Command Line on a Node
- Using DumpCfg
169How to Use the ICMDBA Utility
- Accessing ICMDBA
- See Also
170How to Use the MPTrace Utility
- To Access MPTrace from the Dashboard
- To Access MPTrace from a Command Line on a Node
- Using MPTrace
172How to Use the NICROI Utility
- To Access NICROI from the Dashboard
- To Access NICROI from a Command Line on a Node
- 173Using NICROI
177How to Use the NMStart Utility
- To Access NMStart from the Dashboard
- To Access NMStart from a Command Line on a Node
- Using NMStart
179How to Use the NMStop Utility
- To Access NMStop from the Dashboard
- To Access NMStop from a Command Line on a Node
- Using NMStop
181How to Use the OPCTest Utility
- To Access OPCTest from the Dashboard
- To Access OPCTest from a Command Line on a Node
- 182Using OPCTest
186How to Use the Procmon Utility
- To Access Procmon from the Dashboard
- To Access Procmon from a Command Line on a Node
- 187Using Procmon
- Process-Specific and Troubleshooting Commands
- 188Samples
191How to Use the RTRTrace Utility
- Accessing RTRTrace
- See Also
192How to Use the RTTest Utility
- To Access RTTest from the Dashboard
- To Access RTTest from a Command Line on a Node
- 193Using RTTest
  - 194Within the Status Process output, LastStateChange contains these fields:
- 196Parameter Descriptions
- 198Turning up ICM Call Router Tracing with RTTest
201How to Use the SS7NICTrace Utility
202How to Use the VRUTrace Utility
- To Access VRUTrace from the Dashboard
- To Access VRUTrace from a Command Line on a Node
- 203Using VRUTrace
- See Also
205About Common Utilities
- Accessing Common Utilities
- Common Utilities Locations
- Common Utilities at a Glance
209How to Use the Arp -a Utility
- To Access Arp -a from the Dashboard
- Example
- See Also
210How to Use the CAT Utility
- To Access CAT from the Dashboard
- Using CAT
212How to Use the CHMOD Utility
- To Access CHMOD from the Dashboard
- Using CHMOD
214How to Use the CP Utility
- To Access CP from the Dashboard
- Using CP
216How to Use the DF Utility
- To Access DF from the Dashboard
- Using DF
218How to Use the Diff Utility
- To Access Diff from the Dashboard
- Using Diff
221How to Use the DU Utility
- To Access DU from the Dashboard
- Using DU
223How to Use the FGrep Utility
- To Access FGrep from the Dashboard
- Using FGrep
225How to Use the Findstr Utility
- To Access Findstr from the Dashboard
- Using Findstr
228How to Use the Grep Utility
- To Access Grep from the Dashboard
- Using Grep
231How to Use the Head Utility
- To Access Head from the Dashboard
- Using Head
233How to Use the IPConfig -all Utility
- To Access IPConfig -all from the Dashboard
- Example
235How to Use the ISQL/W Utility
- Accessing ISQL/W
- See Also
236How to Use the LS Utility
- To Access LS from the Dashboard
- Using LS
239How to Use the MV Utility
- To Access MV from the Dashboard
- Using MV
241How to Use the NBTStat Utility
- To Access NBTStat from the Dashboard
- Using NBTStat
243How to Use the Net Session Utility
- To Access Net Session from the Dashboard
- See Also
244How to Use the Net Statistics Server Utility
246How to Use the Net Statistics Workstation Utility
- To Access Net Statistics Workstation from the Dashboard
- Example
248How to Use the NetStat Utility
- To Access NetStat from the Dashboard
- Using NetStat
250How to Use the NSLookup Utility
- To Access NSLookup from the Dashboard
- Using NSLookup
- See Also
251How to Use the PathPing Utility
- To Access PathPing from the Dashboard
- Using PathPing
253How to Use the Ping Utility
- To Access Ping from the Dashboard
- Using Ping
255How to Use the PStat Utility
- To Access PStat from the Dashboard
- Example
257How to Use the RM Utility
- To Access RM from the Dashboard
- Using RM
259How to Use the Route -print Utility
261How to Use the Shutdown Tool Utility
- To Access Shutdown from the Dashboard
- See Also
262How to Use the SQLEW Utility
- Accessing SQLEW
- See Also
263How to Use the Stopshut Utility
- To Access Stopshut from the Dashboard
- Using Stopshut
- See Also
264How to Use the Strings Utility
- To Access Strings from the Dashboard
- Using Strings
266How to Use the Tail Utility
- To Access Tail from the Dashboard
- Using Tail
268How to Use the Touch Utility
- To Access Touch from the Dashboard
- Using Touch
270How to Use the Tracert Utility
- To Access Tracert from the Dashboard
- Using Tracert
- See Also
271How to Use the WC Utility
- To Access WC from the Dashboard
- Using WC
273How to Use the Which Utility
- To Access Which from the Dashboard
- Using Which
275How to Use the WinMSD Utility
- Accessing WinMSD
- See Also
277How to Stop and Start the Support Tools Dashboard/Tomcat
- To Stop or Start the Support Tools Dashboard/Tomcat
- See Also
278How to Stop and Start the Support Tools Server
- To Stop or Start the Support Tools Server
- See Also
279How Stop and Start the Node Agent Service
- To Stop or Start the Node Agent Service
- See Also
280How to Confirm the Support Tools Build Number
281Cisco Support for Support Tools
- Online Resources
- To Open a Technical Assistance Call
283Copyright
285Index