Cisco Systems 1.0 (1) manual How to Use the Log Collector, Products Supported for Log Collection

How to Use the Log Collector

Use the Log Collector to collect logs from ICM or related Cisco product nodes running the Support Tools Node. Multiple collected logs can be retrieved as separate files or merged into a single file to provide a consolidated unified time-sorted view.

Products Supported for Log Collection

Support Tools 1.0(1) allows you to collect logs for:

•ICM (AWs, PGs, Call Routers, and Loggers)

•Call Manager

•Collaboration Server

•E-Mail Manager

•Media Blender

Note: Support Tools 1.0(1) does not support log collection for CTIOS.

Log Collection: General Steps

In order to collect logs in Support Tools you must:

1.Create log groups: A log group defines the products, systems, and processes whose logs you want to collect. You must create a log group before you can begin collecting logs. You can create different log groups to target different products and systems.

Log group definitions are saved in the Support Tools Repository and are available for subsequent re-use by other Support Tools users. They can be modified or deleted as necessary.

2.Create a log collection request: A log collection request defines the time range of logs to collect, what log groups to include in the request, and whether the logs should be merged into a single file, or delivered as individual files.

Each log collection request can be run only once. The logs it collects are stored in the Repository where they remain until you delete them (by deleting the log collection to which they belong). Collected logs can be downloaded locally for viewing.

Cisco Support Tools 1.0 User Guide How to Use the Log Collector 106