Cisco Systems 1.0 (1) manual How to Use the MPTrace Utility, To Access MPTrace from the Dashboard

How to Use the MPTrace Utility

Use the MPTrace utility to get a playback from the Meridian ACD to troubleshoot potential issues. MPTrace provides information on what is configured on the ACD and what needs to be changed. It looks at Controlled Directory Numbers (CDNs) and agent Position IDs/Instrument Identification Numbers (IDNs).

For use with MerPim PGs only.

To Access MPTrace from the Dashboard

To run MPTrace from the Support Tools Dashboard:

1.Use the System Select screen to select the system you want to work with.

2.From the Dashboard menu, select Cisco Common Tools > MPTrace.

3.In the Arguments field, enter desired arguments, as described in the Using section below.

Note: When entering arguments, the mptrace command is already implied. Do not enter it in the Arguments field.

4.Specify the command duration time or accept the default (60 seconds). This is the amount of time the command will attempt to run before terminating.

5.If desired, check Elevate Command Priority. This ensures the command will run regardless of the level of server activity.

6.Click the Run button.

To Access MPTrace from a Command Line on a Node

From a command-line on an ICM MerPim PG, access MPTrace from the merpimcap directory located at: <icm_root>\<customer instance>\<pg#>

For example:

c:\icm\my_customer_instance\pg1a\merpincap> mptrace

Using MPTrace

The mptrace command places two text files in the mptrace directory:

Cisco Support Tools 1.0 User Guide How to Use the MPTrace Utility 170