Cisco Support Tools User Guide | Cisco Systems 1.0 (1) instruction

Cisco Support Tools

User Guide

Release 1.0(1)

May 2004

Updated January 2006

Contains all information necessary to install, configure and use Cisco Support Tools 1.0(1).

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Cisco Systems 1.0 (1) manual Cisco Support Tools User Guide, Release, May Updated January

Contents

Cisco Support Tools User Guide May Updated JanuaryRelease Table of Contents Section II. Using Cisco Web Utilities from the Dashboard Section I. Using Cisco Web UtilitiesSection IV. Using Cisco Common Utilities 152 Section V. Using Common Utilities 204 276 Part 5 Reference Audience About Cisco Support Tools Documentation Support Tools Documentation Set To Access Support Tools Documentation Support Tools Document Conventions Part 1 Support Tools Overview About Cisco Support Tools Key FeaturesSee Also About Cisco Support Tools 1.01 Support Tools Server About Support Tools ComponentsSupport Tools Node See Also About Support Tools Network Topology About Support Tools Network Topology About Support Tools Utilities Utility Installation LocationsNon-Dashboard Utilities Privileged Utilities Command-Line vs GUI Access Cisco Web Utilities Support Tools Utilities List ICM Cisco Common Utilities Common Utilities All Support Set of files Tools nodes Findstr Qualified DNS of the current systems Windows NT About the Support Tools Dashboard Accessing DashboardDashboard Privileges See Also About Support Tools Security ICM Platform About Support Tools PlatformsSupport Tools Server Platform Support Tools Dashboard Browser Support Support Tools Node Platform Frequently Asked Questions About Support Tools See Also Part 2 Installing and Configuring Support Tools Section I. Installing Support Tools Support Tools Installation Tasks About Installing Support ToolsCollect information for the install Create the Support Tools privileged user group Install the Support Tools Node Install the Support Tools ServerCreate the Distinguished User Account Enable ports for Support Tools Post-Installation ConfigurationTest the installation See Also About the Network Time Server How to Collect Information for a Support Tools Installation See Also To Create Support Tools User Groups How to Create Support Tools User GroupsCreating Local Accounts on the Support Tools Server See Also How to Create the Distinguished User Account How to Create the Distinguished User Account Cisco Support Tools 1.0 User Guide Support Tools Server Software Prerequisites Support Tools Server Hardware PrerequisitesAdditional Software Prerequisites Network Access to ICM Nodes To Install the Support Tools Server How to Install the Support Tools Server Cisco Support Tools 1.0 User Guide See Also Support Tools Node Software Prerequisites Support Tools Node Hardware Prerequisites To Install the Support Tools Node How to Install the Support Tools Node See Also Tomcat Http and Https Port How to Enable Ports for Support ToolsSupport Tools Listening Port How to Enable Ports for Support Tools To Access the Support Tools Dashboard How to Test the Support Tools InstallationTo Test the Connection to a Support Tools Node How to Test the Support Tools Installation Section II. Configuring Support Tools About Configuring Support Tools To Modify Support Tools Server Configuration How to Modify Support Tools Basic Configuration To Modify Support Tools Node Configuration See Also How to Disable Continuous Virus Scan for the Repository To Configure the Dashboard Login for SSL How to Configure the Dashboard Login for SSL Http//hostname8188 Modifying the Process Information List How to Modify the Process Information List Distributing a Modified Process Information List See Also To Install WMI Section III. Uninstalling/Reinstalling Support Tools To Uninstall the Support Tools Server How to Uninstall Support ToolsTo Uninstall the Support Tools Node See Also Restoring Customized .bak Files After Re-installation How to Re-Install Support Tools SSL INF\ Part 3 Using the Support Tools Dashboard Accessing Utilities in the Dashboard About Using the Dashboard for the First TimeSelecting a System to Work With Adding a System to the System List Navigating and Refreshing Pages in the Dashboard How to Access the Support Tools Dashboard To Select the Current System How to Use the Select System Screen To Add a Support Tools Node to the System List To Add a Node to the System List How to Use the System Management ScreenTo Test the Connection to a Node To delete a Support Tools node from the system list To Delete a Node from the System List How to End a Dashboard Session Login/Connection Problems About Dashboard Troubleshooting Utility Problems Administrator if you believe you Part 4 Using Support Tools Utilities Section I. Using Cisco Web Utilities Cisco Web Utilities at a Glance About Cisco Web Utilities Section II. Using Cisco Web Utilities from the Dashboard To View System Information How to Use the System Interrogate ScreenOS/Hardware Information ICM Information ICM Node Third-Party Information To Save System Information to a File See Also To View an ICM Registry How to Use the Registry ScreenViewing Registries for Multiple Customer Instances To Save Registry Settings to a File To View a Saved File How to Use the Files Screen To Delete a File To Rename a FileTo Download a File To Compare the Current System to Another How to Use the Compare Registries ScreenTo Compare the Current System to a Saved Registry File Understanding the Compare Registries Display To Compare Two Saved Registry Files Viewing Registry Keys for Multiple Customer Instances To Copy Key Values Between Registries and Files To Save a Registry Comparison to a File See Also To View Processes How to Use the Processes ScreenTo Terminate a Process To Save the Processes List to a File To View Services How to Use the Services Screen To Save the Services List to a File To Stop or Start a ServiceStopping and Starting Dependent Services See Also Products Supported for Log Collection How to Use the Log CollectorLog Collection General Steps Merge Log Limitations What are Merged Logs?Viewing Entries in Merged Logs For example, an ICM log entry might be prefaced by To Create a Log Group How to Use the Create Log Group Screen See Also To View Details of a Log Group How to Use the Log Groups Screen To Edit a Log Group Definition To Delete a Log Group To Rename a Log Group To Create a Log Collection How to Use the Create Log Collection Screen How to Use the Log Collector To View Details of Log Collections How to Use the Log Collections ScreenTo Download Collected Logs Log File Naming Conventions To Delete a Log Collection Section III. Using Cisco Web Utilities from a Command Line Command-Line Mode vs Interactive Mode About Using Cisco Web Utilities from a Command LineWeb Utilities Location Selecting a Different Target System Selecting a System to UseSelecting a Different Application Server Saving, Viewing, and Retrieving Files Getting Help for Command Line ToolsEmbedded Spaces Example view my file.txt To Access the Services Utility from a Command Line How to Use the Services Utility from a Command LineUsing the Services Utility from a Command Line Command Description Example Command Line Options Examples Viewing and Stopping a Service See Also To Run the Processes Utility from a Command Line How to Use the Processes Utility from a Command LineUsing the Processes Utility from a Command Line Command Line Options Viewing and Killing a Process See Also Using the System Interrogate Utility from a Command Line To Run the System Interrogate Utility from a Command Line Download Viewing System Information To Run the Registry Utility from a Command Line How to Use the Registry Utility from a Command Line Using the Registry Utility from a Command Line Viewing Registry Information See Also To Run the Compare Registries Utility from a Command Line Using the Compare Registries Utility from a Command Line Another, or from a file to a registry, using values Copying Key Values from one Registry to Another Performing a Registry Comparison See Also To Run the Log Groups Utility from a Command Line How to Use the Log Groups Utility from a Command Line Using the Log Groups Utility from a Command Line Creating a Log Group Lgtool loggera To Run the Log Collection Utility from a Command Line How to Use the Log Collection Utility from a Command LineUsing the Log Collection Utility from a Command Line Alg loggroupname Creating a Log Collection Request Downloading Collected Logs Regardless of the extension specified, is always Zip Section IV. Using Cisco Common Utilities About Cisco Common Utilities Accessing Cisco Common UtilitiesCisco Common Utilities Locations Cisco Common Utilities at a Glance Utility Name Description Cisco Support Tools 1.0 User Guide 156 Cisco Support Tools 1.0 User Guide 157 To Access CICMan from the Dashboard How to Use the CICMan UtilityTo Access CICMan from a Command Line on a Node Parameter Descriptions Using CICMan To Access CTITest from the Dashboard How to Use the CTITest UtilityTo Access CTITest from a Command Line on a Node Configuring CTITest Using CTITest Logging Opening a Session Pri /skill N.pri About Cisco Common Utilities To Access DBDiff from the Dashboard How to Use the DBDiff UtilityTo Access DBDiff from a Command Line on a Node Using DBDiff Cisco ICM Administrator Guide To Access DumpCfg from the Dashboard How to Use the DumpCfg UtilityTo Access DumpCfg from a Command Line on a Node Using DumpCfg See Also Accessing Icmdba How to Use the Icmdba Utility To Access MPTrace from the Dashboard How to Use the MPTrace UtilityTo Access MPTrace from a Command Line on a Node Using MPTrace Command Line Options To Access Nicroi from the Dashboard How to Use the Nicroi UtilityTo Access Nicroi from a Command Line on a Node Method Using Tracing in Nicroi Using NicroiLog Files Roilog.txt File Examples Setting the Download Directory With SFK 4 Tracing To Access NMStart from the Dashboard How to Use the NMStart UtilityTo Access NMStart from a Command Line on a Node Using NMStart See Also To Access NMStop from the Dashboard How to Use the NMStop UtilityTo Access NMStop from a Command Line on a Node Using NMStop For example c\ nmstop cisco pg3a To Access OPCTest from the Dashboard How to Use the OPCTest UtilityTo Access OPCTest from a Command Line on a Node Using OPCTest Example Debug Information Exiting and Quitting OPCTest To Access Procmon from the Dashboard How to Use the Procmon UtilityTo Access Procmon from a Command Line on a Node Process-Specific and Troubleshooting Commands Using ProcmonBasic Commands This section examines some sample Procmon output Samples Cisco Support Tools 1.0 User Guide See Also Accessing RTRTrace How to Use the RTRTrace Utility To Access RTTest from the Dashboard How to Use the RTTest UtilityTo Access RTTest from a Command Line on a Node Status Output Using RTTestStatus Output Process Process LastStateChange LastHeartBeat Status Output Peripheral Status Output Controller Peripheral LastStateChange LastHeardFrom Parameter Descriptions Cisco Support Tools 1.0 User Guide Turning up ICM Call Router Tracing with RTTest Cisco Support Tools 1.0 User Guide Ending an RTTest Session Turning Off Debug Tracing in RTTest Accessing SS7NICTrace How to Use the SS7NICTrace Utility To Access VRUTrace from the Dashboard How to Use the VRUTrace UtilityTo Access VRUTrace from a Command Line on a Node Using VRUTrace Section V. Using Common Utilities About Common Utilities Accessing Common UtilitiesCommon Utilities Locations Common Utilities at a Glance All Support Set of files Tools nodes Findstr Current system, including protocol Touch To Access Arp -a from the Dashboard How to Use the Arp -a UtilityExample To Access CAT from the Dashboard How to Use the CAT UtilityUsing CAT Syntax See Also To Access Chmod from the Dashboard How to Use the Chmod UtilityUsing Chmod Specifies whether the file should be writable or not To Access CP from the Dashboard How to Use the CP UtilityUsing CP Command Line Options To Access DF from the Dashboard How to Use the DF UtilityUsing DF See Also To Access Diff from the Dashboard How to Use the Diff UtilityUsing Diff N1 a n3,n4 N1,n2 d n3 N1,n2 c n3,n4 Page To Access DU from the Dashboard How to Use the DU UtilityUsing DU See Also To Access FGrep from the Dashboard How to Use the FGrep UtilityUsing FGrep See Also To Access Findstr from the Dashboard How to Use the Findstr UtilityUsing Findstr $ Line position end of line See Also To Access Grep from the Dashboard How to Use the Grep UtilityUsing Grep +c*de?f\*$ See Also To Access Head from the Dashboard How to Use the Head UtilityUsing Head See Also To Access IPConfig -all from the Dashboard How to Use the IPConfig -all Utility About Common Utilities Cisco Support Tools 1.0 User Guide Accessing ISQL/W How to Use the ISQL/W Utility To Access LS from the Dashboard How to Use the LS UtilityUsing LS ? Display program description See Also To Access MV from the Dashboard How to Use the MV UtilityUsing MV Command Line Options To Access NBTStat from the Dashboard How to Use the NBTStat UtilityUsing NBTStat About Common Utilities Cisco Support Tools 1.0 User Guide To Access Net Session from the Dashboard How to Use the Net Session Utility To Access Net Statistics Server from the Dashboard How to Use the Net Statistics Server Utility About Common Utilities Cisco Support Tools 1.0 User Guide To Access Net Statistics Workstation from the Dashboard How to Use the Net Statistics Workstation Utility See Also To Access NetStat from the Dashboard How to Use the NetStat UtilityUsing NetStat See Also To Access NSLookup from the Dashboard How to Use the NSLookup UtilityUsing NSLookup To Access PathPing from the Dashboard How to Use the PathPing UtilityUsing PathPing See Also To Access Ping from the Dashboard How to Use the Ping UtilityUsing Ping See Also To Access PStat from the Dashboard How to Use the PStat Utility See Also To Access RM from the Dashboard How to Use the RM UtilityUsing RM See Also To Access Route -print from the Dashboard How to Use the Route -print Utility About Common Utilities Cisco Support Tools 1.0 User Guide To Access Shutdown from the Dashboard How to Use the Shutdown Tool Utility Accessing Sqlew How to Use the Sqlew Utility To Access Stopshut from the Dashboard How to Use the Stopshut UtilityUsing Stopshut To Access Strings from the Dashboard How to Use the Strings UtilityUsing Strings See Also To Access Tail from the Dashboard How to Use the Tail UtilityUsing Tail See Also To Access Touch from the Dashboard How to Use the Touch UtilityUsing Touch See Also To Access Tracert from the Dashboard How to Use the Tracert UtilityUsing Tracert To Access WC from the Dashboard How to Use the WC UtilityUsing WC Example To Access Which from the Dashboard How to Use the Which UtilityUsing Which See Also Accessing WinMSD How to Use the WinMSD Utility Part 5 Reference To Stop or Start the Support Tools Dashboard/Tomcat How to Stop and Start the Support Tools Dashboard/Tomcat To Stop or Start the Support Tools Server How to Stop and Start the Support Tools Server To Stop or Start the Node Agent Service How Stop and Start the Node Agent Service To Confirm the Support Tools Build Number How to Confirm the Support Tools Build Number Online Resources Cisco Support for Support ToolsTo Open a Technical Assistance Call Providing Information to TAC Telephone North America Outside North America Copyright Doc Version Index Dbdiff, 153 Https Processes and Services, 86, 101 Servlet Engine Sessions Ending in Dashboard Shutdown utility Software requirements, 43 URL