Cisco Support Tools 1.0 User Guide How to Modify the Process Information List 63
How to Modify the Process Information List The process information list stores information about specific processes and services.
The information from this file is then displayed to Support Tools users when they use
the Processes and Services utility.
For each process or service defined therein, the file includes:
• The name of the process
• Whether the process is known, unknown, or critical
• Explanatory text about the process
Out-of-the-box, the process information list includes information on the following
processes:
• All Cisco processes are identified as Known.
• Certain critical Microsoft OS-related processes are identified as Critical.
• Certain SQL and common Microsoft processes are identified as Known.
Modifying the Process Information List
As desired, you can modify the process information list to add new information about
processes or services. For example, if you are running a virus checker, you may want
to tag it as critical.
To modify the process information list:
1. Use a text editor to open processinfo.xml located on the Support Tools Server
at <support_tools_root>\repository\system files\
2. Using proper well-formed XML syntax, add or modify entries as follows:
Process Type: Known, Unknown or Critical. Note: Use only these designations.
Others will not parse correctly. Designating a process as Critical will prevent
Dashboard users from stopping it (on the Services screen).
Name: The name of the process or service. Can include, but does not require, an
.exe extension.
Manufacturer: Optionally, the manufacturer of the process or service.
Help: Any explanatory information you wish to display about the process or
service.