Cisco Systems 1.0 (1) manual Utility Problems

Symptom:	Possible Cause:	Possible Workaround:
Can Access Dashboard Login Page	Incorrect or invalid username or	Re-enter username and password
but cannot log in	password entered.	as follows:
		Network Users:
		Name:
		<windows_network_domain>\<use
		rname>
		Password: <network password>
		Local Users:
		Name: <localhost>\<username>
		Password: <local_password>
		Note: Local users are typically
		administrators for whom Windows
		user accounts have been set up on
		the Support Tools Server machine.
		This allows them to access the
		Dashboard in scenarios when
		normal network authentication is
		unavailable.
		For more information, see: About
		Support Tools Security

Utility Problems

The following table describes possible errors encountered when attempting to use Dashboard utilities following a successful login.

Symptom:	Possible Cause:	Possible Workaround:
Error returned when attempting to	1. The machine, or LAN connection	1. Confirm that the machine is
select a specific host as the current	to that machine, is down	running and that LAN connectivity
system	OR	is available.
	2. Machine is identified incorrectly	2. Confirm that the computer name
		for that machine as defined in the
	in Support Tools System List
		Support Tools System List
	OR
		(displayed on the Dashboard's
	3. Support Tools Node not installed	System Management screen) is
	on that machine	correct.
	OR	3. Confirm with your administrator
	4. Support Tools Node Agent	that the Support Tools Node is
		installed on that machine.
	Service stopped on that machine
		4. Confirm with your administrator
		that the Support Tools Node Agent
		Service is started on that machine.
		For more information, see: How to
		Use the System Management
		Screen

Cisco Support Tools 1.0 User Guide About Dashboard Troubleshooting 82