Cisco Support Tools 1.0 User Guide How to Use the System Interrogate Screen 90
Third-Party Information
Field: Description:
SQL Server
ICM database information. Includes:
y SQL Service Pack Version
y SQL Config Settings
y SQL Database Memory Available
y SQL Database Memory In Use
y SQL Disk Space Used
y SQL Disk Space Free
Internet Information
Server (IIS)
Information on the IIS Web server. Includes:
y IIS Settings
y Version
ODBC Drivers
Information on Open Data Base Connectivity drivers utilized by various ICM
components. Includes:
y ODBC driver versions
y Service Pack Number
y Hot Fixes
JTAPI Information on the Java Telephony API component of the IPCC solution.
Includes:
Version
To Save System Information to a File As desired, you can save current system information to a file in the Support Tools
Repository (for example, as a backup before editing).
To save system information to a file:
1. If desired, click the Refresh button to ensure that the latest system data is
displayed on the screen.
2. Click the Save button. A Save dialog box opens, displaying a default name for the
file (Sysquery_<Hostname>_<Datetime>.xml).
3. Accept the default name or enter an alternate. Note that:
Files can only be saved to the Repository. Entering a path while saving has no
effect.