Cisco Systems 1.0 (1) How to Use the VRUTrace Utility, To Access VRUTrace from the Dashboard

How to Use the VRUTrace Utility

Use the VRUTrace utility to output tracing information from a Voice Response Unit (VRU) device, and to and from its PIM process. VRUTrace lets you capture and playback session data.

For use with ICM VRU PGs only.

To Access VRUTrace from the Dashboard

To run VRUTrace from the Support Tools Dashboard:

1.Use the System Select screen to select the system you want to work with.

2.From the Dashboard menu, select Cisco Common Tools > VRUTrace.

3.In the Arguments field, enter desired arguments, as described in the Using section below. Note: When entering arguments, the vrutrace command is already implied. Do not enter it in the Arguments field.

4.Specify the command duration time or accept the default (60 seconds). This is the amount of time the command will attempt to run before terminating.

5.If desired, check Elevate Command Priority. This ensures the command will run regardless of the level of server activity.

6.Click the Run button.

To Access VRUTrace from a Command Line on a Node

From a command-line on an ICM VRU PG, you must access VRUTrace from the vrucap directory located at: <icm_root>\icm\<customer instance>\<pg#>.

For example:

c:\icm\my_customer_instance\pg1a\vrucap> vrutrace

Cisco Support Tools 1.0 User Guide How to Use the VRUTrace Utility 202