Cisco Systems 1.0 (1) How to Use the Log Collector

Cisco Support Tools 1.0 User Guide How to Use the Log Collector 106
How to Use the Log Collector
Use the Log Collector to collect logs from ICM or related Cisco product nodes running
the Support Tools Node. Multiple collected logs can be retrieved as separate files or
merged into a single file to provide a consolidated unified time-sorted view.
Products Supported for Log Collection
Support Tools 1.0(1) allows you to collect logs for:
• ICM (AWs, PGs, Call Routers, and Loggers)
• Call Manager
• Collaboration Server
• E-Mail Manager
• Media Blender
Note: Support Tools 1.0(1) does not support log collection for CTIOS.
Log Collection: General Steps
In order to collect logs in Support Tools you must:
1. Create log groups: A log group defines the products, systems, and processes
whose logs you want to collect. You must create a log group before you can begin
collecting logs. You can create different log groups to target different products
and systems.
Log group definitions are saved in the Support Tools Repository and are available
for subsequent re-use by other Support Tools users. They can be modified or
deleted as necessary.
2. Create a log collection request: A log collection request defines the time range of
logs to collect, what log groups to include in the request, and whether the logs
should be merged into a single file, or delivered as individual files.
Each log collection request can be run only once. The logs it collects are stored in the
Repository where they remain until you delete them (by deleting the log collection to
which they belong). Collected logs can be downloaded locally for viewing.