Cisco Support for Support Tools | Cisco Systems 1.0 (1) instruction

Cisco Support for Support Tools

The following resources are available to Support Tools users:

Online Resources

Additional Support Tools information is available online at:

•Latest Support Tools user documentation: www.cisco.com

•Technical tips: www.cisco.com/warp/customer/640/

•Known issues and workarounds: www.cisco.com/cgi- bin/Support/Bugtool/home.pl (listed under Cisco ICM Enterprise Edition)

Note: Some resources on the Cisco Web site require you to have an account.

Register for an account at: www.cisco.com/register/

To Open a Technical Assistance Call

You can get technical assistance for Support Tools by contacting Cisco's Technical Assistance Center (TAC).

Providing Information to TAC

To assist you in troubleshooting a problem, the Cisco TAC may ask you to provide the following. You can expedite matters by having it available when you contact them:

1.Your Support Tools version and build number

2.The name of the utility you are having an issue with

3.Details of the behavior you are encountering

To Contact the Cisco TAC

To open a request for technical assistance for Support Tools, contact TAC at:

Online:

www.cisco.com/tac/

Cisco Support Tools 1.0 User Guide

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Cisco Systems 1.0 (1) manual Cisco Support for Support Tools, Online Resources, To Open a Technical Assistance Call

Contents

Release May Updated JanuaryCisco Support Tools User Guide Table of Contents Section IV. Using Cisco Common Utilities 152 Section I. Using Cisco Web UtilitiesSection II. Using Cisco Web Utilities from the Dashboard Section V. Using Common Utilities 204 276 Part 5 Reference Audience About Cisco Support Tools Documentation Support Tools Documentation Set To Access Support Tools Documentation Support Tools Document Conventions Part 1 Support Tools Overview See Also Key FeaturesAbout Cisco Support Tools About Cisco Support Tools 1.01 Support Tools Node About Support Tools ComponentsSupport Tools Server See Also About Support Tools Network Topology About Support Tools Network Topology Non-Dashboard Utilities Utility Installation LocationsAbout Support Tools Utilities Privileged Utilities Command-Line vs GUI Access Cisco Web Utilities Support Tools Utilities List ICM Cisco Common Utilities Common Utilities All Support Set of files Tools nodes Findstr Qualified DNS of the current systems Windows NT Dashboard Privileges Accessing DashboardAbout the Support Tools Dashboard See Also About Support Tools Security Support Tools Server Platform About Support Tools PlatformsICM Platform Support Tools Dashboard Browser Support Support Tools Node Platform Frequently Asked Questions About Support Tools See Also Part 2 Installing and Configuring Support Tools Section I. Installing Support Tools Support Tools Installation Tasks About Installing Support ToolsCollect information for the install Create the Support Tools privileged user group Create the Distinguished User Account Install the Support Tools ServerInstall the Support Tools Node Test the installation Post-Installation ConfigurationEnable ports for Support Tools See Also About the Network Time Server How to Collect Information for a Support Tools Installation See Also Creating Local Accounts on the Support Tools Server How to Create Support Tools User GroupsTo Create Support Tools User Groups See Also How to Create the Distinguished User Account How to Create the Distinguished User Account Cisco Support Tools 1.0 User Guide Additional Software Prerequisites Support Tools Server Hardware PrerequisitesSupport Tools Server Software Prerequisites Network Access to ICM Nodes To Install the Support Tools Server How to Install the Support Tools Server Cisco Support Tools 1.0 User Guide See Also Support Tools Node Software Prerequisites Support Tools Node Hardware Prerequisites To Install the Support Tools Node How to Install the Support Tools Node See Also Support Tools Listening Port How to Enable Ports for Support ToolsTomcat Http and Https Port How to Enable Ports for Support Tools To Test the Connection to a Support Tools Node How to Test the Support Tools InstallationTo Access the Support Tools Dashboard How to Test the Support Tools Installation Section II. Configuring Support Tools About Configuring Support Tools To Modify Support Tools Server Configuration How to Modify Support Tools Basic Configuration To Modify Support Tools Node Configuration See Also How to Disable Continuous Virus Scan for the Repository To Configure the Dashboard Login for SSL How to Configure the Dashboard Login for SSL Http//hostname8188 Modifying the Process Information List How to Modify the Process Information List Distributing a Modified Process Information List See Also To Install WMI Section III. Uninstalling/Reinstalling Support Tools To Uninstall the Support Tools Node How to Uninstall Support ToolsTo Uninstall the Support Tools Server See Also Restoring Customized .bak Files After Re-installation How to Re-Install Support Tools SSL INF\ Part 3 Using the Support Tools Dashboard Accessing Utilities in the Dashboard About Using the Dashboard for the First TimeSelecting a System to Work With Adding a System to the System List Navigating and Refreshing Pages in the Dashboard How to Access the Support Tools Dashboard To Select the Current System How to Use the Select System Screen To Add a Support Tools Node to the System List To Test the Connection to a Node How to Use the System Management ScreenTo Add a Node to the System List To delete a Support Tools node from the system list To Delete a Node from the System List How to End a Dashboard Session Login/Connection Problems About Dashboard Troubleshooting Utility Problems Administrator if you believe you Part 4 Using Support Tools Utilities Section I. Using Cisco Web Utilities Cisco Web Utilities at a Glance About Cisco Web Utilities Section II. Using Cisco Web Utilities from the Dashboard To View System Information How to Use the System Interrogate ScreenOS/Hardware Information ICM Information ICM Node Third-Party Information To Save System Information to a File See Also Viewing Registries for Multiple Customer Instances How to Use the Registry ScreenTo View an ICM Registry To Save Registry Settings to a File To View a Saved File How to Use the Files Screen To Download a File To Rename a FileTo Delete a File To Compare the Current System to a Saved Registry File How to Use the Compare Registries ScreenTo Compare the Current System to Another Understanding the Compare Registries Display To Compare Two Saved Registry Files Viewing Registry Keys for Multiple Customer Instances To Copy Key Values Between Registries and Files To Save a Registry Comparison to a File See Also To Terminate a Process How to Use the Processes ScreenTo View Processes To Save the Processes List to a File To View Services How to Use the Services Screen Stopping and Starting Dependent Services To Stop or Start a ServiceTo Save the Services List to a File See Also Log Collection General Steps How to Use the Log CollectorProducts Supported for Log Collection Viewing Entries in Merged Logs What are Merged Logs?Merge Log Limitations For example, an ICM log entry might be prefaced by To Create a Log Group How to Use the Create Log Group Screen See Also To View Details of a Log Group How to Use the Log Groups Screen To Edit a Log Group Definition To Delete a Log Group To Rename a Log Group To Create a Log Collection How to Use the Create Log Collection Screen How to Use the Log Collector To Download Collected Logs How to Use the Log Collections ScreenTo View Details of Log Collections Log File Naming Conventions To Delete a Log Collection Section III. Using Cisco Web Utilities from a Command Line Web Utilities Location About Using Cisco Web Utilities from a Command LineCommand-Line Mode vs Interactive Mode Selecting a Different Application Server Selecting a System to UseSelecting a Different Target System Embedded Spaces Getting Help for Command Line ToolsSaving, Viewing, and Retrieving Files Example view my file.txt Using the Services Utility from a Command Line How to Use the Services Utility from a Command LineTo Access the Services Utility from a Command Line Command Description Example Command Line Options Examples Viewing and Stopping a Service See Also Using the Processes Utility from a Command Line How to Use the Processes Utility from a Command LineTo Run the Processes Utility from a Command Line Command Line Options Viewing and Killing a Process See Also Using the System Interrogate Utility from a Command Line To Run the System Interrogate Utility from a Command Line Download Viewing System Information To Run the Registry Utility from a Command Line How to Use the Registry Utility from a Command Line Using the Registry Utility from a Command Line Viewing Registry Information See Also To Run the Compare Registries Utility from a Command Line Using the Compare Registries Utility from a Command Line Another, or from a file to a registry, using values Copying Key Values from one Registry to Another Performing a Registry Comparison See Also To Run the Log Groups Utility from a Command Line How to Use the Log Groups Utility from a Command Line Using the Log Groups Utility from a Command Line Creating a Log Group Lgtool loggera Using the Log Collection Utility from a Command Line How to Use the Log Collection Utility from a Command LineTo Run the Log Collection Utility from a Command Line Alg loggroupname Creating a Log Collection Request Downloading Collected Logs Regardless of the extension specified, is always Zip Section IV. Using Cisco Common Utilities Cisco Common Utilities Locations Accessing Cisco Common UtilitiesAbout Cisco Common Utilities Cisco Common Utilities at a Glance Utility Name Description Cisco Support Tools 1.0 User Guide 156 Cisco Support Tools 1.0 User Guide 157 To Access CICMan from a Command Line on a Node How to Use the CICMan UtilityTo Access CICMan from the Dashboard Parameter Descriptions Using CICMan To Access CTITest from a Command Line on a Node How to Use the CTITest UtilityTo Access CTITest from the Dashboard Configuring CTITest Using CTITest Logging Opening a Session Pri /skill N.pri About Cisco Common Utilities To Access DBDiff from the Dashboard How to Use the DBDiff UtilityTo Access DBDiff from a Command Line on a Node Using DBDiff Cisco ICM Administrator Guide To Access DumpCfg from the Dashboard How to Use the DumpCfg UtilityTo Access DumpCfg from a Command Line on a Node Using DumpCfg See Also Accessing Icmdba How to Use the Icmdba Utility To Access MPTrace from the Dashboard How to Use the MPTrace UtilityTo Access MPTrace from a Command Line on a Node Using MPTrace Command Line Options To Access Nicroi from the Dashboard How to Use the Nicroi UtilityTo Access Nicroi from a Command Line on a Node Method Log Files Using NicroiUsing Tracing in Nicroi Roilog.txt File Examples Setting the Download Directory With SFK 4 Tracing To Access NMStart from the Dashboard How to Use the NMStart UtilityTo Access NMStart from a Command Line on a Node Using NMStart See Also To Access NMStop from the Dashboard How to Use the NMStop UtilityTo Access NMStop from a Command Line on a Node Using NMStop For example c\ nmstop cisco pg3a To Access OPCTest from a Command Line on a Node How to Use the OPCTest UtilityTo Access OPCTest from the Dashboard Using OPCTest Example Debug Information Exiting and Quitting OPCTest To Access Procmon from a Command Line on a Node How to Use the Procmon UtilityTo Access Procmon from the Dashboard Basic Commands Using ProcmonProcess-Specific and Troubleshooting Commands This section examines some sample Procmon output Samples Cisco Support Tools 1.0 User Guide See Also Accessing RTRTrace How to Use the RTRTrace Utility To Access RTTest from a Command Line on a Node How to Use the RTTest UtilityTo Access RTTest from the Dashboard Status Output Process Using RTTestStatus Output Process LastStateChange LastHeartBeat Status Output Peripheral Status Output Controller Peripheral LastStateChange LastHeardFrom Parameter Descriptions Cisco Support Tools 1.0 User Guide Turning up ICM Call Router Tracing with RTTest Cisco Support Tools 1.0 User Guide Ending an RTTest Session Turning Off Debug Tracing in RTTest Accessing SS7NICTrace How to Use the SS7NICTrace Utility To Access VRUTrace from a Command Line on a Node How to Use the VRUTrace UtilityTo Access VRUTrace from the Dashboard Using VRUTrace Section V. Using Common Utilities About Common Utilities Accessing Common UtilitiesCommon Utilities Locations Common Utilities at a Glance All Support Set of files Tools nodes Findstr Current system, including protocol Touch Example How to Use the Arp -a UtilityTo Access Arp -a from the Dashboard To Access CAT from the Dashboard How to Use the CAT UtilityUsing CAT Syntax See Also Using Chmod How to Use the Chmod UtilityTo Access Chmod from the Dashboard Specifies whether the file should be writable or not Using CP How to Use the CP UtilityTo Access CP from the Dashboard Command Line Options Using DF How to Use the DF UtilityTo Access DF from the Dashboard See Also Using Diff How to Use the Diff UtilityTo Access Diff from the Dashboard N1 a n3,n4 N1,n2 d n3 N1,n2 c n3,n4 Page Using DU How to Use the DU UtilityTo Access DU from the Dashboard See Also Using FGrep How to Use the FGrep UtilityTo Access FGrep from the Dashboard See Also Using Findstr How to Use the Findstr UtilityTo Access Findstr from the Dashboard $ Line position end of line See Also Using Grep How to Use the Grep UtilityTo Access Grep from the Dashboard +c*de?f\*$ See Also Using Head How to Use the Head UtilityTo Access Head from the Dashboard See Also To Access IPConfig -all from the Dashboard How to Use the IPConfig -all Utility About Common Utilities Cisco Support Tools 1.0 User Guide Accessing ISQL/W How to Use the ISQL/W Utility Using LS How to Use the LS UtilityTo Access LS from the Dashboard ? Display program description See Also Using MV How to Use the MV UtilityTo Access MV from the Dashboard Command Line Options Using NBTStat How to Use the NBTStat UtilityTo Access NBTStat from the Dashboard About Common Utilities Cisco Support Tools 1.0 User Guide To Access Net Session from the Dashboard How to Use the Net Session Utility To Access Net Statistics Server from the Dashboard How to Use the Net Statistics Server Utility About Common Utilities Cisco Support Tools 1.0 User Guide To Access Net Statistics Workstation from the Dashboard How to Use the Net Statistics Workstation Utility See Also Using NetStat How to Use the NetStat UtilityTo Access NetStat from the Dashboard See Also Using NSLookup How to Use the NSLookup UtilityTo Access NSLookup from the Dashboard Using PathPing How to Use the PathPing UtilityTo Access PathPing from the Dashboard See Also Using Ping How to Use the Ping UtilityTo Access Ping from the Dashboard See Also To Access PStat from the Dashboard How to Use the PStat Utility See Also Using RM How to Use the RM UtilityTo Access RM from the Dashboard See Also To Access Route -print from the Dashboard How to Use the Route -print Utility About Common Utilities Cisco Support Tools 1.0 User Guide To Access Shutdown from the Dashboard How to Use the Shutdown Tool Utility Accessing Sqlew How to Use the Sqlew Utility Using Stopshut How to Use the Stopshut UtilityTo Access Stopshut from the Dashboard Using Strings How to Use the Strings UtilityTo Access Strings from the Dashboard See Also Using Tail How to Use the Tail UtilityTo Access Tail from the Dashboard See Also Using Touch How to Use the Touch UtilityTo Access Touch from the Dashboard See Also Using Tracert How to Use the Tracert UtilityTo Access Tracert from the Dashboard Using WC How to Use the WC UtilityTo Access WC from the Dashboard Example Using Which How to Use the Which UtilityTo Access Which from the Dashboard See Also Accessing WinMSD How to Use the WinMSD Utility Part 5 Reference To Stop or Start the Support Tools Dashboard/Tomcat How to Stop and Start the Support Tools Dashboard/Tomcat To Stop or Start the Support Tools Server How to Stop and Start the Support Tools Server To Stop or Start the Node Agent Service How Stop and Start the Node Agent Service To Confirm the Support Tools Build Number How to Confirm the Support Tools Build Number Online Resources Cisco Support for Support ToolsTo Open a Technical Assistance Call Providing Information to TAC Telephone North America Outside North America Copyright Doc Version Index Dbdiff, 153 Https Processes and Services, 86, 101 Servlet Engine Sessions Ending in Dashboard Shutdown utility Software requirements, 43 URL