Cisco Support Tools 1.0 User Guide How to Use the NICROI Utility 172
How to Use the NICROI Utility Use the NICROI (NIC Remote Operator Interface) utility to configure and debug the
(old-style DOS-based) AT&T NIC. NICROI allows you to see route request data from
the inter-exchange carrier (IXC), and label response information from the Cisco
Intelligent Contact Management (ICM) Call Routers.
For use with ICM Loggers for customers running an AT&T NIC only.
To Access NICROI from the Dashboard
To run NICROI from the Support Tools Dashboard:
1. Use the System Select screen to select the system you want to work with.
2. From the Dashboard menu, select Cisco Common Tools > NICROI.
3. In the Arguments field, enter desired arguments, as described in the Using
section below.
Note: When entering arguments, the nicroi command is already implied. Do
not enter it in the Arguments field.
4. Specify the command duration time or accept the default (60 seconds). This is
the amount of time the command will attempt to run before terminating.
5. If desired, check Elevate Command Priority. This ensures the command will run
regardless of the level of server activity.
6. Click the Run button.
To Access NICROI from a Command Line on a Node
From a command-line on an ICM Logger for customers running an AT&T NIC, you
can access NICROI by entering:
Method 1
nic <hostname> 5300 support <customer_instance>xyzzyf
For example:
c:\>nic my_host_name 5300 support my_customer_instancexyzzy