Cisco Systems 1.0 (1) manual Cisco Common Utilities, Icm

Cisco Common Utilities

The following Support Tools utilities were created by Cisco specifically for use with ICM. Most can be run both from within the Dashboard interface, or from an external command line.

Utility Name:	Description:	Installed On: Dashboard	External GUI-
		Privileged	-No
		Users Only:	Dashboard or
			Command-
			Line Access:

cicman	Use on a NAM CallRouter to view and	NAM Call
	set NAM to CICM session information.	Routers
ctitest	Use for debugging or demonstration	CTIOS PGs	X
	in a Cisco ICM CTI environment. Can
	be used in place of an Interactive CTI
	client application.
dbdiff	Third-party (Microsoft) tool to	Nodes on
	compare database tables. Invoked	which SQL
	with the diffconfig.bat tool.	Server is
		installed
dumpcfg	Dump Config ICM audit utility. Use to	Loggers (but
	analyze the ICM Config_Message_Log	can be run
	table. Allows you to determine WHO	from any ICM
	did WHAT, WHEN, from WHERE, using	component)
	WHICH program.
icmdba	ICM Database Administration tool.	AWs, Loggers		X
	Use to create, monitor, and edit ICM	(ICM
	databases, including Logger, HDS,	components
	and AWDB databases. ICMDBA is also	with DBs)
	used to manage various SQL Server
	operating parameters.
mptrace	Use to provide a playback from the	MerPim PGs
	Nortel Meridian Automatic Call
	Distributor (ACD) to troubleshoot
	potential issues.
nicroi	NIC Remote Operator Interface. Use	Routers for	X
	to configure and debug the (old-style	customers
	DOS-based) AT&T NIC. Often invoked	running an
	with the NIC.BAT batch program.	AT&T NIC
nmstart	Node Manager Start. Use to start an	AWs, PGs, Call	X
	ICM service on a CallRouter, Logger,	Routers,
	AW, or PG.	Loggers
nmstop	Node Manager Stop. Use to stop an	AWs, PGs, Call	X
	ICM Service on a CallRouter, Logger,	Routers,
	AW, or PG.	Loggers

Cisco Support Tools 1.0 User Guide About Support Tools Utilities 19